At a Glance
- Tasks: Provide top-notch customer service and assist with store operations in a friendly environment.
- Company: Join a dynamic SPAR team that values inclusivity and support.
- Benefits: Enjoy flexible hours, generous discounts, and excellent wellbeing support.
- Other info: Flexible hours and a commitment to diversity make this a great opportunity.
- Why this job: Gain hands-on experience in a fast-paced retail setting while developing your skills.
- Qualifications: Previous retail experience is a plus, but enthusiasm and teamwork are key!
The predicted salary is between 10 - 12 £ per hour.
Customer Team Member (SPAR 18+) Sherburn. Min of 8 p/w – possibly more hours when the store needs. Must be flexible.
Key Responsibilities
- Customer Service
- Greeting customers in a friendly and welcoming manner.
- Answering customer inquiries about products and services and assisting customers in finding the items they need.
- Processing customer purchases efficiently and accurately through the tills, maintaining a positive and friendly service.
- Upselling selected products to customers and highlighting multi‑buy offers to ensure maximum sales at our Sherburn SPAR store.
- Store Operations
- Checking deliveries, stocking shelves, maintaining a clean and organised sales floor, rotating stock to ensure freshness and timely expiration dates.
- Completing additional assigned tasks, such as date checking, stock and gap checking, price changes, promotional displays and other tasks as required from time to time.
- Adhering to all company policies and procedures and processes.
Key Skills/Knowledge
- Previous experience in a similar role and/or industry is preferred.
- Reliably follows instructions and procedures with excellent attention to detail.
- Some understanding of legislative responsibilities of a retail environment and the skills to assist with adherence.
- Ability to contribute ideas for delivering exceptional customer service and driving the business forward.
- Experience of using a ‘Challenge 25’ policy desirable.
- Keen and enthusiastic approach to working both in a team and independently.
- Previous cash handling experience is preferred but not essential.
What's in it for you
- Excellent benefits package including: Holiday, Maternity and Paternity leave and pay in excess of statutory entitlements.
- Develop your skills and capability in a highly supportive and multi‑diverse culture.
- Gain hands‑on experience in a high volume, fast‑paced convenience store.
- Generous staff discount in all our SPAR stores (excluding Alcohol & Cigarettes).
- Proactive promotion of internal candidates.
- Free Tea & Coffee.
- Early access to your pay through ‘EarlyPay.’
- 24/7 access to your payslips and Rotas via HR/Payroll portal.
- Wellbeing support – access to emotional support, counselling, legal and financial advice.
- Company Pension Scheme.
- Company Life Insurance worth 1 x Annual Salary and 6 x Annual Salary with Company Pension Scheme.
- Cycle to work - Bicycle purchase scheme.
- Long Service Awards.
Inclusive environment: as a Disability Confident Committed employer we are dedicated to creating a fair, inclusive workplace for all. We offer a Guaranteed Interview Scheme for candidates with disabilities who meet the minimum criteria for the role.
Customer Experience Associate | Flexible Hours employer: A.F. Blakemore & Son Ltd
At SPAR Sherburn, we pride ourselves on being an excellent employer, offering a flexible working environment that values customer service and teamwork. Our commitment to employee growth is reflected in our supportive culture, generous benefits package, and proactive promotion of internal candidates, ensuring that every team member has the opportunity to thrive in a fast-paced retail setting. With additional perks like early pay access, wellbeing support, and a strong focus on inclusivity, we create a rewarding workplace for all.
Contact Details:
A.F. Blakemore & Son Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Associate | Flexible Hours
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on SPAR and their values. This will help you connect with the team and show that you're genuinely interested in being part of their customer-focused culture.
✨Tip Number 2
Practice your customer service skills! Think about how you would greet customers or handle inquiries. Role-playing with a friend can help you feel more confident and ready to impress during the interview.
✨Tip Number 3
Be flexible and open-minded! Since the role requires flexibility, be prepared to discuss your availability and willingness to take on various tasks. Highlighting your adaptability can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows initiative and gives you a better chance of landing that Customer Experience Associate role. Plus, you’ll get all the latest updates on your application status!
We think you need these skills to ace Customer Experience Associate | Flexible Hours
Some tips for your application 🫡
Be Yourself:When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you can contribute to our team.
Tailor Your Application:Make sure to customise your application to match the job description. Highlight your relevant experience in customer service and any skills that align with what we're looking for. This shows us you’re genuinely interested!
Keep It Clear and Concise:We appreciate a straightforward approach. Keep your application clear and to the point, focusing on your key achievements and experiences. This makes it easier for us to see why you’d be a great fit!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, your application goes straight to us, and we can review it promptly. Plus, it’s super easy!
How to prepare for a job interview at A.F. Blakemore & Son Ltd
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss how you would greet customers, handle inquiries, and upsell products. Think of specific examples from your past experiences that showcase your ability to provide excellent service.
✨Familiarise Yourself with the Store Operations
Understand the key responsibilities of a Customer Experience Associate. Be prepared to talk about stock management, maintaining a clean sales floor, and adhering to company policies. Showing that you know what goes on behind the scenes will impress the interviewer.
✨Demonstrate Your Flexibility
Since the role requires flexibility in hours, be ready to discuss your availability. Highlight any previous experiences where you adapted to changing schedules or took on additional tasks. This shows you're a team player who can step up when needed.
✨Bring Ideas for Exceptional Service
Think about ways to enhance customer experience and drive sales. Prepare a couple of ideas to share during the interview, such as promotional strategies or ways to improve customer interactions. This will demonstrate your proactive approach and commitment to the role.
