At a Glance
- Tasks: Manage customer orders and stock allocations for Czech & Hungarian markets.
- Company: Join SC Johnson, a family company with over 130 years of innovation.
- Benefits: Flexible hours, 33 days leave, profit share, health insurance, and gym access.
- Other info: Exciting career growth opportunities in a supportive, collaborative environment.
- Why this job: Be part of a dynamic team making a real impact in customer fulfilment.
- Qualifications: Fluent in English, Czech, and Hungarian; customer service experience preferred.
The predicted salary is between 30000 - 40000 € per year.
SC Johnson is a fifth-generation family company built on the spirit of our people. We have been leading with purpose for over 130 years, building iconic brands that win the hearts and minds of consumers – such as Raid, Glade, Ziploc and more, in virtually every country around the world. Together, we are creating a better future – for the planet, for future generations and for every SCJ team member. Join our winning team of Wave Makers and Go Getters and help us write the next chapter in the SCJ story.
About the role
As part of the EMEA Shared Service Centre, you'll provide outstanding service for all aspects of service for customers in our Czech & Hungarian markets (retailers) and for the SCJ sales team for which you're responsible. You will attend supply chain meetings, manage stock allocations, ensure accurate processing of all orders, and liaise with internal stakeholders while working closely with the team to plan and organize every detail of the customer fulfilment journey.
About the function
The Customer Supply Chain function is made up of 5 multilingual teams who support our commercial businesses across the EMEA region with making sure our products are delivered on time in full, to our customers.
What’s in it for you?
- Flexible starting and finishing times + 4.5 day working week
- 33 days annual leave including public holidays due to supporting European countries
- Profit Share, Pension, Life cover & Health Insurance
- Shuttle bus from local train stations, Cycle to Work Scheme, EV Charging, Free parking
- Newly revamped Gym with free classes and NEW Spin Studio!
Responsibilities:
- Leverage communication and influencing skills in relation to order management, to maximize the customer case fill (and on time delivery if appropriate) in line with departmental and customer targets.
- Work closely with other members of the customer Fulfilment team, as well as the Associate Manager to provide outstanding service to all customers.
- Maximize collaborative ways of working with trade customers through analysis; communicate recommendations to benefit the business and build strong collaborative relationships with our partners in the local business to drive commercial and supply chain initiatives.
- Professionally manage stock allocations in line with local sales & supply chain teams’ expectations in low or out of stock situations.
- Ensure the effective management of new product listings and delists into customers through liaison with the local sales & logistics service providers.
- Supported by promotional grids, work closely with local sales teams and customers to ensure the professional management of customer promotions/other trade events.
- Ensure the accurate and smooth processing of customer orders and master data (Customer & Material Data) in SAP.
- Deliver ongoing effectiveness improvements to the order management activity using LEAN Tools and Methodologies.
Experience you’ll bring:
- Fluent in English and both Czech and Hungarian, written and verbal
- Should be of graduate caliber
- Supply Chain Experience or understanding of end-to-end Supply Chain (desirable)
- Previous experience in customer services and order management experience (desirable)
- Intermediate level in Word, Excel and Outlook
- Knowledge of Lean methodology & tools an advantage (desirable)
Behaviours you’ll need:
- Ability to work under pressure and excellent attention to detail
- Ability to establish collaborative and trusting business relationships, through professional, proactive interactions
- Good team player and must show flexibility/adaptability
- Mindset to seek continuous improvement
- Strong communication and influencing Skills
Order Management Analyst - Czech & Hungarian speaker in Frimley employer: A Family Company
At SC Johnson, we pride ourselves on being a family company that values the spirit of our people. Located in Frimley, Surrey, our Order Management Analyst role offers a flexible working environment, generous annual leave, and a range of benefits including profit sharing and health insurance. Join us to be part of a collaborative team that not only supports your professional growth but also contributes to a sustainable future for our planet.
StudySmarter Expert Advice🤫
We think this is how you could land Order Management Analyst - Czech & Hungarian speaker in Frimley
✨Tip Number 1
Get to know the company! Research SC Johnson and their values. When you understand their mission, you can tailor your conversations to show how you fit into their culture. This will make you stand out during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and even lead to referrals, which can be a game changer in landing that job.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to order management and customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Order Management Analyst - Czech & Hungarian speaker in Frimley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Order Management Analyst role. Highlight your experience with supply chain processes and customer service, especially in relation to the Czech and Hungarian markets. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your language skills and any relevant experience that sets you apart from the crowd.
Showcase Your Skills:In your application, be sure to showcase your communication and influencing skills. We’re looking for someone who can build strong relationships and work collaboratively, so give us examples of how you've done this in the past!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to us. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at A Family Company
✨Know Your Stuff
Make sure you understand the role of an Order Management Analyst and the specific responsibilities mentioned in the job description. Brush up on your knowledge of supply chain processes, especially how they relate to customer fulfilment. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Language Skills Matter
Since this role requires fluency in Czech and Hungarian, be prepared to demonstrate your language skills during the interview. You might be asked to converse in these languages or discuss scenarios where you would use them. Practising common phrases or industry-specific terminology can give you an edge.
✨Showcase Your Team Spirit
The job emphasises collaboration with various teams. Think of examples from your past experiences where you worked effectively in a team setting. Highlight how you contributed to achieving common goals and how you handled any challenges that arose. This will illustrate your ability to fit into their team-oriented culture.
✨Prepare Questions
Interviews are a two-way street, so prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you gauge if the company is the right fit for you. Asking about their use of Lean methodologies could also demonstrate your understanding of the role's requirements.
