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- Tasks: Provide top-notch customer support and manage orders for AG Barr products.
- Company: Join AG Barr, a company committed to diversity and employee development.
- Benefits: Enjoy a competitive salary, uncapped bonuses, and up to 34 days holiday.
- Other info: Flexible working options and a supportive team environment await you.
- Why this job: Make a real difference in customer satisfaction while developing your skills.
- Qualifications: GCSE level education and experience in customer service required.
The predicted salary is between 25000 - 30000 £ per year.
Location: Middlebrook
Contract and working pattern: 6 month fixed‑term contract, hybrid working
AG Barr are looking for a Customer Support Executive to join our Customer Service Team, based in Middlebrook. Reporting to the Customer Service Team Leader, the Customer Support Executive will provide a comprehensive customer support service to Commercial Operations, Business Development Managers, and wholesale customer supply chain to ensure the effective day‑to‑day management of AG Barr products and deliveries.
The Customer Service team consists of the Customer Service Team Leader and 5 Customer Support Executives, and receives and processes wholesale customer orders each day. The role of the Customer Support team is to process wholesale customer orders, ensuring that they comply with agreed trading terms for individual customers and to resolve any issues that arise from receipt of orders until order processing is complete.
Your responsibilities will include:
- Liaising with our Customer Collaboration and Logistics teams to ensure customer delivery requirements can be met for any non‑standard orders or lead times.
- Liaising with our customers to ensure successful outcomes are delivered.
- Resolving customer order queries and complaints, ensuring that follow‑up action satisfies the customer order requirements at the lowest internal cost.
- Managing the stock cycle, working with the customer to resolve any matters that arise in relation to this.
What you’ll bring:
- Been educated to GCSE level or equivalent.
- Experience in customer service or support role.
- Good numeracy skills and be IT literate.
- Good communication and analytical skills, with the ability to work well in a team.
- The ability to adopt a flexible approach to resolve customer stock problems.
- A working knowledge of what makes good customer service, with the foresight and initiative to highlight orders that may cause availability issues further down the line.
What we offer:
We believe in creating a diverse and inclusive culture where your voice can be heard. Our skilled, loyal and committed people are critical to the future success of AG Barr which is why we are continually investing in our employees to develop their talent. We look after our employees by offering a competitive salary and benefits package which includes:
- Uncapped bonus linked to business performance
- Defined contribution Pension
- Up to 34 days holiday (depending on shift pattern)
- Flexible holiday trading
- Flexible cash pot to spend on benefits
- Healthcare Cash Plan
- Flexible benefits e.g. discounts
Customer Support Executive - 6 months Fixed-Term Contract employer: A G Barr plc
Contact Detail:
A G Barr plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Executive - 6 months Fixed-Term Contract
✨Tip Number 1
Network like a pro! Reach out to current or former employees at AG Barr on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle tricky situations with customers and be ready to share your experiences. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your communication skills! During interviews, make sure to articulate your thoughts clearly and listen actively. This role is all about liaising with customers and teams, so let your conversational skills shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the AG Barr team. Let’s get you that Customer Support Executive role!
We think you need these skills to ace Customer Support Executive - 6 months Fixed-Term Contract
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Support Executive role. Highlight your relevant experience in customer service and any specific skills that match what we're looking for, like good communication and problem-solving abilities.
Showcase Your Skills: Don’t just list your qualifications; give examples of how you've used your skills in previous roles. If you’ve resolved customer complaints or managed orders effectively, share those stories to show us what you can bring to the team.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to see your personality shine through, so let your enthusiasm for the role come across in your writing!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at A G Barr plc
✨Know the Company Inside Out
Before your interview, take some time to research AG Barr. Understand their products, values, and recent news. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you've successfully resolved customer issues or improved service. Highlight your communication skills and how you can adapt to different customer needs, as this is crucial for a Customer Support Executive role.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle certain customer scenarios. Think about potential challenges you might face in the role, like managing stock issues or dealing with complaints, and prepare your responses to demonstrate your problem-solving abilities.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, the tools they use for order processing, or how success is measured in the Customer Support team. This shows you're engaged and thinking about how you can contribute.