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- Tasks: Lead and motivate a team while ensuring excellent customer service.
- Company: Join a dynamic retail business with over 245 SPAR stores and 5,000 employees.
- Benefits: Enjoy flexible hours, staff discounts, and comprehensive training opportunities.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Previous management experience in retail or fast-paced environments is essential.
- Other info: We promote an inclusive workplace and offer guaranteed interviews for candidates with disabilities.
Are you a dynamic and experienced Leader/Supervisor ready to help at our award-winning Phoenix Park SPAR store? We are currently seeking a talented Duty Manager to help drive success and growth in this pivotal role.
Company Overview: We are a dynamic and innovative retail, wholesale and foodservice business, committed to delivering exceptional customer experiences and staying at the forefront of industry trends. A company that now owns 245 SPAR convenience stores and employs more than 5,000 people, with a turnover of £1.3 billion.
Reporting to the Store Manager, the Duty Manager will be helping to drive growth within the company owned Phoenix Park SPAR Store. As a member of the 'Duty Manager' team effective through all operational hours of the store, you will be responsible for supporting the Store Manager in leading and motivating a team of colleagues. You will be a member of the Store Manager's leadership team ensuring excellent customer service, contributing to achieving store sales and profitability through 'Brilliant Basics, Moments of Wow, Food For Later, Food For Now'.
Key Responsibilities:- Supporting the Store Manager to ensure a safe, legal and high performing store, whilst taking overall responsibility for the entire store during Duty Manager shifts.
- Assisting the Store Manager to deliver all store operations, objectives and KPI's.
- Managing, coaching and supporting colleagues, assisting in developing a motivated and empowered team through a positive, engaging management style.
- Carrying out performance management/absence management as appropriate.
- Responsible for occasional opening/closing of the store, colleague safety and stock/cash security/accountability as appropriate during shifts.
- Carrying out cash reconciliations, voids and refunds and other 'management' tasks for till colleagues.
- Being a role model and leading the team to work together to provide an exceptional customer experience, setting us apart from our competitors.
- Working with colleagues to promote the store by identifying and actioning opportunities to engage with and support the local community of Phoenix Park.
- Adhering to all company policies and procedures and processes.
- Previous management or supervisor experience within a food retail or similar fast-paced operation.
- Committed to achieving and sustaining exceptional customer service standards.
- Able to plan, organise and prioritise effectively.
- Ability to communicate and influence at all levels.
- Able to take appropriate action and make decisions.
- Committed to promoting collaborative working.
- Enthusiastic and flexible with a positive attitude.
- Committed to developing own skills and apply learning to improve own performance.
- Holiday, Maternity and Paternity leave and pay in excess of statutory entitlements.
- Cycle to work scheme.
- Develop your skills and capability in a highly supportive and multi-diverse culture.
- Outstanding Training & Development opportunities.
- Gain hands-on experience in a high volume, fast paced environment.
- Enhanced Maternity & Paternity pay packages.
- Flexible working hours opportunity.
- Excellent additional benefits package including: Early access to your pay through 'EarlyPay'.
- 24/7 access to your payslips via HR/Payroll portal.
- 12.5% Staff discount on fresh items & 10% Staff Discount on ambient products in our SPAR stores (ex. Alcohol & Cigarettes).
- Wellbeing support - access to emotional support, counselling, legal and financial advice.
- Company Pension Scheme.
- Company Life Insurance worth 1 x Annual Salary and 6 x Annual Salary with Company Pension Scheme.
- NEST pension scheme.
- Extra Holiday - Purchase Scheme.
- Long Service Awards.
If you are a results-driven and community-oriented individual with a passion for retail, we invite you to apply for the position of SPAR Duty Manager. Join us in making a difference in the Local community through exceptional service and a commitment to excellence.
Inclusive environment: as a Disability Confident Committed employer we are dedicated to creating a fair, inclusive workplace for all. We offer a Guaranteed Interview Scheme for candidates with disabilities who meet the minimum criteria for the role.
Duty Manager (18+) employer: A.F. Blakemore & Son Ltd
Contact Detail:
A.F. Blakemore & Son Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager (18+)
✨Tip Number 1
Familiarise yourself with the SPAR brand and its values. Understanding what makes SPAR unique will help you align your approach to customer service and team management with their expectations.
✨Tip Number 2
Highlight your leadership experience in fast-paced environments during any informal conversations or networking opportunities. This will demonstrate your capability to manage a team effectively under pressure.
✨Tip Number 3
Engage with current employees or former Duty Managers at SPAR to gain insights into the role. Their experiences can provide valuable information that you can use to tailor your approach when discussing your fit for the position.
✨Tip Number 4
Prepare to discuss specific examples of how you've driven sales or improved customer satisfaction in previous roles. Being able to share measurable outcomes will set you apart as a results-driven candidate.
We think you need these skills to ace Duty Manager (18+)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant management or supervisory experience in food retail or similar fast-paced environments. Use specific examples that demonstrate your ability to lead and motivate a team.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for retail and your commitment to exceptional customer service. Mention how your skills align with the key responsibilities of the Duty Manager role at SPAR.
Highlight Relevant Skills: In your application, emphasise skills such as planning, organisation, communication, and decision-making. Provide examples of how you've successfully used these skills in previous roles.
Showcase Community Engagement: Since the role involves promoting the store within the local community, include any past experiences where you engaged with the community or contributed to local initiatives. This will demonstrate your alignment with the company's values.
How to prepare for a job interview at A.F. Blakemore & Son Ltd
✨Show Your Leadership Skills
As a Duty Manager, you'll be expected to lead and motivate a team. Be prepared to share examples of how you've successfully managed teams in the past, highlighting your coaching and support strategies.
✨Demonstrate Customer Service Excellence
This role is all about providing exceptional customer experiences. Think of specific instances where you went above and beyond for customers, and be ready to discuss how you would implement similar standards at SPAR.
✨Understand Store Operations
Familiarise yourself with retail operations, especially in a fast-paced environment. Be ready to discuss how you would handle cash reconciliations, stock security, and performance management during your shifts.
✨Emphasise Community Engagement
SPAR values community involvement. Prepare to talk about how you can identify opportunities to engage with the local community and promote the store, showcasing your commitment to making a positive impact.
