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For Companies At a Glance
- Tasks: Lead global IT service delivery and enhance customer-focused technology services.
- Company: A-Gas, a leader in reliable and efficient technology solutions.
- Benefits: Competitive salary, international travel opportunities, and professional development.
- Why this job: Make a real impact by improving IT services across diverse regions.
- Qualifications: ITIL certification and experience in managing global service delivery operations.
- Other info: Dynamic role with strong leadership opportunities and cultural engagement.
The predicted salary is between 54000 - 84000 £ per year.
Lead and continuously enhance global IT service delivery for A-Gas, ensuring reliable, efficient, and customer-focused technology services across all regions. The role is central to maintaining consistent, well-governed, and business-aligned IT services by overseeing MSP performance, ensuring adherence to ITIL processes, and driving continual improvement in service maturity, visibility, and compliance with CIS18 controls.
Essential
- ITIL certification (minimum Foundation Level) – mandatory.
- Degree in ICT, Computer Science, or a related discipline, or equivalent professional experience.
- Proven experience managing global or multi-region service‐delivery operations.
- Demonstrable success in managing MSPs and outsourced service functions.
- Strong leadership under pressure, particularly during major incidents and escalations.
- Solid understanding of ITSM governance, service metrics, and performance management.
- Excellent stakeholder‐management, communication, and influencing skills across diverse geographies.
- Willingness to travel internationally when required.
Desirable
- Project‐management certification (e.g. Prince2, PMP).
- Experience managing budgets and supplier contracts in a global environment.
- Strong cultural awareness and ability to work effectively across regions and time zones.
Global Service Delivery Manager in Weston-super-Mare employer: A-Gas
Contact Detail:
A-Gas Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Service Delivery Manager in Weston-super-Mare
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT service delivery space. We all know that sometimes it’s not just what you know, but who you know. Attend industry events or webinars to meet potential employers and showcase your expertise.
✨Tip Number 2
Prepare for interviews by practising common questions related to global service delivery. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you demonstrate your experience managing MSPs and leading under pressure.
✨Tip Number 3
Showcase your ITIL knowledge! Make sure you can discuss how you've applied ITIL processes in past roles. We want to see how you’ve driven improvements in service maturity and compliance, so be ready with specific examples.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. Let’s get you that Global Service Delivery Manager role!
We think you need these skills to ace Global Service Delivery Manager in Weston-super-Mare
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your experience in managing global service delivery and any ITIL certifications you have. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Global Service Delivery Manager role. Share specific examples of your success in managing MSPs and leading teams under pressure.
Showcase Your Leadership Skills: In your application, emphasise your leadership experience, especially during major incidents. We’re keen on seeing how you handle pressure and ensure service delivery remains top-notch across regions.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at A-Gas
✨Know Your ITIL Inside Out
Since the role requires a solid understanding of ITIL processes, make sure you brush up on your ITIL knowledge. Be prepared to discuss how you've applied ITIL principles in past roles and how they can enhance service delivery.
✨Showcase Your Global Experience
Highlight your experience managing global or multi-region service delivery operations. Share specific examples of challenges you've faced and how you successfully navigated them, especially in diverse cultural settings.
✨Demonstrate Leadership Under Pressure
Prepare to discuss scenarios where you've had to lead during major incidents or escalations. Emphasise your decision-making process and how you kept stakeholders informed and engaged throughout the situation.
✨Communicate Effectively
Strong communication skills are key for this role. Practice articulating your thoughts clearly and concisely, especially when discussing complex topics. Tailor your communication style to suit different audiences, as you'll be interacting with various stakeholders across regions.
