Apprentice Accounts Administrator in Rochdale

A&F Sprinklers Ltd is seeking an organised and enthusiastic Apprentice Accounts Administrator to support account coordination, customer communication, service administration and invoicing processes. You will complete a Level 3 Business Administrator Apprenticeship while gaining valuable experience within a professional fire protection business. You will support the Service Department with the administration of key customer accounts, ensuring information is accurate, customer requirements are understood and service-related activity is processed efficiently. You will work closely with internal departments, engineers, customers and suppliers to help maintain excellent service standards. The role provides exposure to customer account coordination, service scheduling, job administration, purchase orders, invoicing support, reporting and compliance documentation.

Responsibilities

• Supporting the administration of designated customer accounts
• Assisting with the coordination of planned preventative maintenance, repairs and callouts
• Monitoring key account inboxes and responding to routine enquiries professionally
• Building positive working relationships with customers, engineers and internal departments
• Supporting job creation, scheduling and service administration processes
• Assisting with the preparation of information for invoicing and ensuring records are accurate
• Monitoring outstanding jobs, purchase orders and service activity
• Updating customer portals, company systems and account records accurately
• Producing reports, service updates and account information for customers and managers
• Assisting with the management of customer requirements, service expectations and agreed KPIs
• Supporting communication between customers, engineers and internal teams to resolve issues efficiently
• Escalating service issues, risks, complaints or urgent requirements to the appropriate manager
• Supporting the wider Service Department with administrative tasks as required
• Maintaining electronic filing systems, service records and supporting documentation
• Identifying opportunities to improve processes, communication and customer service
• Following company procedures, confidentiality requirements and health and safety policies at all times
• As skills and confidence develop, taking on increasing responsibility for account administration, service coordination and invoicing support

Training

• Business administration processes, procedures and continuous improvement
• Professional customer service and stakeholder communication
• Managing emails, documents and electronic filing systems
• Data entry, record keeping and quality checking
• Using Microsoft Office applications, including Word, Excel and Outlook
• Customer account administration and service coordination
• Supporting job scheduling, purchase orders and invoicing processes
• Producing reports and maintaining accurate business information
• Time management, organisation and prioritisation
• Teamwork, problem-solving and professional workplace behaviours
• Supporting projects and improving administrative processes
• Functional Skills in Maths and English, if required
• End Point Assessment

Qualifications and Requirements

• GCSEs, or equivalent, in Maths and English are essential
• Comfortable using computers and Microsoft Office applications
• Good numeracy skills and confidence working with figures and data
• Previous office, customer service, administration or accounts experience is desirable but not essential
• A genuine interest in business administration, accounts support or service coordination, clear and confident written and verbal communication skills
• Basic IT skills, including Microsoft Word, Excel and Outlook
• Strong organisational skills and ability to prioritise workload
• Attention to detail and accurate data-entry skills
• Ability to manage deadlines and follow procedures
• Confidence communicating by telephone and email
• Ability to work independently and collaboratively
• Problem-solving skills and a proactive approach
• Interest in accounts administration, customer service, coordination or business operations
• Ability to handle confidential customer and business information appropriately

Other Requirements

• Positive and enthusiastic attitude
• Reliable and punctual
• Professional, polite and customer-focused
• Proactive approach to learning
• Strong work ethic
• Self-motivated and organised
• Flexible and adaptable
• Willingness to support colleagues and other departments
• Committed to continuous improvement and personal development
• Honest, trustworthy and respectful

Full-time position with flexible working hours through the company flexitime arrangement.