At a Glance
- Tasks: Manage customer care defects and coordinate patching across multiple sites.
- Company: Leading drylining contractor with a supportive culture and long-standing staff.
- Benefits: Hybrid working, friendly team, and ongoing development opportunities.
- Other info: Enjoy a varied role with responsibility and autonomy in a fast-paced environment.
- Why this job: Join a stable employer and make a real impact in customer care.
- Qualifications: Experience in construction customer care and strong administration skills.
The predicted salary is between 40000 - 50000 £ per year.
A leading drylining contractor with long-standing staff and a supportive working culture is seeking a Customer Care Coordinator to join its team. This role suits someone with solid construction customer care experience, strong administration skills and confidence managing defects, remedial works and patching programmes across multiple sites and occupied properties. The position offers stability, a friendly office environment and hybrid working once established.
Key Responsibilities
- Manage customer care defects from initial instruction through to completion
- Schedule patchers and operatives across multiple sites and occupied properties
- Liaise with site managers, subcontractors, quantity surveyors and homeowners
- Coordinate appointments and maintain regular communication with residents
- Prepare quotations for remedial and chargeable works
- Process variation orders and monitor approval status
- Track labour, materials and commercial costs
- Maintain and update internal Excel trackers and reporting systems
- Produce weekly and monthly performance reports
- Monitor workloads and ensure resources are allocated effectively
- Order materials and coordinate collections
- Manage customer care documentation, photographs and site records
- Assist with resolving customer complaints professionally and promptly
- Support management with operational and commercial administration
Skills and Experience Required
- Construction customer care experience is essential
- Strong administration background with accurate record-keeping
- Confident using Excel, Outlook and Microsoft Office
- Excellent communication skills with confident telephone manner
- Ability to manage multiple priorities in a fast-paced environment
- High attention to detail and strong organisational skills
- Comfortable dealing with site staff, contractors and residents
- Professional, customer-focused approach
Whats Offered
- Hybrid working once settled
- Friendly, supportive team with long-standing staff
- Guidance from an experienced Contracts Manager
- Varied role with responsibility and autonomy
- Stable employer with ongoing development opportunities
Customer Care Coordinator in London employer: A.D.S Construction Personnel Ltd
As a leading employer in the power distribution sector, we offer our High Voltage Engineers a dynamic work environment that fosters innovation and collaboration. Our commitment to employee growth is reflected in our comprehensive training programmes and opportunities for career advancement, all while enjoying the benefits of working in a vibrant location that prioritises safety and technical excellence.
Contact Details:
A.D.S Construction Personnel Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Coordinator in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at A.D.S Construction Personnel Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like A.D.S Construction Personnel Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Care Coordinator in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to A.D.S Construction Personnel Ltd:Your cover letter is your chance to shine! Tell us why you want to work at A.D.S Construction Personnel Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at A.D.S Construction Personnel Ltd!
How to prepare for a job interview at A.D.S Construction Personnel Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
