At a Glance
- Tasks: Lead and motivate a team while ensuring exceptional customer service in a fast-paced retail environment.
- Company: Join a dynamic retail business with over 243 SPAR stores and a commitment to community.
- Benefits: Enjoy competitive pay, flexible hours, staff discounts, and outstanding training opportunities.
- Other info: Inclusive workplace with guaranteed interviews for candidates with disabilities.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Previous management experience in retail and a passion for customer service.
The predicted salary is between 27500 - 30000 € per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Duty Manager- (SPAR) Walsall Manor (18+) £13.25 p/h 19 Hours p/w Opening and closing experience ideal. Are you a dynamic and experienced Leader/Supervisor ready to help at our award-winning Walsall Manor SPAR store? We are currently seeking a talented Duty Manager to help drive success and growth in this pivotal role.
Company Overview: We are a dynamic and innovative retail, wholesale and foodservice business, committed to delivering exceptional customer experiences and staying at the forefront of industry trends. A company that now owns 243 SPAR convenience stores and employs more than 5,000 people, with a turnover of £1.3 billion. Reporting to the Store Manager the Duty Manager will be helping to drive growth within the company owned Walsall Manor SPAR store. As a member of the 'Duty Manager' team effective through all operational hours of the store, you will be responsible for supporting the Store Manager in leading and motivating a team of colleagues. You will be a member of the Store Manager's leadership team ensuring excellent customer service, contributing to achieving store sales and profitability through 'Brilliant Basics, Moments of Wow, Food For Later, Food For Now'.
Key Responsibilities:
- Supporting the Store Manager to ensure a safe, legal and high performing store, whilst taking overall responsibility for the entire store during Duty Manager shifts.
- Assisting the Store Manager to deliver all store operations, objectives and KPI's.
- Managing, coaching and supporting colleagues, assisting in developing a motivated and empowered team through a positive, engaging management style.
- Carrying out performance management/absence management as appropriate.
- Responsible for occasional opening/closing of the store, colleague safety and stock/cash security/accountability as appropriate during shifts.
- Carrying out cash reconciliations, voids and refunds and other 'management' tasks for till colleagues.
- Being a role model and leading the team to work together to provide an exceptional customer experience, setting us apart from our competitors.
- Working with colleagues to promote the store by identifying and actioning opportunities to engage with and support the local community of Walsall Manor.
- Adhering to all company policies and procedures and processes.
Duty Manager Skills Required:
- Previous management or supervisor experience within a food retail or similar fast-paced operation.
- Committed to achieving and sustaining exceptional customer service standards.
- Able to plan, organise and prioritise effectively.
- Ability to communicate and influence at all levels.
- Able to take appropriate action and make decisions.
- Committed to promoting collaborative working.
- Enthusiastic and flexible with a positive attitude.
- Committed to developing own skills and apply learning to improve own performance.
What’s in it for you?
- Holiday, Maternity and Paternity leave and pay in excess of statutory entitlements.
- Cycle to work scheme.
- Develop your skills and capability in a highly supportive and multi-diverse culture.
- Outstanding Training & Development opportunities.
- Gain hands-on experience in a high volume, fast paced environment.
- Enhanced Maternity & Paternity pay packages.
- Flexible working hours opportunity.
- Excellent additional benefits package including: Early access to your pay through 'EarlyPay', 24/7 access to your payslips via HR/Payroll portal, 12.5% Staff discount on fresh items & 10% Staff Discount on ambient products in our SPAR stores (ex. Alcohol & Cigarettes).
- Wellbeing support - access to emotional support, counselling, legal and financial advice.
- Company Pension Scheme.
- Company Life Insurance worth 1 x Annual Salary and 6 x Annual Salary with Company Pension Scheme NEST pension scheme.
- Extra Holiday - Purchase Scheme.
- Long Service Awards.
If you are a results-driven and community-oriented individual with a passion for retail, we invite you to apply for the position of SPAR Walsall Manor Duty Manager. Join us in making a difference in the Local community through exceptional service and a commitment to excellence.
Inclusive environment: as a Disability Confident Committed employer we are dedicated to creating a fair, inclusive workplace for all. We offer a Guaranteed Interview Scheme for candidates with disabilities who meet the minimum criteria for the role.
Duty Manager in Walsall employer: A.F. Blakemore & Son Ltd
As a Duty Manager at our award-winning Walsall Manor SPAR store, you will be part of a dynamic and innovative retail environment that prioritises exceptional customer experiences and employee development. We offer a supportive work culture with outstanding training opportunities, flexible working hours, and a comprehensive benefits package, including enhanced maternity and paternity pay, staff discounts, and wellbeing support. Join us in making a meaningful impact in the local community while advancing your career in a company that values inclusivity and growth.
Contact Detail:
A.F. Blakemore & Son Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager in Walsall
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail industry, especially those who work at SPAR or similar companies. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. SPAR is all about exceptional customer service and community engagement, so think of examples from your past that showcase your skills in these areas.
✨Tip Number 3
Practice your leadership skills! As a Duty Manager, you'll need to motivate and manage a team. Role-play common scenarios with a friend to boost your confidence and refine your approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Duty Manager in Walsall
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous management or supervisory roles, especially in food retail, to show us you're the right fit for the Duty Manager position.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about this role and how you can contribute to our team. Share specific examples of how you've delivered exceptional customer service or led a team effectively in the past.
Showcase Your Leadership Style:In your application, let us know about your management style. We love candidates who can motivate and engage their teams, so share any experiences where you've successfully developed a positive work environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at A.F. Blakemore & Son Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their values, mission, and what makes them stand out in the retail industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your coaching style and how you empower others to achieve their best.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and decision-making abilities. Think of scenarios related to customer service, team management, and operational challenges. Practising your responses will help you articulate your thought process clearly during the interview.
✨Ask Insightful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the store's community engagement initiatives or how they measure success in customer service. This shows you're not just interested in the job, but also in contributing to the company's goals.
