At a Glance
- Tasks: Support store management and create a positive customer experience at SPAR.
- Company: Join the friendly team at SPAR Ross-On-Wye, where community matters.
- Benefits: Enjoy generous discounts, flexible pay access, and wellbeing support.
- Other info: Inclusive workplace with opportunities for growth and development.
- Why this job: Make a difference in customer service while gaining valuable retail experience.
- Qualifications: Previous retail experience is a plus, but enthusiasm and teamwork are key.
The predicted salary is between 24000 - 24000 £ per year.
We have an exciting opportunity for a SPAR Customer Team Member. As a Customer Team Member at SPAR Ross‑On‑Wye, you will play a vital role in supporting our store management team and creating a positive customer experience. You will assist in maximising sales and profit by carrying out allocated tasks in order to contribute to the continuous improvement of the store, ensuring great customer service, through ‘Brilliant Basics, Moments of Wow, Food for later and Food for now!’
Key Tasks / Responsibilities
- Customer Service: Greeting customers in a friendly and welcoming manner. Answering customer inquiries about products and services and assisting customers in finding the items they need. Processing customer purchases efficiently and accurately through the tills, maintaining a positive and friendly service. Upselling selected products to customers and highlighting multi‑buy offers, to ensure maximum sales at our Ross‑On‑Wye SPAR store.
- Store Operations: Working stock; checking deliveries, stocking shelves, maintaining a clean and organised sales floor, rotating stock to ensure freshness and timely expiration dates. Completing additional assigned tasks, such as date checking, stock and gap checking, price changes, promotional displays and other tasks as required from time to time. Adhering to all company policies and procedures and processes.
Key Skills / Knowledge
- Previous experience in a similar role and/or industry is preferred.
- Reliably follows instructions and procedures with excellent attention to detail.
- Some understanding of legislative responsibilities of a retail environment and the skills to assist with adherence.
- Ability to contribute ideas for delivering exceptional customer service and driving the business forward.
- Experience of using a ‘Challenge 25’ policy desirable.
- Keen and enthusiastic approach to working both in a team and independently.
- Previous cash handling experience is preferred but not essential.
What’s in it for you?
- Holiday, Maternity and Paternity leave and pay in excess of statutory entitlements.
- Develop your skills and capability in a highly supportive and multi‑diverse culture.
- Gain hands‑on experience in a high volume, fast‑paced convenience store.
- Generous staff discount in all our SPAR stores (excl. Alcohol & Cigarettes).
- Proactive promotion of internal candidates.
- Free Tea & Coffee.
- Early access to your pay through ‘EarlyPay’.
- 24/7 access to your payslips and Rotas via HR/Payroll portal.
- Wellbeing support – access to emotional support, counselling, legal and financial advice.
- Company Pension Scheme.
- Company Life Insurance worth 1 x Annual Salary and 6 x Annual Salary with Company Pension Scheme.
- Cycle to work – Bicycle purchase scheme.
- Long Service Awards.
- Staff Discount, Staff Lottery, Company Pension Scheme, Savings Scheme, Long Service Awards, Cycle to Work Scheme, Staff Social Fund, Life Cover, Health Cash Plan, Employee Volunteering opportunities.
Inclusive environment
As a Disability Confident Committed employer we are dedicated to creating a fair, inclusive workplace for all. We offer a Guaranteed Interview Scheme for candidates with disabilities who meet the minimum criteria for the role.
Contract Type Permanent
Hours and Pay 18 hours per week. Pay up to £12.25 p/hr (depending on age)
Customer Team Member employer: A.F. Blakemore & Son Ltd
At A.F. Blakemore & Son Ltd, we pride ourselves on being a dynamic and inclusive employer that values the growth and development of our team members. With a strong commitment to community engagement and a supportive work culture, we offer competitive benefits, including enhanced maternity and paternity pay, flexible working hours, and a generous staff discount. Join us in our award-winning Newtown store, where you can make a meaningful impact while enjoying a fulfilling career in retail.
Contact Details:
A.F. Blakemore & Son Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Team Member
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on SPAR and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Think about how you would greet customers or handle inquiries. Role-playing with a friend can help you feel more confident and ready to impress during the interview.
✨Tip Number 3
Be prepared to share your ideas! SPAR values contributions that drive exceptional customer service. Come up with a few suggestions on how you could enhance the shopping experience and be ready to discuss them.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and keen to join the team at SPAR Ross-On-Wye!
We think you need these skills to ace Customer Team Member
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a bit of flair while keeping it professional. Remember, we’re looking for someone who can create a positive customer experience!
Tailor Your Application:Make sure to tailor your application to the Customer Team Member role. Highlight any relevant experience you have in customer service or retail, and mention how you can contribute to our store's success. We love seeing how you connect your skills to what we do!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points if needed to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your experience and skills!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate, so go ahead and give it a shot!
How to prepare for a job interview at A.F. Blakemore & Son Ltd
✨Know Your Customer Service Basics
As a Customer Team Member, you'll be the face of the store. Brush up on your customer service skills and think about how you can create those 'Brilliant Basics' and 'Moments of Wow'. Prepare examples from your past experiences where you’ve gone above and beyond for customers.
✨Familiarise Yourself with the Store
Before your interview, take a trip to the SPAR store if you can. Get a feel for the layout, the products they offer, and any promotions currently running. This will help you speak knowledgeably about the store during your interview and show your genuine interest in the role.
✨Highlight Your Teamwork Skills
This role requires working both independently and as part of a team. Think of specific instances where you've successfully collaborated with others or taken the initiative on your own. Be ready to share these stories to demonstrate your keen and enthusiastic approach.
✨Prepare for Common Interview Questions
Anticipate questions related to customer service scenarios, handling difficult customers, and upselling products. Practise your responses so you can convey your understanding of the retail environment and your ability to contribute ideas for exceptional service.
