At a Glance
- Tasks: Support store management and create a positive customer experience at SPAR Conwy.
- Company: Join the friendly team at SPAR, a leading convenience store.
- Benefits: Enjoy great perks like staff discounts, early pay access, and wellbeing support.
- Other info: Flexible hours with opportunities for growth in a supportive environment.
- Why this job: Make a difference in customer service while gaining valuable retail experience.
- Qualifications: Previous retail experience is a plus, but enthusiasm and teamwork are key!
The predicted salary is between 12 - 12 € per hour.
Min of 16 p/w - possibly more hours when the store needs. Must be flexible. Mornings 7-3, Evening 3-11.
We have an exciting opportunity for a SPAR Customer Team Member. As a Customer Team Member at SPAR Conwy, you will play a vital role in supporting our store management team and creating a positive customer experience. You will assist in maximising sales and profit by carrying out allocated tasks to contribute to the continuous improvement of the store, ensuring great customer service, through ‘Brilliant Basics, Moments of Wow, Food for later and Food for now!’
Key Responsibilities- Customer Service
- Greeting customers in a friendly and welcoming manner.
- Answering customer inquiries about products and services and assisting customers in finding the items they need.
- Processing customer purchases efficiently and accurately through the tills, maintaining a positive and friendly service.
- Upselling selected products to customers and highlighting multi-buy offers, to ensure maximum sales at our Conwy SPAR store.
- Store Operations
- Working stock; checking deliveries, stocking shelves, maintaining a clean and organised sales floor, rotating stock to ensure freshness and timely expiration dates.
- Completing additional assigned tasks, such as date checking, stock and gap checking, price changes, promotional displays and other tasks as required from time to time.
- Adhering to all company policies and procedures and processes.
- Previous experience in a similar role and/or industry is preferred.
- Reliably follows instructions and procedures with excellent attention to detail.
- Some understanding of legislative responsibilities of a retail environment and the skills to assist with adherence.
- Ability to contribute ideas for delivering exceptional customer service and driving the business forward.
- Experience of using a ‘Challenge 25’ policy desirable.
- Keen and enthusiastic approach to working both in a team and independently.
- Previous cash handling experience is preferred but not essential.
- Excellent benefits package including: Holiday, Maternity and Paternity leave and pay in excess of statutory entitlements.
- Develop your skills and capability in a highly supportive and multi-diverse culture.
- Gain hands-on experience in a high-volume, fast-paced convenience store.
- Generous staff discount in all our SPAR stores (excl. Alcohol & Cigarettes).
- Proactive promotion of internal candidates.
- Free Tea & Coffee.
- Early access to your pay through ‘EarlyPay’.
- 24/7 access to your payslips and Rotas via HR/Payroll portal.
- Wellbeing support – access to emotional support, counselling, legal and financial advice.
- Company Pension Scheme.
- Company Life Insurance worth 1 × Annual Salary and 6 × Annual Salary with Company Pension Scheme.
- Cycle to work – Bicycle purchase scheme.
- Long Service Awards.
We are a Disability Confident Committed employer, dedicated to creating a fair, inclusive workplace for all. We offer a Guaranteed Interview Scheme for candidates with disabilities who meet the minimum criteria for the role.
Customer Team Member in Penmaenmawr employer: A.F. Blakemore & Son Ltd
SPAR Conwy is an excellent employer that prioritises a positive work culture and employee development. With a comprehensive benefits package, including generous staff discounts, wellbeing support, and opportunities for career advancement, we foster an inclusive environment where every team member can thrive. Join us to be part of a dynamic team dedicated to delivering exceptional customer service in a fast-paced convenience store setting.
Contact Detail:
A.F. Blakemore & Son Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Team Member in Penmaenmawr
✨Tip Number 1
Get to know the store! Before your interview, pop into SPAR Conwy and check out the vibe. Familiarise yourself with the layout, products, and customer service style. This will help you stand out by showing genuine interest and knowledge during your chat.
✨Tip Number 2
Practice makes perfect! Think about common interview questions for customer service roles and rehearse your answers. Focus on how you can contribute to creating those 'Brilliant Basics' and 'Moments of Wow' that the job description mentions.
✨Tip Number 3
Show off your flexibility! Since the role requires a flexible schedule, be ready to discuss your availability. Highlight any previous experience where you adapted to changing needs, as this will demonstrate your readiness to jump in when the store needs extra hands.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows you're keen and makes it easier for us to keep track of your application. Plus, you might find more opportunities that suit your skills!
We think you need these skills to ace Customer Team Member in Penmaenmawr
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a big difference and show us that you're a great fit for our team.
Tailor Your Application:Make sure to tailor your application to the Customer Team Member role. Highlight any relevant experience you have in customer service or retail, and don’t forget to mention how you can contribute to creating those 'Brilliant Basics' and 'Moments of Wow' for our customers!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to break down your skills and experiences, making it easier for us to see why you’d be a great addition to our team.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to find all the information you need about the role and our company culture right there!
How to prepare for a job interview at A.F. Blakemore & Son Ltd
✨Know Your Customer Service Basics
Since the role is all about creating a positive customer experience, brush up on your customer service skills. Think about how you would greet customers, handle inquiries, and upsell products. Be ready to share examples of how you've provided excellent service in the past.
✨Familiarise Yourself with SPAR's Values
Understanding the company's focus on 'Brilliant Basics, Moments of Wow, Food for later and Food for now' will help you align your answers with their expectations. Show that you can contribute to these values by sharing ideas or experiences that reflect them.
✨Demonstrate Flexibility and Team Spirit
This position requires flexibility in hours and teamwork. Be prepared to discuss how you've adapted to changing situations in previous jobs and how you work well with others. Highlight any experience you have in fast-paced environments.
✨Prepare for Practical Scenarios
You might be asked to role-play a customer interaction or solve a problem on the spot. Practise common retail scenarios, like handling a difficult customer or managing stock efficiently. This will show that you're ready to jump into the role and tackle challenges head-on.
