At a Glance
- Tasks: Install and support EPOS systems while providing top-notch customer service.
- Company: Join A.F. Blakemore, a leading family-run business with a rich heritage.
- Benefits: Enjoy generous holiday, training opportunities, staff discounts, and well-being support.
- Other info: Great career growth in a supportive and inclusive environment.
- Why this job: Be part of a dynamic team making a real impact in the community.
- Qualifications: IT fault finding skills and excellent communication are essential.
The predicted salary is between 30000 - 40000 £ per year.
- We have an exciting opportunity for a
- Field Service Engineer, field based in Willenhall, West Midlands, you will be covering
- South East of England
- Company Van & Equipment Supplied
- Must have IT fault finding experience/skills
We are looking for someone who is motivated, friendly, hands-on and passionate about delivering great service.
Your role will include prioritising and providing the best service in terms of new EPOS installations and specialist support as outlined below.
We are looking for someone who will enjoy working alone or as part of a small team and has great attention to detail.
Key Tasks/Responsibilities
- Installation of new EPOS hardware including, data cabling if appropriate
- Installation and deployment of systems using correct and documented procedures
- Provide EPOS operational standards advice – Via Telephone, modem, Best Practice and/or training
- Ensuring personal availability at all times required within defined territory(s)
- Holding adequate spares availability at all times within defined territory(s)
- Ensuring that all aspects of the build and repair process are followed at all times
- Ensuring all areas of the repair center and vehicles are in a clean & acceptable workable state at all times
- Compliance that all deployed/repaired systems are asset tracked and assigned to the correct customer
- Ensuring non-EPOS PC based ordering systems are supported and available at all times
- Support the Helpdesk team as required
- General administration duties
- Communicate any observations of future potential issues which may arise from any IT system
Key Skills
- Basic numeracy and literacy skills are required
- An Electrical qualification is preferred but not essential
- Knowledge of structured data cabling is preferred
- Excellent communication skills and the ability to build strong working relationships
- IT fault finding experience/skills (essential)
About us
At A.
Blakemore & Son Ltd, we’re proud of our heritage, but even more excited about our future.
What started in Wolverhampton in 1917 as a small, family-run grocery store has grown into one of the UK’s largest privately owned businesses, employing over 5,000 people and generating a turnover of £1.2 billion.
We combine the strength of a global brand, while maintaining the values of a family business.
We’re constantly evolving, always looking for new and better ways to serve our customers and support our colleagues, making this an exciting place to build your career.
Today, we operate at the heart of communities across the UK, with 243 SPAR convenience stores and a thriving business spanning retail, food service, and wholesale distribution.
Food and drink remain at the core of everything we do, driving our passion for quality, innovation, and exceptional customer experiences.
SPAR is the world’s largest international food retail chain, encompassing more than 13,800 stores in 48 countries.
With more than 2,600 stores and a turnover in excess of £3 billion, SPAR is also the UK’s leading convenience store group.
Being a ‘symbol’ group means that individual SPAR members retain their independence but enjoy the many benefits of being a part of a global brand.
What's in it for you?
Excellent benefits package including
- Holiday, Maternity and Paternity leave and pay in excess of statutory entitlements
- Develop your skills and capability in a highly supportive and multi-diverse culture
- Outstanding Training & Development
- Gain hands-on experience in a high volume, fast paced convenience store
- Generous staff discount in all our SPAR stores (excl. Alcohol & Cigarettes)
- Proactive promotion of internal candidates
- Paid Breaks
- Free Tea & Coffee
- Early access to your pay through ‘Early Pay’
- 24/7 access to your payslips and Rotas via HR/Payroll portal
- Well being support – access to emotional support, counselling, legal and financial advice
- Company Pension Scheme
- NEST pension scheme
- Company Life Insurance worth 1 x Annual Salary and 6 x Annual Salary with Company Pension Scheme
- Extra Holidays - Purchase Scheme
- Cycle to work - Bicycle purchase scheme
- Long Service Awards
For more information on the role, please download the job description.
Inclusive environment: as a Disability Confident Committed employer we are dedicated to creating a fair, inclusive workplace for all.
We offer a Guaranteed Interview Scheme for candidates with disabilities who meet the minimum criteria for the role.
Field IT Service Engineer employer: A.F. Blakemore & Son
Join our award-winning SPAR store in Bala as a Duty Manager, where you will be part of a vibrant team dedicated to excellence and customer satisfaction. We offer competitive pay, flexible hours, and a supportive work culture that encourages personal and professional growth, making it an ideal environment for those looking to make a meaningful impact in their community.
StudySmarter Expert Advice🤫
We think this is how you could land Field IT Service Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what A.F. Blakemore & Son values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges A.F. Blakemore & Son might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at A.F. Blakemore & Son!
✨Direct Apply to A.F. Blakemore & Son
Let's not forget to apply directly through the A.F. Blakemore & Son website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Field IT Service Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at A.F. Blakemore & Son.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at A.F. Blakemore & Son. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at A.F. Blakemore & Son
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
