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- Tasks: Manage customer relationships and drive product adoption in a fast-paced startup.
- Company: Join a venture-backed cybersecurity startup with a dynamic culture.
- Benefits: Competitive salary, commission opportunities, and potential for career growth.
- Why this job: Gain hands-on experience in sales and customer success while making an impact.
- Qualifications: 2+ years in B2B SaaS, strong communication skills, and a commercial mindset.
- Other info: Exciting opportunity to grow into a larger commercial role.
The predicted salary is between 35000 - 50000 £ per year.
Agency Cybersecurity is a fast-growing venture-backed startup that provides best-in-class cybersecurity and compliance. Our software and services simplify complex compliance frameworks including SOC2, ISO 27001, HIPAA, and others, empowering businesses to scale securely and confidently.
We’re hiring a Customer Success Manager / Inside Sales to support and grow relationships with our customers in a fast-paced, high-growth startup environment. This is a hybrid role combining customer success, account management, and inside sales. You’ll be responsible for ensuring customers are successful while also identifying opportunities to expand accounts through upsells and renewals. This role is ideal for someone early in their career who is interested in sales, startups, and building commercial experience quickly.
What You’ll Do- Own relationships with a portfolio of customers from onboarding through renewal
- Act as the primary point of contact for day-to-day customer needs
- Drive product adoption and ensure customers achieve their desired outcomes
- Identify and execute upsell and expansion opportunities
- Support and close renewals
- Collaborate with sales, product, and operations teams to improve customer experience
- Maintain accurate account notes and pipeline tracking
- 2+ years of experience in B2B SaaS or services (customer success, account management, or sales)
- Strong communication and relationship-building skills
- Commercial mindset with interest in sales and revenue ownership
- Highly organized and comfortable managing multiple accounts
- Ability to operate in a fast-paced startup environment
- Must be based in London
From £35,000 – £50,000 OTE (base and bonus) with additional upside through commission on upsells and renewals. Contractor role with opportunity to grow into a larger commercial position over time.
Why Join- Work directly with a US-based startup serving high-growth companies
- Gain hands-on experience across customer success and sales
- Clear path to move into full-cycle sales or senior account management
- High ownership, fast learning, and direct exposure to leadership
Customer Success Manager / Inside Sales (Contractor) in Waltham Cross employer: A Hiring Company
Contact Detail:
A Hiring Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager / Inside Sales (Contractor) in Waltham Cross
✨Tip Number 1
Network like a pro! Reach out to people in the cybersecurity and compliance space on LinkedIn. Join relevant groups and engage in discussions to get your name out there and show your interest.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their customer success strategies and think about how you can contribute to their growth. We want you to shine!
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with the role of Customer Success Manager / Inside Sales. Highlight your experience in B2B SaaS and your knack for building relationships.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Success Manager / Inside Sales (Contractor) in Waltham Cross
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Success Manager / Inside Sales. Highlight any relevant experience in B2B SaaS, customer success, or sales. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're excited about working with us at Agency Cybersecurity. Share specific examples of how you've driven customer success or sales in the past.
Show Off Your Communication Skills: Since this role involves building relationships, make sure your application reflects your strong communication skills. Keep your language clear and engaging, just like you would when speaking to a customer.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It helps us keep track of applications and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at A Hiring Company
✨Know Your Cybersecurity Basics
Before the interview, brush up on key cybersecurity concepts and compliance frameworks like SOC2 and HIPAA. This will not only show your interest in the field but also help you engage in meaningful conversations about how you can support customers effectively.
✨Showcase Your Relationship-Building Skills
Prepare examples from your past experiences where you've successfully built relationships with clients or colleagues. Highlight how you maintained those relationships and drove positive outcomes, as this role heavily relies on strong communication and relationship-building skills.
✨Demonstrate Your Commercial Mindset
Think about ways you've identified upsell opportunities or improved customer satisfaction in previous roles. Be ready to discuss how you can apply that commercial mindset to help grow accounts and drive revenue in this position.
✨Be Ready for a Fast-Paced Environment
Since this is a startup role, prepare to discuss how you've thrived in fast-paced settings before. Share specific examples of how you managed multiple tasks or projects simultaneously, showcasing your organisational skills and adaptability.