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- Tasks: Support store management and create a positive customer experience.
- Company: Join SPAR, a vibrant and inclusive convenience store.
- Benefits: Generous staff discounts, holiday pay, and wellbeing support.
- Other info: Flexible hours with opportunities for career growth and development.
- Why this job: Gain hands-on experience in a fast-paced environment while making customers smile.
- Qualifications: Previous retail experience preferred but not essential; enthusiasm is key!
The predicted salary is between 12 - 12 £ per hour.
We have an exciting opportunity for a SPAR Customer Team Member. As a Customer Team Member at SPAR Thurcroft, you will play a vital role in supporting our store management team and creating a positive customer experience. You will assist in maximising sales and profit by carrying out allocated tasks in order to contribute to the continuous improvement of the store, ensuring great customer service, through ‘Brilliant Basics, Moments of Wow, Food for later and Food for now!’
Key Tasks / Responsibilities
- Customer Service
- Greeting customers in a friendly and welcoming manner.
- Answering customer inquiries about products and services and assisting customers in finding the items they need.
- Processing customer purchases efficiently and accurately through the tills, maintaining a positive and friendly service.
- Upselling selected products to customers and highlighting multi-buy offers.
- Store Operations
- Working stock; checking deliveries, stocking shelves, maintaining a clean and organised sales floor, rotating stock to ensure freshness and timely expiration dates.
- Completing additional assigned tasks, such as date checking, stock and gap checking, price changes, promotional displays and other tasks as required from time to time.
- Adhering to all company policies and procedures and processes.
Key Skills / Knowledge
- Previous experience in a similar role and/or industry is preferred.
- Reliably follows instructions and procedures with excellent attention to detail.
- Some understanding of legislative responsibilities of a retail environment and the skills to assist with adherence.
- Ability to contribute ideas for delivering exceptional customer service and driving the business forward.
- Experience of using a ‘Challenge 25’ policy desirable.
- Keen and enthusiastic approach to working both in a team and independently.
- Previous cash handling experience is preferred but not essential.
What’s in it for you?
- Excellent benefits package including: Holiday, Maternity and Paternity leave and pay in excess of statutory entitlements.
- Develop your skills and capability in a highly supportive and multi-diverse culture.
- Gain hands‑on experience in a high volume, fast paced convenience store.
- Generous staff discount in all our SPAR stores (excl. Alcohol & Cigarettes).
- Proactive promotion of internal candidates.
- Free Tea & Coffee.
- Early access to your pay through ‘EarlyPay’.
- 24/7 access to your payslips and Rotas via HR/Payroll portal.
- Wellbeing support – access to emotional support, counselling, legal and financial advice.
- Company Pension Scheme.
- Company Life Insurance worth 1 x Annual Salary and 6 x Annual Salary with Company Pension Scheme.
- Cycle to work - Bicycle purchase scheme.
- Long Service Awards.
Inclusive environment
As a Disability Confident Committed employer we are dedicated to creating a fair, inclusive workplace for all. We offer a Guaranteed Interview Scheme for candidates with disabilities who meet the minimum criteria for the role.
Customer Team Member in Rotherham employer: A.F. Blakemore & Son Ltd
Contact Detail:
A.F. Blakemore & Son Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Member in Rotherham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on SPAR and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can highlight your customer service skills and any relevant experience you have.
✨Tip Number 3
Dress the part! Make sure you look smart and presentable for your interview. First impressions count, and looking professional shows that you take the opportunity seriously.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re tech-savvy and ready to embrace the digital age!
We think you need these skills to ace Customer Team Member in Rotherham
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for the role and how you can contribute to our team.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Mention any previous customer service roles or retail experience that aligns with what we’re looking for in a Customer Team Member.
Showcase Your Skills: Don’t forget to mention your attention to detail and ability to follow instructions. These are key skills for us at SPAR, so give examples of how you've demonstrated these in past roles or experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at A.F. Blakemore & Son Ltd
✨Know Your Customer Service Basics
Since the role is all about creating a positive customer experience, brush up on your customer service skills. Think about how you would greet customers, handle inquiries, and upsell products. Be ready to share examples of how you've provided excellent service in the past.
✨Familiarise Yourself with Store Operations
Understanding the day-to-day operations of a convenience store is key. Review common tasks like stock management and cash handling. You might be asked how you would ensure the sales floor is organised or how to handle deliveries, so have some ideas ready!
✨Show Enthusiasm for Teamwork
This position requires a keen and enthusiastic approach to working both independently and as part of a team. Be prepared to discuss how you’ve collaborated with others in previous roles and how you can contribute to a positive team environment at SPAR.
✨Prepare for 'Challenge 25' Questions
If you have experience with the 'Challenge 25' policy, make sure to highlight it. If not, do a bit of research on it and be ready to discuss how you would handle age verification in a retail setting. This shows you're proactive and understand the legislative responsibilities involved.