At a Glance
- Tasks: Manage customer care and repairs from start to finish, ensuring smooth operations.
- Company: Leading drylining contractor with a supportive and friendly culture.
- Benefits: Hybrid working, competitive salary, and ongoing development opportunities.
- Other info: Enjoy a varied role with autonomy and a stable employer.
- Why this job: Join a dynamic team and make a real difference in customer care.
- Qualifications: Experience in residential customer care or repairs and strong communication skills.
The predicted salary is between 23000 - 32000 £ per year.
A leading drylining contractor with long-standing staff and a supportive working culture is looking to appoint a Repairs Coordinator / Customer Care Coordinator. The role requires someone with residential experience in a similar customer care or repairs position, confident managing defects, remedial works and patching programmes across occupied properties. A strong personality and confident telephone manner are essential.
Key Responsibilities:
- Manage customer care and repairs defects from initial instruction through to completion
- Schedule patchers and operatives across multiple sites and occupied properties
- Liaise with site managers, subcontractors, quantity surveyors and homeowners
- Coordinate appointments and maintain regular communication with residents
- Prepare quotations for remedial and chargeable works
- Process variation orders and monitor approval status
- Track labour, materials and commercial costs
- Maintain and update internal Excel trackers and reporting systems
- Produce weekly and monthly performance reports
- Monitor workloads and ensure resources are allocated effectively
- Order materials and coordinate collections
- Manage customer care documentation, photographs and site records
- Assist with resolving customer complaints professionally and promptly
- Support management with operational and commercial administration
Skills and Experience Required:
- Residential customer care or repairs experience in a similar role
- Strong personality with confident telephone manner
- Confident using Excel, Outlook and Microsoft Office
- High attention to detail and strong organisational skills
- Comfortable dealing with site staff, contractors, residents and internal teams
Repairs Coordinator / Customer Care Coordinator in Milton Keynes employer: A.D.S Construction Personnel Ltd
As a leading employer in the power distribution sector, we offer our High Voltage Engineers a dynamic work environment that fosters innovation and collaboration. Our commitment to employee growth is reflected in our comprehensive training programmes and opportunities for career advancement, all while enjoying the benefits of working in a vibrant location that prioritises safety and technical excellence.
Contact Details:
A.D.S Construction Personnel Ltd Recruitment Team
