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- Tasks: Manage customer orders and ensure smooth supply chain operations for Portuguese and Spanish markets.
- Company: Join SC Johnson, a family company with over 130 years of innovation and iconic brands.
- Benefits: Flexible hours, 33 days leave, profit share, health insurance, and a revamped gym.
- Why this job: Be part of a diverse team making a real impact in customer fulfilment.
- Qualifications: Fluent in English and Portuguese, with some Spanish; customer service experience preferred.
- Other info: Dynamic work environment with opportunities for continuous improvement and career growth.
The predicted salary is between 30000 - 40000 £ per year.
SC JOHNSON IS A FIFTH-GENERATION FAMILY COMPANY BUILT ON THE SPIRIT OF OUR PEOPLE. We have been leading with purpose for over 130 years, building iconic brands that win the hearts and minds of consumers – such as Raid(R), Glade(R), Ziploc(R) and more, in virtually every country around the world. Together, we are creating a better future – for the planet, for future generations and for every SCJ team member. Join our winning team of Wave Makers and Go Getters and help us write the next chapter in the SCJ story.
About the role
As part of the EMEA Shared Service Centre, you will provide outstanding service for all aspects of service for customers in our Portuguese & Spanish markets (retailers) and for the SCJ sales team for which you are responsible. You will attend supply chain meetings, manage stock allocations, ensure accurate processing of all orders, and liaise with internal stakeholders while working closely with the team to plan and organize every detail of the customer fulfilment journey.
About the function
The Customer Supply Chain function is made up of 5 multilingual teams who support our commercial businesses across the EMEA region with making sure our products are delivered on time in full, to our customers.
- Flexible starting and finishing times + 4.5 day working week
- 33 days annual leave including public holidays due to supporting European countries
- Profit Share, Pension, Life cover & Health Insurance
- Shuttle bus from local train stations, Cycle to Work Scheme, EV Charging, Free parking
- Newly revamped Gym with free classes and NEW Spin Studio!
Responsibilities:
- To leverage communication and influencing skills in relation to order management, to maximize the customer case fill (and on time delivery if appropriate) in line with departmental and customer targets.
- To work closely with other members of the customer Fulfilment team, as well as the Associate Manager to provide outstanding service to all customers.
- To maximize collaborative ways of working with trade customers through analysis; to communicate recommendations to benefit the business and to build strong collaborative relationships with our partners in the local business to drive commercial and supply chain initiatives.
- To professionally manage stock allocations in line with local sales & supply chain teams’ expectations in low or out of stock situations.
- To ensure the effective management of new product listings and delists into customers through liaison with the local sales & logistics service providers.
- Supported by promotional grids, to work closely with local sales teams and customers to ensure the professional management of customer promotions/other trade events.
- Ensure the accurate and smooth processing of customer orders and master data (Customer & Material Data) in SAP.
- To deliver ongoing effectiveness improvements to the order management activity using LEAN Tools and Methodologies.
Experience you’ll bring:
- Fluent in English and Portuguese, written and verbal, with a minimum of conversational Spanish (preferred)
- Should be of graduate caliber
- Supply Chain Experience or understanding of end-to-end Supply Chain (desirable)
- Previous experience in customer services and order management experience (desirable)
- Intermediate level in Word, Excel and Outlook
- Knowledge of Lean methodology & tools an advantage (desirable)
Behaviours you’ll need:
- Ability to work under pressure and excellent attention to detail
- Ability to establish collaborative and trusting business relationships, through professional, proactive interactions
- Good team player and must show flexibility/adaptability
- Mindset to seek continuous improvement
- Strong communication and influencing Skills
Inclusion & Diversity
We’re a global business, with people from every culture, ethnicity, race, religion, gender identity, sexual orientation, age, and ability. We recognize the breadth of human experience, and we work to celebrate it. It is our goal to build a diverse, inclusive, and supportive work environment where all people can thrive. We’re committed to ongoing efforts that help us attract, hire, and retain diverse talent who want to build a positive, inclusive environment.
Order Management Analyst - Portuguese + Spanish Speaker in Frimley employer: A Family Company
Contact Detail:
A Family Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Order Management Analyst - Portuguese + Spanish Speaker in Frimley
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and practising common questions. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can make a lasting impression and show your enthusiasm for the role. Just keep it short and sweet!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing familiar faces in our talent pool!
We think you need these skills to ace Order Management Analyst - Portuguese + Spanish Speaker in Frimley
Some tips for your application 🫡
Show Off Your Language Skills: Since this role requires fluency in Portuguese and Spanish, make sure to highlight your language skills right at the top of your application. We want to see how you can communicate effectively in both languages!
Tailor Your Experience: When you're writing your application, focus on your previous experience in order management and customer service. We love seeing how your background aligns with what we're looking for, so don’t hold back on those relevant details!
Be Detail-Oriented: Attention to detail is key in this role, so make sure your application is free from typos and errors. We appreciate a polished application that reflects your ability to manage tasks accurately and efficiently.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at A Family Company
✨Know Your Stuff
Make sure you understand the role of an Order Management Analyst and the specifics of SC Johnson's operations. Brush up on your supply chain knowledge, especially in relation to customer fulfilment. Familiarise yourself with their iconic brands and how they operate in the Portuguese and Spanish markets.
✨Show Off Your Language Skills
Since this role requires fluency in Portuguese and conversational Spanish, be prepared to demonstrate your language skills during the interview. Practice common phrases and industry-specific terminology to show that you can communicate effectively with customers and internal teams.
✨Highlight Your Team Spirit
SC Johnson values collaboration, so be ready to share examples of how you've worked well in a team. Discuss any experiences where you’ve built strong relationships with colleagues or customers, and how you’ve contributed to a positive team environment.
✨Emphasise Continuous Improvement
The company is looking for someone with a mindset for continuous improvement. Be prepared to discuss any past experiences where you’ve implemented LEAN methodologies or other process improvements. Show them that you're proactive and always looking for ways to enhance efficiency.