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- Tasks: Lead and motivate a team while ensuring excellent customer service in a busy retail environment.
- Company: Join a dynamic company with over 260 SPAR stores and a commitment to exceptional customer experiences.
- Benefits: Enjoy £13.25 p/h, bonuses, flexible hours, staff discounts, and comprehensive training opportunities.
- Why this job: Be part of a supportive team making a real impact in the local community through outstanding service.
- Qualifications: Previous management experience in food retail or fast-paced operations is essential.
- Other info: We promote an inclusive workplace and offer guaranteed interviews for candidates with disabilities.
SPAR Caernarfon, North Wales. £13.25 p/h, plus bonus opportunity. Min 32 Hours P/W - possibly more hours when the store needs. Various shifts available including evenings & weekends.
Are you a dynamic and experienced Leader/Supervisor ready to help at our award-winning Caernarfon SPAR store in North Wales? We are currently seeking a talented Duty Manager to help drive success and growth in this pivotal role.
Company Overview: We are a dynamic and innovative retail, wholesale and foodservice business, committed to delivering exceptional customer experiences and staying at the forefront of industry trends. A company that now owns 260 SPAR convenience stores and employs more than 7,000 people, with a turnover of £1.3 billion.
Reporting to the Store Manager, the Duty Manager will be helping to drive growth within the company owned Caernarfon SPAR store. As a member of the 'Duty Manager' team effective through all operational hours of the store, you will be responsible for supporting the Store Manager in leading and motivating a team of colleagues. You will be a member of the Store Manager's leadership team ensuring excellent customer service, contributing to achieving store sales and profitability through 'Brilliant Basics, Moments of Wow, Food For Later, Food For Now'.
Key Responsibilities:- Supporting the Store Manager to ensure a safe, legal and high performing store, whilst taking overall responsibility for the entire store during Duty Manager shifts.
- Assisting the Store Manager to deliver all store operations, objectives and KPI's.
- Managing, coaching and supporting colleagues, assisting in developing a motivated and empowered team through a positive, engaging management style.
- Carrying out performance management/absence management as appropriate.
- Responsible for occasional opening/closing of the store, colleague safety and stock/cash security/accountability as appropriate during shifts.
- Carrying out cash reconciliations, voids and refunds and other 'management' tasks for till colleagues.
- Being a role model and leading the team to work together to provide an exceptional customer experience, setting us apart from our competitors.
- Working with colleagues to promote the store by identifying and actioning opportunities to engage with and support the local community.
- Adhering to all company policies and procedures and processes.
- Previous management or supervisor experience within a food retail or similar fast-paced operation.
- Committed to achieving and sustaining exceptional customer service standards.
- Able to plan, organise and prioritise effectively.
- Ability to communicate and influence at all levels.
- Able to take appropriate action and make decisions.
- Committed to promoting collaborative working.
- Enthusiastic and flexible with a positive attitude.
- Committed to developing own skills and apply learning to improve own performance.
- £13.25 p/h plus an opportunity to earn a bonus.
- Holiday, Maternity and Paternity leave and pay in excess of statutory entitlements.
- Cycle to work scheme.
- Develop your skills and capability in a highly supportive and multi-diverse culture.
- Outstanding Training & Development opportunities.
- Gain hands-on experience in a high volume, fast paced environment.
- Enhanced Maternity & Paternity pay packages.
- Flexible working hours opportunity.
- Excellent additional benefits package including: Early access to your pay through 'EarlyPay'.
- 24/7 access to your payslips via HR/Payroll portal.
- 12.5% Staff discount on fresh items & 10% Staff Discount on ambient products in our SPAR stores (ex. Alcohol & Cigarettes).
- Wellbeing support - access to emotional support, counselling, legal and financial advice.
- Company Pension Scheme.
- Company Life Insurance worth 1 x Annual Salary and 6 x Annual Salary with Company Pension Scheme.
- NEST pension scheme.
- Extra Holiday - Purchase Scheme.
- Long Service Awards.
If you are a results-driven and community-oriented individual with a passion for retail, we invite you to apply for the position of SPAR Caernarfon Duty Manager. Join us in making a difference in the Local community through exceptional service and a commitment to excellence.
Inclusive environment: as a Disability Confident Committed employer we are dedicated to creating a fair, inclusive workplace for all. We offer a Guaranteed Interview Scheme for candidates with disabilities who meet the minimum criteria for the role.
Duty Manager employer: A.F. Blakemore & Son Ltd
Contact Detail:
A.F. Blakemore & Son Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Familiarise yourself with the SPAR brand and its values. Understanding what makes SPAR unique will help you align your approach to customer service and team management with their expectations.
✨Tip Number 2
Highlight your leadership experience in fast-paced environments during your interactions. Be ready to share specific examples of how you've motivated teams and improved customer experiences in previous roles.
✨Tip Number 3
Network with current or former employees of SPAR if possible. They can provide insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 4
Prepare to discuss how you would engage with the local community. SPAR values community involvement, so think of ideas that could enhance the store's presence and support in Caernarfon.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Tailor Your CV: Make sure to customise your CV to highlight relevant management or supervisory experience in food retail or similar fast-paced environments. Emphasise your ability to lead teams and deliver exceptional customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and your commitment to community engagement. Mention specific examples of how you've successfully motivated teams or improved customer experiences in previous roles.
Highlight Key Skills: In your application, clearly outline your skills related to planning, organisation, and communication. Provide examples of how you've made decisions and taken action in past positions to demonstrate your suitability for the Duty Manager role.
Show Enthusiasm: Convey your enthusiasm for the position and the company in your application. Mention why you are drawn to the SPAR brand and how you can contribute to their mission of delivering exceptional customer experiences.
How to prepare for a job interview at A.F. Blakemore & Son Ltd
✨Show Your Leadership Skills
As a Duty Manager, you'll be leading a team. Be prepared to discuss your previous management experiences and how you've motivated and developed your team in the past. Share specific examples that highlight your leadership style.
✨Understand the Company Culture
Research SPAR and its values before the interview. Understanding their commitment to exceptional customer service and community engagement will help you align your answers with what they are looking for in a candidate.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think of scenarios where you had to handle difficult situations or make quick decisions, especially in a retail environment.
✨Demonstrate Your Customer Service Commitment
Since the role focuses on delivering exceptional customer experiences, be ready to discuss how you would ensure high standards of service. Share examples of how you've gone above and beyond for customers in previous roles.
