Repairs Coordinator / Customer Care Coordinator Milton Keynes £23,000 – £32,000 Full-time, Monday to Friday, 8:00 am – 4:30 pm Hybrid working after training period: 3 days at home and 2 days in the office What's Offered ·
Hybrid working once settled: 3 days at home and 2 days in the office ·
Friendly, supportive team with long-standing staff ·
Guidance from an experienced Contracts Manager ·
Varied role with responsibility and autonomy ·
Stable employer with ongoing development opportunities Overview A leading drylining contractor with long-standing staff and a supportive working culture is looking to appoint a
Repairs Coordinator / Customer Care Coordinator . The role requires someone with
residential experience in a similar customer care or repairs position , confident managing defects, remedial works and patching programmes across occupied properties. A strong personality and confident telephone manner are essential. Key Responsibilities ·
Manage customer care and repairs defects from initial instruction through to completion ·
Schedule patchers and operatives across multiple sites and occupied properties ·
Liaise with site managers, subcontractors, quantity surveyors and homeowners ·
Coordinate appointments and maintain regular communication with residents ·
Prepare quotations for remedial and chargeable works ·
Process variation orders and monitor approval status ·
Track labour, materials and commercial costs ·
Maintain and update internal Excel trackers and reporting systems ·
Produce weekly and monthly performance reports ·
Monitor workloads and ensure resources are allocated effectively ·
Order materials and coordinate collections ·
Manage customer care documentation, photographs and site records ·
Assist with resolving customer complaints professionally and promptly ·
Support management with operational and commercial administration Skills and Experience Required ·
Residential customer care or repairs experience in a similar role ·
Strong personality with confident telephone manner ·
Confident using Excel, Outlook and Microsoft Office ·
High attention to detail and strong organisational skills ·
Comfortable dealing with site staff, contractors, residents and internal teams Keywords:
Repairs Coordinator, Customer Care Coordinator, Customer Service, Repairs, Defects, Residential, Drylining, Patching, Remedial Works, Milton Keynes, Construction, Housing, Scheduling, Excel, Outlook
TPBN1_UKTJ
Repairs Coordinator / Customer Care Coordinator in London employer: A.D.S Construction Personnel Ltd
As a Business Development Manager in Waste Management at our Milton Keynes location, you will thrive in a supportive and dynamic work culture that prioritises employee growth and development. Our privately owned company offers competitive salaries, generous on-target earnings, and a commitment to fostering long-term relationships with clients, making it an excellent place for those seeking meaningful and rewarding employment in a rapidly growing sector.
Contact Details:
A.D.S Construction Personnel Ltd Recruitment Team
