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- Tasks: Lead and motivate a team while ensuring exceptional customer service in a busy retail environment.
- Company: Join a dynamic retail business with over 260 SPAR stores and a commitment to community.
- Benefits: Enjoy competitive pay, flexible hours, staff discounts, and excellent training opportunities.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Previous management experience in retail and a passion for customer service.
- Other info: Inclusive workplace with strong support for personal and professional growth.
This job is brought to you by Jobs/Redefined, the UK\’s leading over-50s age inclusive jobs board.
Duty Manager (SPAR) Creswell (18+)
£13.25 p/h
20 Hours p/w.
Various shifts available
Opens, lates, weekends
Are you a dynamic and experienced Leader/Supervisor ready to help at our award-winning Creswell SPAR store? We are currently seeking a talented Duty Manager to help drive success and growth in this pivotal role.
Company Overview:
We are a dynamic and innovative retail, wholesale and foodservice business, committed to delivering exceptional customer experiences and staying at the forefront of industry trends. A company that now owns 260 SPAR convenience stores and employs more than 7,000 people, with a turnover of £1.3 billion.
Reporting to the Store Manager the Duty Manager will be helping to drive growth within the company owned Creswell SPAR store. As a member of the \’Duty Manager\’ team effective through all operational hours of the store, you will be responsible for supporting the Store Manager in leading and motivating a team of colleagues. You will be a member of the Store Manager\’s leadership team ensuring excellent customer service, contributing to achieving store sales and profitability through \’Brilliant Basics, Moments of Wow, Food For Later, Food For Now\’.
Key Responsibilities:
- Supporting the Store Manager to ensure a safe, legal and high performing store, whilst taking overall responsibility for the entire store during Duty Manager shifts
- Assisting the Store Manager to deliver all store operations, objectives and KPI\’s
- Managing, coaching and supporting colleagues, assisting in developing a motivated and empowered team through a positive, engaging management style
- Carrying out performance management/absence management as appropriate
- Responsible for occasional opening/closing of the store, colleague safety and stock/cash security/accountability as appropriate during shifts
- Carrying out cash reconciliations, voids and refunds and other \’management\’ tasks for till colleagues
- Being a role model and leading the team to work together to provide an exceptional customer experience, setting us apart from our competitors
- Working with colleagues to promote the store by identifying and actioning opportunities to engage with and support the local community of Creswell
- Adhering to all company policies and procedures and processes
Duty Manager Skills Required:
- Previous management or supervisor experience within a food retail or similar fast-paced operation
- Committed to achieving and sustaining exceptional customer service standards
- Able to plan, organise and prioritise effectively
- Ability to communicate and influence at all levels
- Able to take appropriate action and make decisions
- Committed to promoting collaborative working
- Enthusiastic and flexible with a positive attitude
- Committed to developing own skills and apply learning to improve own performance
What\’s in it for you?
- Holiday, Maternity and Paternity leave and pay in excess of statutory entitlements
- Cycle to work scheme
- Develop your skills and capability in a highly supportive and multi-diverse culture
- Outstanding Training & Development opportunities
- Gain hands-on experience in a high volume, fast paced environment
- Enhanced Maternity & Paternity pay packages
- Flexible working hours opportunity
- Excellent additional benefits package including:
- Early access to your pay through \’EarlyPay\’
- 24/7 access to your payslips via HR/Payroll portal
- 12.5% Staff discount on fresh items & 10% Staff Discount on ambient products in our SPAR stores (ex. Alcohol & Cigarettes)
- Wellbeing support – access to emotional support, counselling, legal and financial advice
- Company Pension Scheme
- Company Life Insurance worth 1 x Annual Salary and 6 x Annual Salary with Company Pension Scheme
- NEST pension scheme
- Extra Holiday – Purchase Scheme
- Long Service Awards
If you are a results-driven and community-oriented individual with a passion for retail, we invite you to apply for the position of SPAR Creswell. Join us in making a difference in the Local community through exceptional service and a commitment to excellence.
Inclusive environment: as a Disability Confident Committed employer we are dedicated to creating a fair, inclusive workplace for all. We offer a Guaranteed Interview Scheme for candidates with disabilities who meet the minimum criteria for the role.
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Duty Manager employer: A.F. Blakemore & Son Ltd
Contact Detail:
A.F. Blakemore & Son Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your responses to common interview questions, but keep it natural. We want you to sound confident and authentic, not like a robot. Use examples from your past experiences to illustrate your skills and how they relate to the Duty Manager role.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional. A neat appearance shows that you take the opportunity seriously and are ready to represent the brand well.
✨Tip Number 4
Follow up after your interview with a thank-you email. It’s a simple gesture that can set you apart from other candidates. Remind them why you’re a great fit for the Duty Manager position and express your enthusiasm for the role.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Duty Manager role. Highlight any previous management or supervisory experience in food retail, as this will show us you're a great fit for the position.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for retail and how you can contribute to our team at Creswell SPAR. Be sure to mention specific examples of how you've delivered exceptional customer service in the past.
Showcase Your Leadership Skills: As a Duty Manager, you'll be leading a team, so it's important to demonstrate your leadership style in your application. Share experiences where you've motivated and developed a team, and how you’ve handled challenges effectively.
Apply Through Our Website: We encourage you to apply directly through our website. This way, you can ensure your application reaches us quickly and you’ll have access to all the latest updates about the role and our company!
How to prepare for a job interview at A.F. Blakemore & Son Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their values, mission, and what makes them stand out in the retail industry. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll be expected to lead and motivate a team. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your ability to inspire others and create a positive work environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you'd handle specific situations in the store. Think about scenarios related to customer service, team management, and operational challenges. Practising your responses will help you feel more confident during the interview.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the store's goals, team dynamics, or training opportunities. This shows your enthusiasm for the role and helps you determine if it's the right fit for you.
