At a Glance
- Tasks: Lead a dynamic team and ensure top-notch customer service at our SPAR Post Office.
- Company: Join A.F. Blakemore, a family-run business with a rich heritage and exciting future.
- Benefits: Enjoy competitive pay, generous discounts, and excellent training opportunities.
- Other info: Flexible shifts available, including mornings, lates, and weekends.
- Why this job: Make a real impact in your community while developing your skills in a supportive environment.
- Qualifications: Passion for customer service and experience in team management preferred.
The predicted salary is between 28750 - 28750 £ per year.
We have an exciting opportunity for a SPAR Post Office Duty Manager within our SPAR Store Sherburn Post Office, who is motivated, friendly, hands-on and passionate about their store offering excellent service and standards to our customers. Reporting directly to the Patchway Store Manager/Post Office Area Manager, you will deliver maximum sales and profit through the continuous improvement of the office and staff, control of costs and losses and provision of friendly, efficient service to customers, colleagues and visitors.
Post Office Duty Manager Key Tasks/Responsibilities:
- To deliver customer service in line with POL Agency Minimum Service standards
- To be fully aware of KRA’s and work to deliver and improve them
- To generate ideas for driving the office and its team forward
- To develop a motivated and empowered team through a positive management style
- Staff recruitment, planning and training
- To use relevant processes and policies to control the security of people, stock and cash
- To ensure compliance with the relevant legislation and health and safety responsibilities as defined in the induction manual
- To use relevant processes to deliver the company’s sales strategy.
What's in it for you?
- Excellent benefits package including: Holiday, Maternity and Paternity leave and pay in excess of statutory entitlements
- Develop your skills and capability in a highly supportive and multi-diverse culture
- Outstanding Training & Development
- Gain hands-on experience in a high volume, fast paced convenience store
- Generous staff discount in all our SPAR stores (excl. Alcohol & Cigarettes)
- Proactive promotion of internal candidates
- Paid Breaks
- Free Tea & Coffee
- Early access to your pay through ‘EarlyPay’
- 24/7 access to your payslips and Rotas via HR/Payroll portal
- Wellbeing support – access to emotional support, counselling, legal and financial advice
- Company Pension Scheme
- NEST pension scheme
- Company Life Insurance worth 1 x Annual Salary and 6 x Annual Salary with Company Pension Scheme
- Extra Holidays - Purchase Scheme
- Cycle to work - Bicycle purchase scheme
- Long Service Awards
About us:
At A.F. Blakemore & Son Ltd, we’re proud of our heritage, but even more excited about our future. What started in Wolverhampton in 1917 as a small, family-run grocery store has grown into one of the UK’s largest privately owned businesses, employing over 5,000 people and generating a turnover of £1.2 billion. We combine the strength of a global brand, while maintaining the values of a family business. We’re constantly evolving, always looking for new and better ways to serve our customers and support our colleagues, making this an exciting place to build your career.
Today, we operate at the heart of communities across the UK, with 243 SPAR convenience stores and a thriving business spanning retail, food service, and wholesale distribution. Food and drink remain at the core of everything we do, driving our passion for quality, innovation, and exceptional customer experiences.
SPAR is the world’s largest international food retail chain, encompassing more than 13,800 stores in 48 countries. With more than 2,600 stores and a turnover in excess of £3 billion, SPAR is also the UK’s leading convenience store group. Being a ‘symbol’ group means that individual SPAR members retain their independence but enjoy the many benefits of being a part of a global brand.
Must be willing to undergo Post Office financial vetting. Inclusive environment: as a Disability Confident Committed employer we are dedicated to creating a fair, inclusive workplace for all. We offer a Guaranteed Interview Scheme for candidates with disabilities who meet the minimum criteria for the role.
Post Office Duty Manager in Sherburn employer: A.F. Blakemore & Son
Join our award-winning SPAR store in Bala as a Duty Manager, where you will be part of a vibrant team dedicated to excellence and customer satisfaction. We offer competitive pay, flexible hours, and a supportive work culture that encourages personal and professional growth, making it an ideal environment for those looking to make a meaningful impact in their community.
StudySmarter Expert Advice🤫
We think this is how you could land Post Office Duty Manager in Sherburn
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like A.F. Blakemore & Son, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like A.F. Blakemore & Son!
We think you need these skills to ace Post Office Duty Manager in Sherburn
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at A.F. Blakemore & Son, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at A.F. Blakemore & Son and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show A.F. Blakemore & Son that you’re ready to jump in and contribute right away!
How to prepare for a job interview at A.F. Blakemore & Son
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
