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- Tasks: Lead and motivate a team while ensuring excellent customer service.
- Company: Join a dynamic retail business with over 245 SPAR stores and a £1.3 billion turnover.
- Benefits: Enjoy flexible hours, generous discounts, and comprehensive wellbeing support.
- Why this job: Be part of a community-focused team making a real impact through exceptional service.
- Qualifications: Previous management experience in food retail is essential; strong communication skills are a must.
- Other info: We promote an inclusive workplace and offer guaranteed interviews for candidates with disabilities.
Duty Manager New Road, Cardiff SPAR store.
£13.25 p/h, plus bonus opportunity
up to 35 Hours P/W.
Various shifts between 7am – 11pm
Company Overview:
We are a dynamic and innovative retail, wholesale and foodservice business, committed to delivering exceptional customer experiences and staying at the forefront of industry trends. A company that now owns 245 SPAR convenience stores and employs more than 5,000 people, with a turnover of £1.3 billion.
Reporting to the Store Manager the Duty Manager will be helping to drive growth within the company owned New Road, CardiffSPAR store. As a member of the \’Duty Manager\’ team effective through all operational hours of the store, you will be responsible for supporting the Store Manager in leading and motivating a team of colleagues. You will be a member of the Store Manager\’s leadership team ensuring excellent customer service, contributing to achieving store sales and profitability through \’Brilliant Basics, Moments of Wow, Food For Later, Food For Now\’.
Key Responsibilities:
- Supporting the Store Manager to ensure a safe, legal and high performing store, whilst taking overall responsibility for the entire store during Duty Manager shifts
- Assisting the Store Manager to deliver all store operations, objectives and KPI\’s
- Managing, coaching and supporting colleagues, assisting in developing a motivated and empowered team through a positive, engaging management style
- Carrying out performance management/absence management as appropriate
- Responsible for occasional opening/closing of the store, colleague safety and stock/cash security/accountability as appropriate during shifts
- Carrying out cash reconciliations, voids and refunds and other \’management\’ tasks for till colleagues
- Being a role model and leading the team to work together to provide an exceptional customer experience, setting us apart from our competitors
- Working with colleagues to promote the store by identifying and actioning opportunities to engage with and support the local community of Gwersyllt.
- Adhering to all company policies and procedures and processes
Duty Manager Skills Required:
- Previous management or supervisor experience within a food retail or similar fast-paced operation
- Committed to achieving and sustaining exceptional customer service standards
- Able to plan, organise and prioritise effectively
- Ability to communicate and influence at all levels
- Able to take appropriate action and make decisions
- Committed to promoting collaborative working
- Enthusiastic and flexible with a positive attitude
- Committed to developing own skills and apply learning to improve own performance
What\’s in it for you?
- Holiday, Maternity and Paternity leave and pay in excess of statutory entitlements
- Cycle to work scheme
- Develop your skills and capability in a highly supportive and multi-diverse culture
- Outstanding Training & Development opportunities
- Gain hands-on experience in a high volume, fast paced environment
- Enhanced Maternity & Paternity pay packages
- Flexible working hours opportunity
- Excellent additional benefits package including:
- Early access to your pay through \’EarlyPay\’
- 24/7 access to your payslips via HR/Payroll portal
- 12.5% Staff discount on fresh items & 10% Staff Discount on ambient products in our SPAR stores (ex. Alcohol & Cigarettes)
- Wellbeing support – access to emotional support, counselling, legal and financial advice
- Company Pension Scheme
- Company Life Insurance worth 1 x Annual Salary and 6 x Annual Salary with Company Pension Scheme
- NEST pension scheme
- Extra Holiday – Purchase Scheme
- Long Service Awards
If you are a results-driven and community-oriented individual with a passion for retail, we invite you to apply for the position of SPAR New Road, Cardiff Duty Manager. Join us in making a difference in the Local community through exceptional service and a commitment to excellence.
Inclusive environment: as a Disability Confident Committed employer we are dedicated to creating a fair, inclusive workplace for all. We offer a Guaranteed Interview Scheme for candidates with disabilities who meet the minimum criteria for the role.
Duty Manager employer: A.F. Blakemore & Son Ltd
Contact Detail:
A.F. Blakemore & Son Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Familiarise yourself with the SPAR brand and its values. Understanding what sets SPAR apart in the retail industry will help you align your approach during interviews and demonstrate your commitment to their customer service standards.
✨Tip Number 2
Highlight your previous management experience in fast-paced environments. Be ready to share specific examples of how you've successfully led teams, managed operations, and improved customer experiences in similar roles.
✨Tip Number 3
Prepare to discuss your approach to team motivation and development. Think about strategies you've used to empower colleagues and create a positive work environment, as this is crucial for the Duty Manager role.
✨Tip Number 4
Show your enthusiasm for community engagement. Be ready to talk about how you can contribute to local initiatives and promote the store within the community, as this aligns with the company's commitment to exceptional service.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant management or supervisory experience in food retail or similar fast-paced environments. Emphasise your ability to lead a team and deliver exceptional customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and community engagement. Mention specific examples of how you've motivated teams or improved customer experiences in previous roles.
Highlight Key Skills: In your application, clearly outline your skills in planning, organisation, and communication. Provide examples of how you've made decisions and taken action in past positions to demonstrate your suitability for the Duty Manager role.
Show Enthusiasm for the Role: Convey your enthusiasm for the position and the company in your application. Discuss why you want to work at SPAR New Road, Cardiff, and how you can contribute to their commitment to exceptional customer service and community support.
How to prepare for a job interview at A.F. Blakemore & Son Ltd
✨Show Your Leadership Skills
As a Duty Manager, you'll be leading a team. Be prepared to discuss your previous management experiences and how you've motivated and developed your team in the past. Share specific examples that highlight your leadership style.
✨Understand the Company Culture
Research the company and its values before the interview. Understanding their commitment to exceptional customer service and community engagement will help you align your answers with their expectations and demonstrate your enthusiasm for the role.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think of scenarios where you had to manage conflicts, ensure safety, or improve customer service, and be ready to explain your thought process and outcomes.
✨Highlight Your Flexibility
The role involves various shifts and responsibilities. Emphasise your ability to adapt to changing situations and your willingness to take on different tasks as needed. This shows that you're a team player who can handle the fast-paced retail environment.
