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For Companies At a Glance
- Tasks: Lead and motivate a team while ensuring excellent customer service in a fast-paced environment.
- Company: Join A.F. Blakemore & Son Ltd, a leading UK convenience retailer with a rich history since 1917.
- Benefits: Enjoy flexible shifts, generous staff discounts, and access to wellbeing support and training.
- Why this job: Be part of a dynamic team that values collaboration and community engagement while developing your skills.
- Qualifications: Previous management experience in food retail is preferred; a passion for customer service is essential.
- Other info: Opportunities for career growth and a commitment to inclusivity for all applicants.
Duty Manager (Greggs in SPAR), Phoenix Park
up to £13.25 p/h (depending on age).
Various shifts available.
We have an exciting opportunity at our Phoenix Park store for a Duty Manager (Greggs at SPAR) to work in our fresh food operation, As a member of the \’Duty Manager\’ team, effective through all operational hours of the store, you will be responsible for supporting the Store Manager in leading and motivating a team of colleagues. You will be a member of the Store Manager\’s leadership team ensuring excellent customer service, contributing to achieving store sales and profitability through \’Brilliant Basics, Moments of Wow, Food For Later, Food For Now\’.
Key Tasks/Responsibilities:
- Supporting the Store Manager to ensure a safe, legal and high performing store, whilst taking overall responsibility for the Greggs department
- Assisting the Store Manager to deliver all store operations, objectives and KPI\’s
- Managing, coaching and supporting colleagues, assisting in developing a motivated and empowered team through a positive, engaging management style
- Carrying out performance management/absence management as appropriate
- Responsible for occasional opening/closing of the store, colleague safety and stock/cash security/accountability as appropriate during shifts
- Carrying out cash reconciliations, voids and refunds and other \’management\’ tasks for till colleagues
- Being a role model and leading the team to work together to provide an exceptional customer experience, setting us apart from our competitors
- Working with colleagues to promote the store by identifying and actioning opportunities to engage with and support the local community
- Adhering to all company policies and procedures and processes
Skills / Abilities / Knowledge / Experience
- Previous experience of working for Greggs preferred
- Previous management or supervisor experience within a food retail or similar fast-paced operation
- Committed to achieving and sustaining exceptional customer service standards
- Able to plan, organise and prioritise effectively
- Ability to communicate and influence at all levels
- Able to take appropriate action and make decisions
- Committed to promoting collaborative working
- Enthusiastic and flexible with a positive attitude
- Committed to developing own skills and apply learning to improve own performance
What\’s in it for you?
Excellent benefits package including:
- Holiday, Maternity and Paternity leave and pay in excess of statutory entitlements
- Develop your skills and capability in a highly supportive and multi-diverse culture
- Outstanding Training & Development
- Gain hands-on experience in a high volume, fast paced convenience store
- Generous staff discount in all our SPAR stores (excl. Alcohol & Cigarettes)
- Proactive promotion of internal candidates
- Paid Breaks
- Free Tea & Coffee
- Early access to your pay through \’EarlyPay\’
- 24/7 access to your payslips and Rotas via HR/Payroll portal
- Wellbeing support – access to emotional support, counselling, legal and financial advice
- Company Pension Scheme
- NEST pension scheme
- Company Life Insurance worth 1 x Annual Salary and 6 x Annual Salary with Company Pension Scheme
- Extra Holidays – Purchase Scheme
- Cycle to work – Bicycle purchase scheme
- Long Service Awards
Download Job Description for more information.
Who are we:
A.F. Blakemore & Son Ltd is one of the largest privately owned companies in the UK. Our forward-thinking family-owned business began life in 1917 as a counter-service grocery store and has grown from these humble beginnings into a company that now owns 246 SPAR convenience stores and employs more than 5,000 people, with a turnover of £1.3 billion. As one of the largest convenience retailers in the UK, we are always looking for innovative ways to create a point of difference. Food and drink have always been our lifeblood, and today our business has multiple divisions specialising in retail, food service and wholesale distribution.
Inclusive environment: as a Disability Confident Committed employer we are dedicated to creating a fair, inclusive workplace for all. We offer a Guaranteed Interview Scheme for candidates with disabilities who meet the minimum criteria for the role.
Greggs Duty Manager employer: A.F. Blakemore & Son Ltd
Contact Detail:
A.F. Blakemore & Son Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Greggs Duty Manager
✨Tip Number 1
Familiarise yourself with Greggs' values and customer service standards. Understanding their approach to customer experience will help you demonstrate your alignment with their expectations during any discussions.
✨Tip Number 2
Highlight your leadership skills by preparing examples of how you've successfully managed teams in the past. Be ready to discuss specific situations where you motivated colleagues or improved team performance.
✨Tip Number 3
Research the local community around Phoenix Park and think about how you can engage with it as a Duty Manager. Showing initiative in community involvement can set you apart from other candidates.
✨Tip Number 4
Be prepared to discuss your experience with food safety and operational management. Having concrete examples of how you've maintained high standards in previous roles will be crucial in demonstrating your suitability for this position.
We think you need these skills to ace Greggs Duty Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Duty Manager position at Greggs. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in management or supervisory roles within food retail. Use bullet points for clarity and focus on achievements that demonstrate your ability to lead and motivate a team.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully managed teams or improved customer service in previous positions, and explain why you want to work for Greggs.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a managerial role.
How to prepare for a job interview at A.F. Blakemore & Son Ltd
✨Know Your Greggs
Familiarise yourself with Greggs' menu and values. Understanding their commitment to quality and customer service will help you demonstrate your alignment with the company's ethos during the interview.
✨Showcase Leadership Skills
As a Duty Manager, you'll be leading a team. Prepare examples of how you've successfully managed or motivated a team in the past, highlighting your coaching and performance management abilities.
✨Emphasise Customer Service
Greggs prides itself on exceptional customer service. Be ready to discuss how you've handled customer interactions and resolved issues, showcasing your commitment to creating a positive experience for customers.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Think about situations where you've had to make quick decisions or manage conflicts, and be prepared to share those experiences.
