At a Glance
- Tasks: Provide full-stack helpdesk support and monitor order systems in a dynamic FMCG environment.
- Company: Rodda's, a renowned FMCG brand with a rich heritage and modern tech operations.
- Benefits: Hands-on experience, supportive team, and opportunities to learn enterprise technologies.
- Other info: Participate in on-call rotation for real-world business continuity experience.
- Why this job: Join a close-knit IT family and make a real impact on global product exports.
- Qualifications: Recent IT graduate with a passion for learning and excellent communication skills.
The predicted salary is between 29700 - 36300 £ per year.
You probably know us for our world-famous Cornish clotted cream, but behind our 128-year heritage is a modern, fast-paced technological operation. Rodda's is a leading Fast-Moving Consumer Goods (FMCG) brand with a growing international footprint, and our IT systems are the backbone of everything we do. We are looking for an enthusiastic, recent IT graduate to join us as an ICT Helpdesk Analyst. If you are eager to get hands-on experience, learn complex enterprise systems, and build your career within a business that truly cares about its people, this is the perfect role for you.
Why This Role is Perfect for a Graduate
- Unrivaled Learning Opportunities: We don't expect you to know everything on day one. You will be given the unique opportunity to learn and master critical business technologies, including our ERP (Enterprise Resource Planning) system and SCADA (Supervisory Control and Data Acquisition) manufacturing infrastructure.
- A Truly Supportive Team: You will be joining a close-knit, welcoming IT family. We believe in 'togetherness' and are committed to mentoring you, sharing our knowledge, and helping you develop into a well-rounded IT professional.
- Fast-Paced FMCG Environment: Experience the dynamic, exciting world of an international FMCG business where your technical support directly impacts the production and global export of our beloved products.
What You Will Be Doing
As our ICT Helpdesk Analyst, you will be the friendly face of IT for our business. Your key responsibilities will include:
- Full-Stack Helpdesk Support: Dive into a varied workload where you will troubleshoot and resolve a complete spectrum of IT issues from setting up hardware and mobile devices to diagnosing network and software challenges.
- Order System Support: Play a vital role in our daily operations by monitoring and supporting the systems that ingest our customer orders, ensuring our products get where they need to go without a hitch.
- On-Call Rotation: Gain critical real-world experience in business continuity by participating in our shared on-call rotation, providing essential support to keep our 24/7 manufacturing operations running smoothly.
Who We Are Looking For
- A recent graduate with an IT-related degree (or equivalent Level 2+ IT qualification).
- A 'can-do' attitude with a massive appetite for learning new technologies (especially ERP and SCADA).
- Excellent communication skills; you enjoy helping people and can explain technical solutions in a friendly, easy-to-understand way.
- Someone who shares our core values of Togetherness, Responsibility, and Openness.
Click APPLY NOW to submit your application.
ICT Helpdesk Analyst employer: A E Rodda and Son Ltd
At Rodda's, we pride ourselves on being more than just a renowned FMCG brand; we are a community that values growth and development. As an ICT Helpdesk Analyst, you will benefit from unparalleled learning opportunities in a supportive team environment, where your contributions directly impact our global operations. Join us in our vibrant Cornish location, where your career can flourish alongside our commitment to innovation and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land ICT Helpdesk Analyst
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what A E Rodda and Son Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges A E Rodda and Son Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at A E Rodda and Son Ltd!
✨Direct Apply to A E Rodda and Son Ltd
Let's not forget to apply directly through the A E Rodda and Son Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace ICT Helpdesk Analyst
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at A E Rodda and Son Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at A E Rodda and Son Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at A E Rodda and Son Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
