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For Companies At a Glance
- Tasks: Lead and motivate a team while ensuring exceptional customer service in a busy retail environment.
- Company: Join a dynamic and innovative retail business with over 260 SPAR stores.
- Benefits: Enjoy competitive pay, flexible hours, and great staff discounts.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Previous management experience in retail and a passion for customer service.
- Other info: Access to training, wellbeing support, and career growth opportunities.
Overview
This job is brought to you by Jobs/Redefined, the UK\’s leading over-50s age inclusive jobs board.
Duty Manager (SPAR) Hoo (18+)
£13.25 p/h
34 Hours p/w
Various shifts available-must be able to work weekends.
Post Office and Subway.
Are you a dynamic and experienced Leader/Supervisor ready to help at our award-winning Hoo SPAR store? We are currently seeking a talented Duty Manager to help drive success and growth in this pivotal role.
Company Overview:
We are a dynamic and innovative retail, wholesale and foodservice business, committed to delivering exceptional customer experiences and staying at the forefront of industry trends. A company that now owns 260 SPAR convenience stores and employs more than 7,000 people, with a turnover of £1.3 billion.
Reporting to the Store Manager the Duty Manager will be helping to drive growth within the company owned Hoo SPAR store.. As a member of the Duty Manager team effective through all operational hours of the store, you will be responsible for supporting the Store Manager in leading and motivating a team of colleagues. You will be a member of the Store Manager\’s leadership team ensuring excellent customer service, contributing to achieving store sales and profitability through \’Brilliant Basics, Moments of Wow, Food For Later, Food For Now\’.
Key Responsibilities:
- Supporting the Store Manager to ensure a safe, legal and high performing store, whilst taking overall responsibility for the entire store during Duty Manager shifts
- Assisting the Store Manager to deliver all store operations, objectives and KPI\’s
- Managing, coaching and supporting colleagues, assisting in developing a motivated and empowered team through a positive, engaging management style
- Carrying out performance management/absence management as appropriate
- Responsible for occasional opening/closing of the store, colleague safety and stock/cash security/accountability as appropriate during shifts
- Carrying out cash reconciliations, voids and refunds and other \’management\’ tasks for till colleagues
- Being a role model and leading the team to work together to provide an exceptional customer experience, setting us apart from our competitors
- Working with colleagues to promote the store by identifying and actioning opportunities to engage with and support the local community of Hoo
- Adhering to all company policies and procedures and processes
Duty Manager Skills Required:
- Previous management or supervisor experience within a food retail or similar fast-paced operation
- Committed to achieving and sustaining exceptional customer service standards
- Able to plan, organise and prioritise effectively
- Ability to communicate and influence at all levels
- Able to take appropriate action and make decisions
- Committed to promoting collaborative working
- Enthusiastic and flexible with a positive attitude
- Committed to developing own skills and apply learning to improve own performance
What\’s in it for you?
- Holiday, Maternity and Paternity leave and pay in excess of statutory entitlements
- Cycle to work scheme
- Develop your skills and capability in a highly supportive and multi-diverse culture
- Outstanding Training & Development opportunities
- Gain hands-on experience in a high volume, fast paced environment
- Enhanced Maternity & Paternity pay packages
- Flexible working hours opportunity
- Excellent additional benefits package including:
- Early access to your pay through \’EarlyPay\’
- 24/7 access to your payslips via HR/Payroll portal
- 12.5% Staff discount on fresh items & 10% Staff Discount on ambient products in our SPAR stores (ex. Alcohol & Cigarettes)
- Wellbeing support – access to emotional support, counselling, legal and financial advice
- Company Pension Scheme
- Company Life Insurance worth 1 x Annual Salary and 6 x Annual Salary with Company Pension Scheme
- NEST pension scheme
- Extra Holiday – Purchase Scheme
- Long Service Awards
If you are a results-driven and community-oriented individual with a passion for retail, we invite you to apply for the position of SPAR Hoo. Join us in making a difference in the Local community through exceptional service and a commitment to excellence.
Inclusive environment: as a Disability Confident Committed employer we are dedicated to creating a fair, inclusive workplace for all. We offer a Guaranteed Interview Scheme for candidates with disabilities who meet the minimum criteria for the role.
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Duty Manager employer: A.F. Blakemore & Son Ltd
Contact Detail:
A.F. Blakemore & Son Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail industry, especially those who work at SPAR or similar stores. A friendly chat can lead to insider info about job openings and even a referral!
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Show us that you understand what makes SPAR unique and how you can contribute to their mission of exceptional customer service.
✨Tip Number 3
Practice your leadership skills! Think of examples from your past experiences where you’ve successfully managed a team or resolved conflicts. We want to see how you can motivate and inspire others in the Duty Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining the SPAR family and making a difference in the community.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Duty Manager role. Highlight your previous management or supervisory experience in food retail, as this is key for us.
Craft a Compelling Cover Letter: Use your cover letter to showcase your passion for retail and community engagement. Tell us why you want to join our team at SPAR Hoo and how you can contribute to our success.
Showcase Your Leadership Style: In your application, give examples of how you've motivated and developed teams in the past. We love seeing candidates who can lead with a positive and engaging management style.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quickly!
How to prepare for a job interview at A.F. Blakemore & Son Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their values, mission, and what makes them stand out in the retail industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll be leading a team, so be prepared to discuss your previous management experiences. Think of specific examples where you've motivated a team or resolved conflicts. Highlighting these skills will demonstrate that you're ready for the responsibilities of the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. For instance, how would you handle a difficult customer or manage a team during a busy shift? Practising your responses to these types of questions can help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the store's community engagement initiatives or how they support employee development. This shows that you're not just interested in the job, but also in contributing to the company's success.
