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For Companies At a Glance
- Tasks: Provide IT support, troubleshoot issues, and maintain hardware/software.
- Company: Join a family-run IT services provider in Sheffield with a strong growth mindset.
- Benefits: Enjoy a competitive salary, flexible working, and clear career progression.
- Why this job: Be part of a dynamic team that values innovation and personal development.
- Qualifications: Must have a full UK driving licence and experience with Windows Server and networking.
- Other info: Immediate interviews available for eager candidates ready to grow.
Are you an experienced IT Technician looking for your next challenge? We’re recruiting on behalf of a well-established and growing, family-run IT services provider based in Sheffield. This is a fantastic opportunity to join a forward-thinking company offering a varied, hands-on role with genuine prospects for growth and development.
Key Responsibilities
- Respond to IT support requests via phone and email
- Install, configure, and maintain IT hardware and software
- Troubleshoot and resolve software, hardware, and network issues
- Replace or repair damaged system components
- Ensure system security (antivirus and firewall setup/upgrades)
- Support users with desktops, laptops, Macs, tablets, printers, and mobile devices
- Maintain up-to-date technical documentation
- Test new hardware/software before deployment
- Recommend improvements to enhance service and client satisfaction
- Accurately log work for ISO and accountability purposes
- Troubleshoot Windows Server, phones, printers, and mobile devices
- Support broadband, FTTC/FTTP, and leased line connectivity
- Handle internal admin tasks (quotations, purchase orders, job sheets)
Essential Skills & Experience
- Full UK driving licence and own vehicle (essential)
- Proficient in Windows Server (2016/2019/2022) configuration and support
- Knowledge of both Windows and Mac operating systems
- Strong problem-solving skills with root cause analysis
- Virtualisation experience (Hyper-V or similar)
- Networking: WANs, FTTP, LTE, leased lines, routers
- Office 365 and Azure (cloud and hybrid environments)
- Understanding of Office 365 subscriptions and configurations
- Knowledge of antivirus, ransomware, and EDR solutions
- DNS, domain, and web hosting experience
- VoIP system setup and support
- Familiarity with Cisco and Ubiquiti hardware
- Comfortable with administrative tasks and internal systems
Desirable Skills
- CCTV setup and configuration
- Microsoft or other professional IT certifications
- Fibre and Cat6 cabling design and installation
What’s on Offer
- Full-time, permanent position
- Salary: £30,000+ depending on experience
- Overtime paid at time and a half
- Free on-site parking
- Clear career progression pathways
- Flexible and supportive working environment
Ready to join a thriving IT team and take your career to the next level? Apply now with your CV – interviews are happening immediately.
IT Technician employer: A for Appointments
Contact Detail:
A for Appointments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technician
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows Server and Office 365. Being able to discuss your hands-on experience with these systems during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Prepare to showcase your problem-solving skills by thinking of examples where you've successfully resolved IT issues. This could involve troubleshooting hardware or software problems, which is a key responsibility of the role.
✨Tip Number 3
Research the company’s culture and values, as they are a family-run business. Understanding their approach to customer service and employee development can help you align your answers during the interview.
✨Tip Number 4
Since the role involves administrative tasks, be ready to discuss your organisational skills and any relevant experience you have with internal systems. Highlighting your ability to manage multiple tasks efficiently will set you apart.
We think you need these skills to ace IT Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. Focus on your proficiency with Windows Server, problem-solving abilities, and any IT certifications you may have.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT and your desire to work with a family-run business. Mention specific experiences that demonstrate your troubleshooting skills and familiarity with both Windows and Mac operating systems.
Highlight Technical Skills: In your application, emphasise your technical skills such as virtualisation experience, networking knowledge, and familiarity with Office 365 and Azure. This will show that you are well-equipped for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an IT Technician.
How to prepare for a job interview at A for Appointments
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows Server, Office 365, and any virtualisation tools you've used. Bring examples of how you've successfully resolved technical issues in the past, as this will demonstrate your problem-solving abilities.
✨Understand the Company Culture
Research the family-run IT services provider and understand their values and work environment. This will help you tailor your responses to show that you're a good fit for their team and can contribute positively to their culture.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific IT support scenarios. Practise articulating your thought process and the steps you would take to troubleshoot and resolve issues, as this will highlight your practical knowledge.
✨Ask Insightful Questions
Prepare thoughtful questions about the role, team dynamics, and opportunities for growth within the company. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
