At a Glance
- Tasks: Support store management and create a positive customer experience at SPAR Kidderminster.
- Company: Join a friendly and inclusive team at SPAR, dedicated to great service.
- Benefits: Enjoy generous discounts, holiday pay, and wellbeing support.
- Other info: Flexible hours with opportunities for additional shifts and career growth.
- Why this job: Gain hands-on experience in a fast-paced environment while making customers smile.
- Qualifications: Previous retail experience is a plus, but enthusiasm and teamwork are key!
The predicted salary is between 20000 - 25000 £ per year.
Temporary Contract 16 hours per week (additional hours available for sick and holiday cover). Location SPAR Kidderminster.
About the Role
You will play a vital role in supporting our store management team and creating a positive customer experience. You will assist in maximising sales and profit by carrying out allocated tasks, contributing to the continuous improvement of the store and ensuring great customer service through ‘Brilliant Basics, Moments of Wow, Food for later and Food for now!’.
Key Tasks/Responsibilities
- Greeting customers in a friendly and welcoming manner.
- Answering customer inquiries about products and services and assisting customers in finding the items they need.
- Processing customer purchases efficiently and accurately through the tills, maintaining a positive and friendly service.
- Upselling selected products to customers and highlighting multi‑buy offers to ensure maximum sales at our Kidderminster SPAR store.
- Working stock; checking deliveries, stocking shelves, maintaining a clean and organised sales floor, and rotating stock to ensure freshness and timely expiration dates.
- Completing additional assigned tasks such as date checking, stock and gap checking, price changes, promotional displays and other tasks as required from time to time.
- Adhering to all company policies, procedures and processes.
Key Skills/Knowledge
- Previous experience in a similar role and/or industry is preferred.
- Reliably follows instructions and procedures with excellent attention to detail.
- Some understanding of legislative responsibilities of a retail environment and the skills to assist with adherence.
- Ability to contribute ideas for delivering exceptional customer service and driving the business forward.
- Experience of using a ‘Challenge 25’ policy desirable.
- Keen and enthusiastic approach to working both in a team and independently.
- Previous cash handling experience is preferred but not essential.
Benefits
- Holiday, Maternity and Paternity leave and pay in excess of statutory entitlements.
- Develop your skills and capability in a highly supportive and multi‑diverse culture.
- Gain hands‑on experience in a high‑volume, fast‑paced convenience store.
- Generous staff discount in all our SPAR stores (excl. Alcohol & Cigarettes).
- Proactive promotion of internal candidates.
- Free Tea & Coffee.
- Early access to your pay through “EarlyPay”.
- 24/7 access to your payslips and rosters via HR/Payroll portal.
- Wellbeing support – access to emotional support, counselling, legal and financial advice.
- Company Pension Scheme.
- Company Life Insurance worth 1 × Annual Salary and 6 × Annual Salary with Company Pension Scheme.
- Cycle to work – Bicycle purchase scheme.
- Long Service Awards.
Inclusive environment
We are a Disability Confident Committed employer dedicated to creating a fair, inclusive workplace for all. We offer a Guaranteed Interview Scheme for candidates with disabilities who meet the minimum criteria for the role.
Customer Team Member in Kidderminster employer: A.F. Blakemore & Son Ltd
At SPAR Kidderminster, we pride ourselves on being an excellent employer that values our team members and fosters a supportive work culture. With flexible hours, generous benefits including enhanced leave entitlements, and a commitment to employee development, we create an environment where you can thrive while delivering exceptional customer service. Join us for a rewarding experience in a fast-paced convenience store, where your contributions are recognised and celebrated.
Contact Details:
A.F. Blakemore & Son Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Team Member in Kidderminster
✨Get Social with Customer Support Communities
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✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
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We think you need these skills to ace Customer Team Member in Kidderminster
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to A.F. Blakemore & Son Ltd.
How to prepare for a job interview at A.F. Blakemore & Son Ltd
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in A.F. Blakemore & Son Ltd's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services A.F. Blakemore & Son Ltd offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
