Supervisor Plus (All Areas) in Lincolnshire

The Supervisor Plus role is new to Butlin’s and presents an amazing opportunity. This individual will be the main point of contact for the team during their working day and will ensure standards are checked and compliance is high across the department. They are the hands-on operational driver of success. Reporting to the Manager, the Supervisor Plus will ensure daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that the team are in the right place at the right time to manage fluctuating guest demand whilst keeping operational standards and guest experience high.

The Supervisor Plus will cover accommodation primarily on our intake days on Monday and Friday and will work flexibly across departments where needed for the remainder of the week, focusing attention where we need to ensure standards are high and our guests receive an amazing experience. The Monday and Friday requirement in accommodation is the minimum, but the Supervisor Plus may support outside of these days based on operational requirements.

You will support and coach the team to ensure they deliver a great experience and are also driving any key targets such as add-on sales or promotions.

• Be the operational hands-on person, ensuring that the team are working effectively on all key tasks and objectives.
• Ensure the team is being coached to deliver key targets linked to the department – e.g. retail upselling.
• Responsibility for CAFF audits in accommodation.
• Responsibility for other departmental audits based on the area – e.g. sales targets, perfect serve, etc.
• Drive add-on sales and promotions where appropriate.
• Ensure all stock/proposition is available for guests.
• Monitor consistent delivery of a quality guest experience in line with brand/venue guidelines.
• Ensure any guest feedback is captured.
• Monitor NPS and take action where possible on guest feedback.
• Coach and develop the team to ensure departmental plans are met.
• Be a champion of the Butlin’s Values and Leadership Behaviours.
• Ensure we always have a focus on RPRPRT in the way we rota team.
• Be the champion for communication in your area, ensuring that key communication is always delivered from Managers to teams and that plans are executed effectively.
• Build and maintain strong relationships across the resort, other resorts, and Butlins central support teams.
• Responsibility, where required, for people support of the department, including all people tasks from onboarding through the employee life cycle.
• Be the front-facing, operational delivery responsible person – turning audits and observations into action.

Role Details: Supervisor Plus – Buffets Key Focus Areas Outside of Accommodation

As part of the wider resort leadership team, the Supervisor Plus will also support operational excellence within our Buffets venues. The following areas outline the core expectations and focus points:

• Food Safety Champion: Lead by example in maintaining the highest standards of food safety and hygiene. Ensure all team members follow correct procedures, including temperature checks, allergen management, safe food handling, and cleaning routines. Support regular compliance audits and immediately address any issues or risks. Promote a culture where food safety is everyone’s responsibility.
• Creating a Warm, Welcoming Dining Experience: Ensure guests are greeted with a friendly, attentive, and personalised welcome that reflects the Butlin’s brand. Maintain an environment where families feel comfortable, relaxed, and well looked after. Step in to support guest queries and resolve issues promptly with empathy and professionalism. Role-model exceptional service standards to the team at all times.