Customer Care Coordinator – New Build Repairs & Defects
Apply below after reading through all the details and supporting information regarding this job opportunity.
Milton Keynes | £25,000–£35,000 | Full-time
Monday to Friday, 8:00 am – 4:30 pm
After successfully completing your six-month probation, you can choose to work from home three days a week.
Overview
A leading drylining contractor is looking for an experienced Customer Care Coordinator – New Build Repairs & Defects to take control of customer care repairs, defects and remedial works across new-build developments and occupied homes. Developer-side customer care experience is important: you will understand the pressure of coordinating residents, site teams and operatives when access changes, jobs overrun and priorities move. This is a busy scheduling role that needs excellent organisation and tight, hour-by-hour control of the diary.
Key Responsibilities
- Take ownership of customer care repairs and defects from instruction through to completion
- Plan and control the repairs diary hour by hour, scheduling patchers and operatives across multiple developments and occupied homes
- Liaise closely with developers, site managers, subcontractors, quantity surveyors and homeowners
- Book appointments, confirm access and keep residents informed when timings or arrangements change
- Prepare quotations for remedial and chargeable works
- Process variation orders and monitor approval status
- Track labour, materials and commercial costs
- Maintain and update internal Excel trackers and reporting systems
- Produce weekly and monthly performance reports
- Monitor the live workload throughout the day, responding quickly to delays, urgent repairs, cancellations and changing site xgikmsk priorities
- Order materials and coordinate collections
- Manage customer care documentation, photographs and site records
- Assist with resolving customer complaints professionally and promptly
- Support management with operational and commercial administration
Skills and Experience Required
- Customer care experience on the developer or housebuilder side is important, with a clear understanding of repairs and defects in occupied homes
- Excellent organisation skills are essential, with the discipline to keep a busy diary accur...
Customer Care Coordinator – New Build Repairs & Defects employer: A.D.S CONSTRUCTION PERSONNEL LTD Careers
Join a rapidly growing renewable energy business in Northamptonshire as a Project & Operations Coordinator, where you'll enjoy a dynamic work environment that fosters personal and professional growth. With a supportive and ambitious team, you will have the opportunity to take ownership of your projects while receiving ongoing training and development, ensuring a rewarding career path in a sector that is making a positive impact on the environment.
Contact Details:
A.D.S CONSTRUCTION PERSONNEL LTD Careers Recruitment Team
