Customer Care Coordinator – New Build Repairs & Defects in Milton Keynes

Customer Care Coordinator – New Build Repairs & Defects

Milton Keynes | £25,000–£35,000 | Full-time

Monday to Friday, 8:00 am – 4:30 pm

After successfully completing your six-month probation, you can choose to work from home three days a week.

Overview

A leading drylining contractor is looking for an experienced Customer Care Coordinator – New Build Repairs & Defects to take control of customer care repairs, defects and remedial works across new-build developments and occupied homes. Developer-side customer care experience is important: you will understand the pressure of coordinating residents, site teams and operatives when access changes, jobs overrun and priorities move. This is a busy scheduling role that needs excellent organisation and tight, hour-by-hour control of the diary.

Key Responsibilities

• Take ownership of customer care repairs and defects from instruction through to completion

• Plan and control the repairs diary hour by hour, scheduling patchers and operatives across multiple developments and occupied homes

• Liaise closely with developers, site managers, subcontractors, quantity surveyors and homeowners

• Book appointments, confirm access and keep residents informed when timings or arrangements change

• Prepare quotations for remedial and chargeable works

• Process variation orders and monitor approval status

• Track labour, materials and commercial costs

• Maintain and update internal Excel trackers and reporting systems

• Produce weekly and monthly performance reports

• Monitor the live workload throughout the day, responding quickly to delays, urgent repairs, cancellations and changing site priorities

• Order materials and coordinate collections

• Manage customer care documentation, photographs and site records

• Assist with resolving customer complaints professionally and promptly

• Support management with operational and commercial administration

Skills and Experience Required

• Customer care experience on the developer or housebuilder side is important, with a clear understanding of repairs and defects in occupied homes

• Excellent organisation skills are essential, with the discipline to keep a busy diary accurate and under tight control

• Confident using Excel, Outlook and Microsoft Office

• Excellent communication skills with confident telephone manner

• Able to juggle multiple appointments, urgent issues and changing priorities without losing track of detail

• High attention to detail and strong organisational skills

• Comfortable dealing with site staff, contractors and residents

• Professional, customer-focused approach

What’s Offered

• Option to work from home three days a week after successfully completing the six-month probation period

• Friendly, supportive team with long-standing staff

• Guidance from an experienced Contracts Manager

• Varied role with responsibility and autonomy

• Stable employer with ongoing development opportunities

Keywords Customer Care Coordinator New Build Repairs Defects Customer Care Coordinator Repairs Scheduler Customer Care Scheduler Repairs Coordinator Defects Coordinator Developer Customer Care Housebuilder Customer Care Remedial Works Coordinator Construction Administrator Milton Keynes