Business Administrator in Rochdale

Overview

A&F Sprinklers Ltd is seeking an enthusiastic Apprentice Service Administrator to support its Service & Repairs department. You will gain experience in service administration, customer communication, compliance documentation, job processing and engineering coordination while completing a Level 3 Business Administration Apprenticeship. This is a permanent full-time opportunity following successful completion of the apprenticeship.

Responsibilities

• Supporting the Service Team with general administrative duties, including filing, emails and telephone handling
• Assisting with the processing of service, reactive and remedial jobs within company systems
• Helping to maintain accurate records, documentation and electronic filing structures
• Supporting the upload of service paperwork, reports and certificates to client portals
• Assisting with the monitoring of service schedules and planned preventative maintenance activities
• Helping to track outstanding jobs and escalating issues to the appropriate colleague where required
• Supporting communication with field engineers, customers and internal departments
• Assisting with the preparation of reports and maintaining service data for compliance and invoicing purposes
• Learning how to complete quality checks on service documentation to ensure company standards are met
• Updating internal systems accurately and maintaining clear job records
• Monitoring emails and responding to routine customer and engineer queries professionally
• Supporting the wider Service & Repairs department with administrative tasks as required
• Identifying opportunities to improve administrative processes and service workflows
• Following company procedures, confidentiality requirements and health and safety policies

Training and progression

• Business administration processes, procedures and continuous improvement
• Professional customer service and communication
• Managing emails, documents and electronic filing systems
• Data entry, record keeping and quality checking
• Using Microsoft Office applications, including Word, Excel and Outlook
• Supporting service scheduling, job administration and operational coordination
• Understanding compliance documentation, service records and client requirements
• Producing reports and maintaining accurate business information
• Time management, organisation and prioritisation
• Teamwork, problem-solving and professional workplace behaviours
• Supporting projects and improving administrative processes
• Functional Skills in Maths and English, if required
• End Point Assessment

Requirements and qualifications

• GCSEs, or equivalent, in Maths and English are essential
• Comfortable using computers and Microsoft Office applications
• Previous office, customer service or administration experience is desirable but not essential
• A genuine interest in business administration, service coordination and professional development; good written and verbal communication skills
• Basic IT skills, including Microsoft Word, Excel and Outlook
• Strong organisational skills
• Attention to detail and accurate data-entry skills
• Ability to prioritise tasks and meet deadlines
• Ability to follow instructions and company procedures
• Confidence communicating by telephone and email
• Ability to work independently and as part of a team
• Problem-solving skills and a proactive approach
• Interest in administration, coordination or business operations

Other information

• Positive and enthusiastic attitude
• Reliable and punctual
• Professional and polite manner
• Proactive approach to learning
• Strong work ethic
• Willingness to support colleagues and other departments
• Flexible and adaptable
• Self-motivated and organised
• Committed to personal development
• Honest, trustworthy and respectful
• Full-time position with flexible working hours through the company flexitime arrangement