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For Companies At a Glance
- Tasks: Be the friendly voice for customers, handling queries and resolving issues daily.
- Company: Join a fast-growing supplies company in Trafford Park, Manchester.
- Benefits: Enjoy professional development, social events, a dog-friendly office, and free parking.
- Why this job: Engage in a dynamic role with a supportive team and a fun work environment.
- Qualifications: Experience in customer service is essential; strong communication and problem-solving skills are a must.
- Other info: Training on CRM systems provided; we celebrate diversity and promote an inclusive workplace.
The predicted salary is between 20000 - 22000 £ per year.
An excellent opportunity has arisen for a Customer Service Representative to join a fast-growing supplies company. Based in Trafford Park, they are expanding their team to support their growing customer base.
The Role
Looking for a friendly, proactive, and organised Customer Service Representative to join a busy office team. You will be the first point of contact for our customers, handling enquiries, resolving issues, and helping to ensure we retain happy, long-term clients.
Key Responsibilities
- Answering incoming calls and emails from customers
- Managing queries regarding products, orders, and deliveries
- Handling cancellations and working to retain customer accounts
- Logging and resolving complaints in a professional manner
- Coordinating with internal teams to resolve order issues
- Maintaining accurate customer records and call logs
What We’re Looking For
- Experience in a customer service or account support role (essential)
- Excellent communication and problem-solving skills
- Calm and professional manner under pressure
- Strong organisational skills and attention to detail
- Confident using CRM or order management systems (training provided)
- A genuine desire to help people and build strong customer relationships
What’s on Offer
- Professional development & training opportunities
- Regular staff social events to build team spirit
- Relaxing break-out area - complete with a dartboard and beer pump!
- Gym pending on site
- Dog friendly office
- Free on-site parking for all employees
This is a fantastic opportunity to take on a diverse and engaging role in a fast-paced, friendly, and successful work environment. At A for Appointments, we are committed to equal opportunities for everyone. We celebrate diversity and believe an inclusive workforce is key to success. We do not tolerate discrimination, harassment, or bullying of any kind.
Due to the high volume of applications, we may not be able to respond to all applicants. If you haven't heard from us within five days, please assume your application has not been successful on this occasion. Interested? Apply now with your CV.
Customer Service Representative employer: A for Appointments
Contact Detail:
A for Appointments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with common customer service scenarios and how to handle them. This will help you demonstrate your problem-solving skills during any interviews or discussions.
✨Tip Number 2
Research the company and its products thoroughly. Being knowledgeable about what they offer will show your genuine interest and help you engage more effectively with potential interviewers.
✨Tip Number 3
Practice your communication skills, especially in a calm and professional manner. Role-playing common customer interactions with a friend can help you feel more prepared and confident.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or account support roles. Emphasise your communication skills, problem-solving abilities, and any experience with CRM systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've successfully handled customer queries or resolved issues in the past.
Highlight Key Skills: In your application, clearly outline your organisational skills and attention to detail. Provide examples of how you maintain accurate records and manage multiple tasks effectively.
Follow Up: After submitting your application, consider sending a polite follow-up email after a week. This shows your continued interest in the position and can help keep your application top of mind.
How to prepare for a job interview at A for Appointments
✨Showcase Your Communication Skills
As a Customer Service Representative, excellent communication is key. During the interview, demonstrate your ability to articulate clearly and listen actively. Use examples from your past experiences where you successfully resolved customer issues through effective communication.
✨Prepare for Common Scenarios
Expect to be asked about how you would handle specific customer service scenarios. Prepare answers for common situations like dealing with an unhappy customer or managing multiple queries at once. This will show that you can think on your feet and are ready for the challenges of the role.
✨Highlight Your Problem-Solving Skills
Employers look for candidates who can resolve issues efficiently. Be ready to discuss times when you've successfully solved problems in previous roles. Emphasise your calmness under pressure and your methodical approach to finding solutions.
✨Express Your Passion for Customer Service
Let your genuine desire to help people shine through during the interview. Share stories that illustrate your commitment to building strong customer relationships. This will resonate well with the interviewers and align with their values of retaining happy, long-term clients.
