Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch customer support and manage orders for AG Barr products.
- Company: Join AG Barr, a leading beverage company with a focus on teamwork and innovation.
- Benefits: Enjoy competitive salary, flexible holidays, and a range of employee perks.
- Why this job: Make a real difference in customer satisfaction while developing your skills.
- Qualifications: GCSE level education and experience in customer service preferred.
- Other info: Hybrid working model with opportunities for professional growth and development.
The predicted salary is between 30000 - 40000 £ per year.
Location: Middlebrook
Contract and working pattern: 6 month fixed‑term contract, hybrid working
AG Barr are looking for a Customer Support Executive to join our Customer Service Team, based in Middlebrook. Reporting to the Customer Service Team Leader, the Customer Support Executive will provide a comprehensive customer support service to Commercial Operations, Business Development Managers, and wholesale customer supply chain to ensure the effective day‑to‑day management of AG Barr products and deliveries. The Customer Service team consists of the Customer Service Team Leader and 5 Customer Support Executives, and receives and processes wholesale customer orders each day.
Your responsibilities will include:
- Liaising with our Customer Collaboration and Logistics teams to ensure customer delivery requirements can be met for any non‑standard orders or lead times.
- Liaising with our customers to ensure successful outcomes are delivered.
- Resolving customer order queries and complaints, ensuring that follow‑up action satisfies the customer order requirements at the lowest internal cost.
- Managing the stock cycle, working with the customer to resolve any matters that arise in relation to this.
What you’ll bring:
- Been educated to GCSE level or equivalent.
- Experience in customer service or support role.
- Good numeracy skills and be IT literate.
- Good communication and analytical skills, with the ability to work well in a team.
- The ability to adopt a flexible approach to resolve customer stock problems.
- A working knowledge of what makes good customer service, with the foresight and initiative to highlight orders that may cause availability issues further down the line.
What we offer:
We believe in creating a diverse and inclusive culture where your voice can be heard. Our skilled, loyal and committed people are critical to the future success of AG Barr which is why we are continually investing in our employees to develop their talent. We look after our employees by offering a competitive salary and benefits package which includes:
- Uncapped bonus linked to business performance
- Defined contribution Pension
- Up to 34 days holiday (depending on shift pattern)
- Flexible holiday trading
- Flexible cash pot to spend on benefits
- Healthcare Cash Plan
- Flexible benefits e.g. discounts & cashbacks, gym memberships, technology purchases etc
- Life assurance
- Save as you earn scheme
- Staff sales discount
- Free AG Barr products throughout your working day and staff sales
- Annual salary review
- Ongoing professional development and access to Learning and Development programmes and content
We are an equal opportunities employer and happy to discuss any reasonable adjustments that may be needed for successful candidates with a disability, health or mental health condition.
Customer Support Executive - 6 months Fixed-Term Contract in Horwich employer: A G Barr plc
Contact Detail:
A G Barr plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Executive - 6 months Fixed-Term Contract in Horwich
✨Tip Number 1
Get to know the company! Research AG Barr and their products. This will help you tailor your conversations during interviews and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your communication skills. As a Customer Support Executive, you'll need to be clear and concise. Try role-playing common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you directly to the hiring team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and serious about joining the team at AG Barr.
We think you need these skills to ace Customer Support Executive - 6 months Fixed-Term Contract in Horwich
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Support Executive role. Highlight your customer service experience and any relevant skills that match what AG Barr is looking for. We want to see how you can bring value to our team!
Show Off Your Communication Skills: Since this role involves liaising with customers and internal teams, it's crucial to demonstrate your communication skills. Use clear and concise language in your application, and maybe share an example of a time you resolved a customer issue effectively.
Be Honest About Your Experience: If you've got experience in customer service or support, let us know! But if you're new to it, that's okay too. Just be upfront about your skills and how they can help you adapt to this role. We appreciate honesty and a willingness to learn.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at A G Barr plc
✨Know Your Customer Service Basics
Make sure you brush up on the fundamentals of great customer service. Understand what makes a positive customer experience and be ready to share examples from your past roles. This will show that you know what it takes to keep customers happy and satisfied.
✨Familiarise Yourself with AG Barr Products
Take some time to research AG Barr and its product range. Knowing the products inside out will help you answer questions confidently and demonstrate your genuine interest in the company. Plus, it’ll give you a leg up when discussing how you can support customers effectively.
✨Prepare for Common Scenarios
Think about potential customer queries or complaints you might face in this role. Prepare responses that highlight your problem-solving skills and ability to remain calm under pressure. Practising these scenarios can help you feel more confident during the interview.
✨Show Off Your Team Spirit
Since you'll be working closely with the Customer Service Team, be ready to discuss your teamwork experiences. Share examples of how you've collaborated with others to resolve issues or improve processes. This will show that you're a team player who can contribute positively to the work environment.