Customer Care Coordinator (Repairs & Defects)
Check you match the skill requirements for this role, as well as associated experience, then apply with your CV below.
Milton Keynes
£23,000 - £32,000 + Hybrid Working (3 Days from Home) + Career Development
Permanent | Full Time | Monday to Friday | 8:00am - 4:30pm
Why Apply?
- Hybrid working after training (3 days from home, 2 days in the office)
- Stable and established construction contractor
- Friendly team with long-serving employees
- Opportunity to work closely with an experienced Contracts Manager
- Varied role covering customer care, repairs, defects and scheduling
- Long-term career opportunities
The Opportunity
An established construction contractor is looking to recruit a Customer Care Coordinator to manage repairs, defects and remedial works across residential developments in and around Milton Keynes.
This opportunity would suit somebody with previous experience as a Customer Care Coordinator, Repairs Coordinator, Defects Coordinator, Customer Service Coordinator, Customer Care Administrator or Repairs Administrator within construction, housebuilding, housing, residential property, maintenance or a similar environment. xgikmsk
You will be responsible for coordinating repairs, managing customer care issues, scheduling operatives and ensuring defects are resolved efficiently whilst maintaining excellent communication with residents, site teams and subcontractors.
Duties & Responsibilities
- Manage customer care issues, repairs and defects from initial report through to completion
- Schedule patchers, operatives and subcontractors across multiple sites
- Coordinate appointments with residents and homeowners
- Liaise with site managers, quantity surveyors and contractors
- Prepare quotations for remedial and chargeable works
- Process variations and monitor approvals
- Track labour, materials and associated costs
- Maintain Excel trackers and internal reporting systems
- Produce weekly and monthly reports
- Monitor workloads and allocate resources effectively
- Order materials and arrange deliveries and collections
- Maintain customer care records, photographs and documentation
- Resolve customer complaints professionally and efficiently
- Provide operational ...
Customer Care Coordinator employer: A.D.S CONSTRUCTION PERSONNEL LTD Careers
Join a rapidly growing renewable energy business in Northamptonshire as a Project & Operations Coordinator, where you'll enjoy a dynamic work environment that fosters personal and professional growth. With a supportive and ambitious team, you will have the opportunity to take ownership of your projects while receiving ongoing training and development, ensuring a rewarding career path in a sector that is making a positive impact on the environment.
Contact Details:
A.D.S CONSTRUCTION PERSONNEL LTD Careers Recruitment Team
