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- Tasks: Lead and motivate the team while ensuring excellent customer service.
- Company: Join a dynamic retail business with over 246 SPAR stores and a £1.3 billion turnover.
- Benefits: Enjoy flexible hours, staff discounts, and access to wellbeing support.
- Why this job: Make a real impact in your community while developing your skills in a supportive environment.
- Qualifications: Previous management experience in food retail is essential; a passion for customer service is a must.
- Other info: We promote an inclusive workplace and offer guaranteed interviews for candidates with disabilities.
This job is brought to you by Jobs/Redefined, the UK\’s leading over-50s age inclusive jobs board.
Duty Manager Aldridge SPAR store.
£13.25 p/h, plus bonus opportunity
24 Hours P/W.
Various shifts available, flexible.
6am-2pm, 2pm-11pm, 10am-6pm.
Company Overview:
We are a dynamic and innovative retail, wholesale and foodservice business, committed to delivering exceptional customer experiences and staying at the forefront of industry trends. A company that now owns 246 SPAR convenience stores and employs more than 5,000 people, with a turnover of £1.3 billion.
Reporting to the Store Manager the Duty Manager will be helping to drive growth within the company owned AldridgeSPAR store. As a member of the \’Duty Manager\’ team effective through all operational hours of the store, you will be responsible for supporting the Store Manager in leading and motivating a team of colleagues. You will be a member of the Store Manager\’s leadership team ensuring excellent customer service, contributing to achieving store sales and profitability through \’Brilliant Basics, Moments of Wow, Food For Later, Food For Now\’.
Key Responsibilities:
- Supporting the Store Manager to ensure a safe, legal and high performing store, whilst taking overall responsibility for the entire store during Duty Manager shifts
- Assisting the Store Manager to deliver all store operations, objectives and KPI\’s
- Managing, coaching and supporting colleagues, assisting in developing a motivated and empowered team through a positive, engaging management style
- Carrying out performance management/absence management as appropriate
- Responsible for occasional opening/closing of the store, colleague safety and stock/cash security/accountability as appropriate during shifts
- Carrying out cash reconciliations, voids and refunds and other \’management\’ tasks for till colleagues
- Being a role model and leading the team to work together to provide an exceptional customer experience, setting us apart from our competitors
- Working with colleagues to promote the store by identifying and actioning opportunities to engage with and support the local community of Aldridge.
- Adhering to all company policies and procedures and processes
Duty Manager Skills Required:
- Previous management or supervisor experience within a food retail or similar fast-paced operation
- Committed to achieving and sustaining exceptional customer service standards
- Able to plan, organise and prioritise effectively
- Ability to communicate and influence at all levels
- Able to take appropriate action and make decisions
- Committed to promoting collaborative working
- Enthusiastic and flexible with a positive attitude
- Committed to developing own skills and apply learning to improve own performance
What\’s in it for you?
- Holiday, Maternity and Paternity leave and pay in excess of statutory entitlements
- Cycle to work scheme
- Develop your skills and capability in a highly supportive and multi-diverse culture
- Outstanding Training & Development opportunities
- Gain hands-on experience in a high volume, fast paced environment
- Enhanced Maternity & Paternity pay packages
- Flexible working hours opportunity
- Excellent additional benefits package including:
- Early access to your pay through \’EarlyPay\’
- 24/7 access to your payslips via HR/Payroll portal
- 12.5% Staff discount on fresh items & 10% Staff Discount on ambient products in our SPAR stores (ex. Alcohol & Cigarettes)
- Wellbeing support – access to emotional support, counselling, legal and financial advice
- Company Pension Scheme
- Company Life Insurance worth 1 x Annual Salary and 6 x Annual Salary with Company Pension Scheme
- NEST pension scheme
- Extra Holiday – Purchase Scheme
- Long Service Awards
If you are a results-driven and community-oriented individual with a passion for retail, we invite you to apply for the position of SPAR Aldridge Duty Manager. Join us in making a difference in the Local community through exceptional service and a commitment to excellence.
Inclusive environment: as a Disability Confident Committed employer we are dedicated to creating a fair, inclusive workplace for all. We offer a Guaranteed Interview Scheme for candidates with disabilities who meet the minimum criteria for the role.
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Duty Manager employer: A.F. Blakemore & Son Ltd
Contact Detail:
A.F. Blakemore & Son Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Familiarise yourself with the SPAR brand and its values. Understanding their commitment to exceptional customer service and community engagement will help you align your approach during interviews and discussions.
✨Tip Number 2
Highlight your previous management or supervisory experience in food retail. Be ready to share specific examples of how you've motivated teams and improved customer service in fast-paced environments.
✨Tip Number 3
Prepare to discuss your ability to handle operational challenges. Think of scenarios where you've successfully managed cash reconciliations or resolved team conflicts, as these are key responsibilities for the Duty Manager role.
✨Tip Number 4
Show your enthusiasm for community involvement. Be prepared to suggest ideas on how you could engage with the local community in Aldridge, as this aligns with the company's focus on building strong local connections.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant management or supervisory experience in food retail or similar fast-paced operations. Emphasise your ability to deliver exceptional customer service and any specific achievements that demonstrate your leadership skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and community engagement. Mention how your skills align with the key responsibilities of the Duty Manager role, and provide examples of how you've successfully motivated teams in the past.
Highlight Relevant Skills: In your application, focus on skills such as planning, organisation, communication, and decision-making. Provide specific examples of how you've used these skills in previous roles to achieve results.
Show Enthusiasm for the Role: Convey your enthusiasm for the position and the company in your application. Discuss why you want to work at SPAR Aldridge and how you can contribute to their commitment to exceptional customer experiences and community support.
How to prepare for a job interview at A.F. Blakemore & Son Ltd
✨Show Your Leadership Skills
As a Duty Manager, you'll be leading a team. Be prepared to discuss your previous management experiences and how you've motivated and developed your team in the past. Share specific examples that highlight your leadership style.
✨Understand the Company Culture
Research the company and its values before the interview. Understanding their commitment to exceptional customer service and community engagement will help you align your answers with what they are looking for in a candidate.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think of scenarios where you had to handle difficult situations or make quick decisions, especially in a retail environment.
✨Demonstrate Your Customer Service Commitment
Since the role focuses on delivering exceptional customer experiences, be ready to discuss how you prioritise customer service. Share examples of how you've gone above and beyond to ensure customer satisfaction in your previous roles.
