Mgr, Family History | Remote (United Kingdom) | Full-time (40 Hours) | Permanent in Sutton Coldfield

To meet the needs of the Church, we seek to build teams that represent the diverse perspectives, broad life experiences and backgrounds of our global Church membership. With that in mind, we encourage all qualified applicants to apply.

The Experience/Country Manager oversees, supports, and improves the Family History experience for members and general public patrons in assigned countries.

• The FHD Experience/Country Manager is responsible to coordinate and facilitate the improvement of the User Experience with HQ Product and Experience Managers.
• Coordinates efforts in increasing the usage of FamilySearch through new users and improved retention rates.
• Plans, develops, and conducts surveys and user interviews to gather firsthand FamilySearch user intents and information.
• Does research for existing, new, and improved features.
• Suggests, creates, and tests innovative design ideas to address global and local needs.
• Monitors the localization of the product’s content and features, ensuring that translation and localization efforts are following quality standards for each language and locality.

• Is usually the first point of contact and supporting resource for local Priesthood and other Church Leaders in assigned regions (Countries, CCMs, etc.).
• Proactively assesses how to best support, help, and serve leaders in their individual and unit needs.
• Help can be provided in the form of training, information and metrics sharing, meetings, personal visits, etc.

• Supports Church activities like YSA and youth conferences (including FSY), Firesides, etc. by participating, demonstrating, and providing resources (Online Resources, RootsTech, flyers and event material, etc.).
• Creates a yearly overview of bigger Church activities and proactively and strategically offers help.
• Creates and develops own activities to be tested and used as resources by members of the Church.

• Coordinates and drives the outreach efforts with the homeland engagement team.
• Creates yearly campaign schedules based on local or global events and works in tandem with the homeland engagement team to prepare, implement campaigns with increasing reach and assesses the results of the efforts.
• Coordinates the localization efforts in their assigned countries to make sure any efforts are culturally relevant and attractive.
• Builds up and maintains effective communication channels with Church members, FamilySearch users, genealogical societies, and the General Public.
• Supports social media outreach and other communication channels like YouTube with content ideas and is an example in sharing content.

• Supports the department efforts in accelerating tree building efforts by working with Church groups (Stakes, YA Councils, etc.) or public user groups (Societies, Universities, etc.).
• Works with enthusiasts, genealogists, societies, etc. to research and assess what tree opportunities are available in the assigned countries.

• Develops concepts to improve the user experience for patrons that want to take names to the temple.
• This includes the preparation for newly announced temples, temple open houses, through the perpetual operation of temples.
• Coordinates closely with other Church departments (Temple, Priesthood and Family) and local temple committees.
• Works closely with temple presidencies and temple recorders to further improve the member’s experience and ease of going to the Temple.
• Helps and coordinates efforts towards the execution of the Temple Support Plan.

• Builds good relations with genealogists, genealogical societies, influencers, and others from the genealogy community to open opportunities and increase brand awareness and exposure.
• Plans and participates in interviews, user meetings a/a Q&A meetings by the above-mentioned groups.

• Works closely with the Help and Learning Manager as well as various RootsTech teams towards a successful localized RootsTech experience.
• Leads efforts in planning, structuring, acquiring, and approving content for assigned countries.
• Coordinates the localization of content for the responsible languages and countries.
• Is strategically involved in planning and executing of pre-RootsTech events leading to the main event.

• Is responsible for representing FamilySearch at fairs, exhibits and conferences.
• Plans, organizes, and manages the FamilySearch Booth, presentation, and classes.
• Works with the department staff and local volunteers to staff exhibits.
• Helps with FamilySearch brand exposure whenever possible.
• Participates in events in the assigned region.

• Works closely with the Family History Department teams as a new FSC strategy is being developed.
• Oversees the re-branding efforts and ensures successful implementation.
• Assesses the experience, needs, and effectiveness of FSCs and FSC Meetinghouse Access and suggests how to improve the experience.
• Works with local priesthood (Stakes) when it comes to create, relocate, or close FSCs and considering FSC Meetinghouse Access opportunities.
• Oversees, suggests, and helps with the implementation of Discovery Centers or additional discovery activities in FSCs.

• Works closely with the Help & ROC supervisor who have been assigned to the same countries.
• Works together with the Help & ROC supervisor to assess and improve the patron experience.
• Works together with the Help & ROC supervisor to organize learning webinars for consultants, members, and leaders.

• Leads department efforts as a subject matter expert, such as Engagement Initiatives, Learning Content, FSC strategy, Wiki, Blog, etc.
• Coordinates efforts with internal and external parties.
• Those assignments may be temporary, long-term, and developmental and stretch assignments.

• Travels regularly, due to the nature of the job in being with users, leaders, and partners.
• This also requires creating and submitting travel expense reports in a timely manner.
• Is issued a Church Credit Card and ensure timely and accurate reporting of expenses.
• Creates meaningful reports to be used by management.
• Contributes to the internal and external communication efforts by video recording events, users, etc. for Daily Connect and other efforts.

• Leads the efforts to develop the Research Wiki experience for each major culture and language in the Europe North Area.
• Assesses the status and baseline for each country and language.
• Develops pilots to improve the experience, for example Cabo Verde.
• Optimizes Wiki content towards SEO to attract more users to FamilySearch.
• Coordinates and receives training from HQ Wiki team.

• Requires a Bachelor's degree in business management, history, sociology, anthropology, or a related field (a Masters degree is preferred) and 8 to 12 years of relevant work experience or a combination of education and experience.
• Must have experience developing business plans and requirements that shape the development and delivery of services to customers.
• Must be able to perform and lead others through complex customer research and analysis of diverse cultures.
• Must have experience managing services, relationships with vendors, and other business partners.
• Must be able to deal with cross-divisional, cross-departmental, cross-functional, and cross-cultural differences, and lead cross-functional and interdepartmental project teams.
• Must be able to define and document work processes.
• Must possess good business writing skills.
• Must be able to prepare succinct presentations to all levels of leadership.
• Preferred: knowledge of a Nordic Language.