Duty Manager in Dudley

Are you a dynamic and experienced Leader/Supervisor ready to help at our award‑winning Gornal Wood SPAR store? We are currently seeking a talented Duty Manager to help drive success and growth in this pivotal role.

Company Overview: We are a dynamic and innovative retail, wholesale and foodservice business, committed to delivering exceptional customer experiences and staying at the forefront of industry trends. A company that now owns 243 SPAR convenience stores and employs more than 5,000 people, with a turnover of £1.3 billion.

Reporting to the Store Manager, the Duty Manager will be helping to drive growth within the company owned Gornal Wood SPAR store. As a member of the 'Duty Manager' team during all operational hours, you will support the Store Manager in leading and motivating a team of colleagues and ensuring excellent customer service. You will contribute to achieving store sales and profitability through the store's core initiatives.

• Support the Store Manager to ensure a safe, legal and high performing store, while taking overall responsibility for the entire store during Duty Manager shifts.
• Assist the Store Manager to deliver all store operations, objectives and KPIs.
• Manage, coach and support colleagues, helping to develop a motivated and empowered team through a positive, engaging management style.
• Carry out performance management/absence management as appropriate.
• Be responsible for occasional opening/closing of the store, colleague safety and stock/cash security and accountability during shifts.
• Carry out cash reconciliations, voids and refunds and other management tasks for till colleagues.
• Be a role model and lead the team to work together to provide an exceptional customer experience, setting us apart from our competitors.
• Work with colleagues to promote the store by identifying and actioning opportunities to engage with and support the local community of Gornal Wood.
• Adhere to all company policies and procedures and processes.

• Previous management or supervisory experience within a food retail or similar fast‑paced operation.
• Committed to achieving and sustaining exceptional customer service standards.
• Able to plan, organise and prioritise effectively.
• Ability to communicate and influence at all levels.
• Able to take appropriate action and make decisions.
• Committed to promoting collaborative working.
• Enthusiastic and flexible with a positive attitude.
• Committed to developing own skills and applying learning to improve performance.

• Holiday, Maternity and Paternity leave and pay in excess of statutory entitlements.
• Cycle to work scheme.
• Develop your skills and capability in a highly supportive and multi‑diverse culture.
• Outstanding training & development opportunities.
• Hands‑on experience in a high volume, fast‑paced environment.
• Enhanced Maternity & Paternity pay packages.
• Flexible working hours opportunity.
• Excellent additional benefits package including: Early access to your pay through 'EarlyPay'.
• 24/7 access to your payslips via HR/Payroll portal.
• 12.5 % staff discount on fresh items & 10 % staff discount on ambient products in our SPAR stores (excluding alcohol & cigarettes).
• Wellbeing support - access to emotional support, counselling, legal and financial advice.
• Company pension scheme.
• Company life insurance worth 1 x annual salary and 6 x annual salary with company pension scheme.
• NEST pension scheme.
• Extra holiday – purchase scheme.
• Long service awards.

If you are a results‑driven and community‑oriented individual with a passion for retail, we invite you to apply for the position of SPAR Gornal Wood Duty Manager. Join us in making a difference in the local community through exceptional service and a commitment to excellence.

Inclusive Environment: As a Disability Confident Committed employer we are dedicated to creating a fair, inclusive workplace for all. We offer a Guaranteed Interview Scheme for candidates with disabilities who meet the minimum criteria for the role.