At a Glance
- Tasks: Support the team and create a positive customer experience at SPAR Ingoldmells.
- Company: Join a friendly and dynamic SPAR team focused on customer satisfaction.
- Benefits: Enjoy holiday pay, maternity/paternity leave, and generous staff discounts.
- Other info: Flexible hours with opportunities for growth in a supportive culture.
- Why this job: Gain hands-on experience in a fast-paced environment while making customers smile.
- Qualifications: Previous retail experience is a plus, but enthusiasm and teamwork are key!
The predicted salary is between 10 - 12 £ per hour.
We have an exciting opportunity for a SPAR Customer Team Member. As a Customer Team Member at SPAR Ingoldmells, you will play a vital role in supporting our store management team and creating a positive customer experience. You will assist in maximising sales and profit by carrying out allocated tasks in order to contribute to the continuous improvement of the store, ensuring great customer service through ‘Brilliant Basics, Moments of Wow, Food for later and Food for now!’
Key Tasks/Responsibilities:
- Customer Service: Greeting customers in a friendly and welcoming manner. Answering customer inquiries about products and services and assisting customers in finding the items they need. Processing customer purchases efficiently and accurately through the tills, maintaining a positive and friendly service. Upselling selected products to customers and highlighting multi‑buy offers, to ensure maximum sales at our Ingoldmells SPAR store.
- Store Operations: Working stock; checking deliveries, stocking shelves, maintaining a clean and organised sales floor, rotating stock to ensure freshness and timely expiration dates. Completing additional assigned tasks, such as date checking, stock and gap checking, price changes, promotional displays and other tasks as required from time to time. Adhering to all company policies and procedures and processes.
Key Skills/Knowledge:
- Previous experience in a similar role and/or industry is preferred.
- Reliably follows instructions and procedures with excellent attention to detail.
- Some understanding of legislative responsibilities of a retail environment and the skills to assist with adherence.
- Ability to contribute ideas for delivering exceptional customer service and driving the business forward.
- Experience of using a ‘Challenge 25’ policy desirable.
- Keen and enthusiastic approach to working both in a team and independently.
- Previous cash handling experience is preferred but not essential.
What's in it for you?
Excellent benefits package including: Holiday, Maternity and Paternity leave and pay in excess of statutory entitlements. Develop your skills and capability in a highly supportive and multi‑diverse culture. Gain hands‑on experience in a high volume, fast‑paced convenience store. Generous staff discount in all our SPAR stores (excl. Alcohol).
Customer Team Member employer: A.F. Blakemore & Son Ltd
At SPAR Ingoldmells, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that values every team member's contribution. With flexible working hours, a generous benefits package, and opportunities for personal and professional growth, you will thrive in a dynamic environment where your efforts directly enhance customer experiences. Join us to be part of a team that celebrates success and fosters a sense of community in the heart of Ingoldmells.
Contact Details:
A.F. Blakemore & Son Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Team Member
✨Tip Number 1
Get to know the store! Before your interview, pop into SPAR Ingoldmells and observe how things run. This will help you understand the vibe and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to assist customers or handle inquiries. Role-playing with a friend can help you feel more confident when it comes to the real deal.
✨Tip Number 3
Be ready to showcase your enthusiasm! During the interview, let your passion for providing excellent customer service shine through. Share examples of how you've gone above and beyond for customers in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Customer Team Member
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be friendly and approachable in your tone. Remember, we’re all about creating a positive customer experience!
Tailor Your Application:Make sure to tailor your application to the Customer Team Member role. Highlight any relevant experience you have, especially in customer service or retail. We love seeing how your skills can contribute to our store's success!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points if it helps to organise your thoughts. We appreciate straightforwardness, and it makes it easier for us to see why you’d be a great fit for the team!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate – just a few clicks and you’re done!
How to prepare for a job interview at A.F. Blakemore & Son Ltd
✨Know Your Customer Service Basics
Make sure you brush up on the key principles of great customer service. Think about how you would greet customers, handle inquiries, and process purchases. Be ready to share examples from your past experiences that highlight your ability to create a positive customer experience.
✨Showcase Your Team Spirit
As a Customer Team Member, teamwork is essential. Prepare to discuss how you've worked effectively in a team before. Think of specific instances where you contributed ideas or helped a colleague, as this will show your enthusiasm for working collaboratively.
✨Demonstrate Attention to Detail
Retail requires a keen eye for detail, especially when it comes to stock management and adhering to policies. Be prepared to talk about how you ensure accuracy in your work, whether it's checking deliveries or maintaining a clean sales floor. This will show that you understand the importance of these tasks.
✨Be Ready to Upsell
Upselling is a key part of maximising sales. Think of ways you can highlight products or promotions to customers. During the interview, you might be asked how you would approach upselling, so come armed with some creative ideas that align with the store's offerings.
