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- Tasks: Lead and motivate a team while ensuring exceptional customer service in a busy retail environment.
- Company: Join A.F. Blakemore & Son Ltd, a family-run business with a rich heritage and exciting future.
- Benefits: Enjoy competitive pay, flexible hours, and fantastic staff discounts on fresh products.
- Other info: Access to training, wellbeing support, and career growth opportunities.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Previous management experience in retail and a passion for customer service.
The predicted salary is between 28500 - 30000 £ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.
Duty Manager (SPAR) Brumby Corner
£13.75 p/h, plus bonus opportunity
Minimum 20 hours p/w - including evenings and weekends
Will be various hours per week to cover sick and holiday
Are you a dynamic and experienced Leader/Supervisor ready to help at our award-winning Brumby Corner SPAR store? We are currently seeking a talented Duty Manager to help drive success and growth in this pivotal role.
About us: At A.F. Blakemore & Son Ltd, we're proud of our heritage, but even more excited about our future. What started in Wolverhampton in 1917 as a small, family-run grocery store has grown into one of the UK's largest privately owned businesses, employing over 5,000 people and generating a turnover of £1.2 billion. We combine the strength of a global brand, while maintaining the values of a family business. We're constantly evolving, always looking for new and better ways to serve our customers and support our colleagues, making this an exciting place to build your career.
Today, we operate at the heart of communities across the UK, with 243 SPAR convenience stores and a thriving business spanning retail, food service, and wholesale distribution. Food and drink remain at the core of everything we do, driving our passion for quality, innovation, and exceptional customer experiences.
SPAR is the world's largest international food retail chain, encompassing more than 13,800 stores in 48 countries. With more than 2,600 stores and a turnover in excess of £3 billion, SPAR is also the UK's leading convenience store group. Being a 'symbol' group means that individual SPAR members retain their independence but enjoy the many benefits of being a part of a global brand.
Reporting to the Store Manager the Duty Manager will be helping to drive growth within the company owned Brumby Corner SPAR store. As a member of the Duty Manager team effective through all operational hours of the store, you will be responsible for supporting the Store Manager in leading and motivating a team of colleagues. You will be a member of the Store Manager's leadership team ensuring excellent customer service, contributing to achieving store sales and profitability through 'Brilliant Basics, Moments of Wow, Food For Later, Food For Now'.
Key Responsibilities
- Supporting the Store Manager to ensure a safe, legal and high performing store, whilst taking overall responsibility for the entire store during Duty Manager shifts
- Assisting the Store Manager to deliver all store operations, objectives and KPI's
- Managing, coaching and supporting colleagues, assisting in developing a motivated and empowered team through a positive, engaging management style
- Carrying out performance management/absence management as appropriate
- Responsible for occasional opening/closing of the store, colleague safety and stock/cash security/accountability as appropriate during shifts
- Carrying out cash reconciliations, voids and refunds and other 'management' tasks for till colleagues
- Being a role model and leading the team to work together to provide an exceptional customer experience, setting us apart from our competitors
- Working with colleagues to promote the store by identifying and actioning opportunities to engage with and support the local community
- Adhering to all company policies and procedures and processes
Duty Manager Skills Required
- Previous management or supervisor experience within a food retail or similar fast-paced operation
- Committed to achieving and sustaining exceptional customer service standards
- Able to plan, organise and prioritise effectively
- Ability to communicate and influence at all levels
- Able to take appropriate action and make decisions
- Committed to promoting collaborative working
- Enthusiastic and flexible with a positive attitude
- Committed to developing own skills and apply learning to improve own performance
What's in it for you?
- Holiday, Maternity and Paternity leave and pay in excess of statutory entitlements
- Cycle to work scheme
- Develop your skills and capability in a highly supportive and multi-diverse culture
- Outstanding Training & Development opportunities
- Gain hands-on experience in a high volume, fast paced environment
- Enhanced Maternity & Paternity pay packages
- Flexible working hours opportunity
- Excellent additional benefits package including:
- Early access to your pay through 'EarlyPay'
- 24/7 access to your payslips via HR/Payroll portal
- 12.5% Staff discount on fresh items & 10% Staff Discount on ambient products in our SPAR stores (ex. Alcohol & Cigarettes)
- Wellbeing support - access to emotional support, counselling, legal and financial advice
- Company Pension Scheme
- Company Life Insurance worth 1 x Annual Salary and 6 x Annual Salary with Company Pension Scheme
- NEST pension scheme
- Extra Holiday - Purchase Scheme
- Long Service Awards
If you are a results-driven and community-oriented individual with a passion for retail, we invite you to apply for the position of Duty Manager. Join us in making a difference in the Local community through exceptional service and a commitment to excellence.
Inclusive environment
As a Disability Confident Committed employer we are dedicated to creating a fair, inclusive workplace for all. We offer a Guaranteed Interview Scheme for candidates with disabilities who meet the minimum criteria for the role.
Duty Manager in Wolverhampton employer: A.F. Blakemore & Son Ltd
Contact Detail:
A.F. Blakemore & Son Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager in Wolverhampton
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for a Duty Manager role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Get social! Use platforms like LinkedIn to connect with people in the retail industry. Join groups related to food retail and engage in discussions to showcase your expertise and passion for customer service.
✨Tip Number 3
Prepare for interviews by practising common questions for management roles. Think about how you would handle team dynamics and customer service scenarios, as these will likely come up when you're chatting with potential employers.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team at Brumby Corner SPAR.
We think you need these skills to ace Duty Manager in Wolverhampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Duty Manager role. Highlight any previous management or supervisory experience in food retail, as this will show us you're a great fit for the position.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about retail and how you can contribute to our team at Brumby Corner. Share specific examples of how you've delivered exceptional customer service in the past.
Show Your Leadership Style: In your application, let us know about your management style. We want to see how you motivate and support your team, so share any experiences where you've successfully led a group to achieve goals.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at A.F. Blakemore & Son Ltd
✨Know the Company Inside Out
Before your interview, take some time to research A.F. Blakemore & Son Ltd and their SPAR stores. Understand their values, history, and what makes them unique in the retail sector. This knowledge will help you connect your answers to their mission and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll be leading a team, so it's crucial to demonstrate your management experience during the interview. Prepare specific examples of how you've motivated teams, handled challenges, or improved customer service in previous roles. This will highlight your ability to drive success and growth in the store.
✨Prepare for Situational Questions
Expect questions that assess how you'd handle real-life scenarios in the store. Think about situations where you had to make quick decisions, manage conflicts, or ensure safety. Practising your responses will help you articulate your thought process clearly and confidently.
✨Emphasise Your Community Engagement
A.F. Blakemore & Son Ltd values community involvement, so be ready to discuss how you can contribute to local initiatives. Share any past experiences where you've engaged with the community or ideas you have for promoting the store within the local area. This shows that you're not just focused on sales but also on building relationships.