Field IT Service Engineer South East IT in Willenhall

We have an exciting opportunity for a Field Service Engineer, field-based in Willenhall, West Midlands, covering the South East of England. Company van and equipment supplied. Must have IT fault finding experience/skills. We are looking for someone who is motivated, friendly, hands-on, and passionate about delivering great service. Your role will include prioritising and providing the best service in terms of new EPOS installations and specialist support.

We are looking for someone who will enjoy working alone or as part of a small team and has great attention to detail.

Key Tasks/Responsibilities:

• Installation of new EPOS hardware including data cabling if appropriate.
• Installation and deployment of systems using correct and documented procedures.
• Provide EPOS operational standards advice via telephone, modem, Best Practice and/or training.
• Ensuring personal availability at all times required within defined territory(s).
• Holding adequate spares availability at all times within defined territory(s).
• Ensuring that all aspects of the build and repair process are followed at all times.
• Ensuring all areas of the repair centre and vehicles are in a clean & acceptable workable state at all times.
• Compliance that all deployed/repaired systems are asset tracked and assigned to the correct customer.
• Ensuring non-EPOS PC based ordering systems are supported and available at all times.
• Support the Helpdesk team as required.
• Communicate any observations of future potential issues which may arise from any IT system.

Key Skills:

• Basic numeracy and literacy skills are required.
• An electrical qualification is preferred but not essential.
• Knowledge of structured data cabling is preferred.
• Excellent communication skills and the ability to build strong working relationships.

Benefits:

• Holiday, maternity and paternity leave and pay in excess of statutory entitlements.
• Develop your skills and capability in a highly supportive and multi-diverse culture.
• Gain hands-on experience in a high volume, fast-paced convenience store.
• Generous staff discount in all our SPAR stores (excl. Alcohol & Cigarettes).
• Proactive promotion of internal candidates.
• Free tea & coffee.
• Early access to your pay through ‘EarlyPay’.
• 24/7 access to your payslips and rotas via HR/Payroll portal.
• Well-being support – access to emotional support, counselling, legal and financial advice.
• Company pension scheme.
• Company life insurance worth 1 x annual salary and 6 x annual salary with company pension scheme.
• Cycle to work - bicycle purchase scheme.
• Long service awards.

Inclusion Statement:

Inclusive environment: as a Disability Confident Committed employer we are dedicated to creating a fair, inclusive workplace for all. We offer a Guaranteed Interview Scheme for candidates with disabilities who meet the minimum criteria for the role.

Department: IT

Contract type: Permanent

Hours: Competitive