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- Tasks: Lead and motivate a team while ensuring excellent customer service and store operations.
- Company: Join a dynamic retail business with over 260 SPAR stores and a commitment to innovation.
- Benefits: Enjoy £13.25 p/h, bonuses, flexible hours, and a range of employee perks.
- Why this job: Be part of a supportive culture that values community impact and personal development.
- Qualifications: Previous management experience in retail and a passion for customer service are essential.
- Other info: We promote inclusivity and offer guaranteed interviews for candidates with disabilities.
Duty Manager SPAR, Brunswick Road, Buckley, North Wales. £13.25 p/h, plus bonus opportunity. Min 24 Hours P/W - possibly more hours when the store needs. Various shifts available.
Are you a dynamic and experienced Leader/Supervisor ready to help at our award-winning Brunswick Road SPAR store in Buckley, North Wales? We are currently seeking a talented Duty Manager to help drive success and growth in this pivotal role.
Company Overview: We are a dynamic and innovative retail, wholesale and foodservice business, committed to delivering exceptional customer experiences and staying at the forefront of industry trends. A company that now owns 260 SPAR convenience stores and employs more than 7,000 people, with a turnover of £1.3 billion.
Reporting to the Store Manager, the Duty Manager will be helping to drive growth within the company owned Brunswick Road SPAR store. As a member of the 'Duty Manager' team effective through all operational hours of the store, you will be responsible for supporting the Store Manager in leading and motivating a team of colleagues. You will be a member of the Store Manager's leadership team ensuring excellent customer service, contributing to achieving store sales and profitability through 'Brilliant Basics, Moments of Wow, Food For Later, Food For Now'.
Key Responsibilities:
- Supporting the Store Manager to ensure a safe, legal and high performing store, whilst taking overall responsibility for the entire store during Duty Manager shifts.
- Assisting the Store Manager to deliver all store operations, objectives and KPI's.
- Managing, coaching and supporting colleagues, assisting in developing a motivated and empowered team through a positive, engaging management style.
- Carrying out performance management/absence management as appropriate.
- Responsible for occasional opening/closing of the store, colleague safety and stock/cash security/accountability as appropriate during shifts.
- Carrying out cash reconciliations, voids and refunds and other 'management' tasks for till colleagues.
- Being a role model and leading the team to work together to provide an exceptional customer experience, setting us apart from our competitors.
- Working with colleagues to promote the store by identifying and actioning opportunities to engage with and support the local community.
- Adhering to all company policies and procedures and processes.
Duty Manager Skills Required:
- Previous management or supervisor experience within a food retail or similar fast-paced operation.
- Committed to achieving and sustaining exceptional customer service standards.
- Able to plan, organise and prioritise effectively.
- Ability to communicate and influence at all levels.
- Able to take appropriate action and make decisions.
- Committed to promoting collaborative working.
- Enthusiastic and flexible with a positive attitude.
- Committed to developing own skills and apply learning to improve own performance.
What’s in it for you?
- £13.25 p/h plus bonus opportunity.
- Holiday, Maternity and Paternity leave and pay in excess of statutory entitlements.
- Cycle to work scheme.
- Develop your skills and capability in a highly supportive and multi-diverse culture.
- Outstanding Training & Development opportunities.
- Gain hands-on experience in a high volume, fast paced environment.
- Enhanced Maternity & Paternity pay packages.
- Flexible working hours opportunity.
- Excellent additional benefits package including: Early access to your pay through 'EarlyPay'.
- 24/7 access to your payslips via HR/Payroll portal.
- 12.5% Staff discount on fresh items & 10% Staff Discount on ambient products in our SPAR stores (ex. Alcohol & Cigarettes).
- Wellbeing support - access to emotional support, counselling, legal and financial advice.
- Company Pension Scheme.
- Company Life Insurance worth 1 x Annual Salary and 6 x Annual Salary with Company Pension Scheme.
- NEST pension scheme.
- Extra Holiday - Purchase Scheme.
- Long Service Awards.
If you are a results-driven and community-oriented individual with a passion for retail, we invite you to apply for the position of SPAR Brunswick Road Duty Manager. Join us in making a difference in the Local community through exceptional service and a commitment to excellence.
Inclusive environment: as a Disability Confident Committed employer we are dedicated to creating a fair, inclusive workplace for all. We offer a Guaranteed Interview Scheme for candidates with disabilities who meet the minimum criteria for the role.
Duty Manager employer: A.F. Blakemore & Son Ltd
Contact Detail:
A.F. Blakemore & Son Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Familiarise yourself with the SPAR brand and its values. Understanding their commitment to exceptional customer service and community engagement will help you align your approach during interviews and discussions.
✨Tip Number 2
Highlight your previous management or supervisory experience in food retail or similar environments. Be ready to share specific examples of how you've successfully led teams and improved customer experiences.
✨Tip Number 3
Prepare to discuss your ability to handle operational challenges, such as cash reconciliations and performance management. Demonstrating your problem-solving skills will show that you're ready for the responsibilities of a Duty Manager.
✨Tip Number 4
Engage with the local community before your interview. Being able to talk about how you can promote the store and support local initiatives will set you apart as a candidate who truly understands the role's impact.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant management or supervisory experience in food retail or similar fast-paced environments. Use specific examples that demonstrate your ability to lead and motivate a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and your commitment to exceptional customer service. Mention how your skills align with the key responsibilities of the Duty Manager role and how you can contribute to the store's success.
Highlight Key Skills: In your application, emphasise your ability to communicate effectively, plan and organise tasks, and make decisions under pressure. These are crucial skills for the Duty Manager position.
Showcase Community Engagement: Mention any previous experience you have in engaging with local communities or promoting store initiatives. This aligns with the company's focus on community support and can set you apart from other candidates.
How to prepare for a job interview at A.F. Blakemore & Son Ltd
✨Show Your Leadership Skills
As a Duty Manager, you'll be leading a team. Be prepared to discuss your previous management experiences and how you've motivated and developed your team in the past. Use specific examples to illustrate your leadership style.
✨Understand the Company Culture
Research the SPAR brand and its values. Familiarise yourself with their commitment to customer service and community engagement. This will help you align your answers with what they are looking for in a candidate.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think of scenarios where you had to handle difficult situations or make quick decisions, especially in a retail environment.
✨Demonstrate Your Customer Service Commitment
Customer service is key in this role. Be ready to share examples of how you've gone above and beyond to ensure customer satisfaction. Highlight any initiatives you've taken to improve customer experiences in your previous roles.
