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- Tasks: Lead a dynamic team to enhance guest experiences at our Splash swimming pool.
- Company: Join Butlin’s, where fun and adventure are at the heart of everything we do.
- Benefits: Flexible hours, training opportunities, and a vibrant work culture.
- Why this job: Make a real impact on guest satisfaction while developing your leadership skills.
- Qualifications: Must have a National Pool Lifeguard Qualification and strong customer service skills.
- Other info: Enjoy a fast-paced environment with endless opportunities for growth and fun.
The predicted salary is between 30000 - 42000 £ per year.
The Shift Manager will be the main point of contact for the team during their working day in our Splash swimming pool. Reporting to the Venue Manager, the Shift Manager will ensure daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that the team are in the right place at the right time to manage fluctuating guest demand while keeping operational standards and guest experience high.
You will support and coach the team to ensure they deliver a great experience and drive key targets. This is an operational guest-facing role, and therefore all non-guest facing tasks and activities will be allocated as time within your working week to allow you to spend the majority of your time within your venue and with our guests.
We’re looking for someone to enhance our guest experience by driving improvements in Guest NPS and feedback. You’ll also play a crucial role in boosting Employee NPS, ensuring a positive work environment. Your efforts will help increase visitor numbers and guest satisfaction scores, all while ensuring that we have the right people in the right place at the right time to achieve our goals.
In this role, you will be responsible for managing the team during shifts, ensuring key tasks and objectives are met. You’ll drive add-on sales and promotions, supporting your team to do the same. Your role includes making sure all stock and propositions are available for guests, and that a consistent, high-quality guest experience is delivered in line with brand and venue guidelines.
You’ll capture guest feedback and monitor NPS, taking action to improve where possible. You will also be responsible for providing accurate rotas three weeks in advance through SAM and ensuring the system is closed accurately.
As a leader, you’ll coach and develop your team to meet departmental goals while championing Butlin’s Values and Leadership Behaviours. You’ll ensure that team rotas are aligned with the Right People, Right Place, Right Time (RPRPRT) principle. Building and maintaining strong relationships across the resort and with central support teams is essential.
Additionally, you will handle the people support of the department, managing tasks throughout the employee life cycle, including onboarding, performance management, training, and formal HR processes. This role typically covers 40 hours in a 5-day working week over 7 days, so flexibility is very important. As with all roles at Butlin’s, no day will be the same and you will need to enjoy thinking on your feet, getting stuck in, and ensuring that our guest experience is always your number one priority.
You should possess a current National Pool Lifeguard Qualification (NPLQ), and have relevant experience of working in a busy pool environment. You should also have the ambition and capability to further develop your leadership skills by undergoing additional in-house training, as well as external courses.
You should have excellent guest and customer service skills, capable of handling various inquiries and resolving complaints effectively, along with a background in creating new opportunities through sales and promotions. A competence to collaborate with a diverse team to meet the business’s needs as determined by guest demand is crucial. You should have a track record of leading teams to success, managing performance, providing coaching, conducting training, and upholding and exemplifying high standards.
Additionally, you should have exceptional communication skills across all levels and the capacity to juggle numerous priorities while swiftly adapting to evolving requirements.
At Butlin’s, we’re all about fun, excitement, and adventure by the bucketload! For over 80 years we’ve been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they’ll say about working at Butlin’s is our culture! We’re all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren’t afraid to Get Stuck In and where the team genuinely Cares For Each Other – this could be the perfect fit for you. There has never been a more exciting time to join Butlin’s!
Splash Shift Manager in Bognor Regis employer: A company name
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StudySmarter Expert Advice 🤫
We think this is how you could land Splash Shift Manager in Bognor Regis
✨Tip Number 1
Get to know the venue! Before your interview, spend some time at the Splash swimming pool. Familiarise yourself with the layout, the team, and the guest experience. This will not only help you stand out but also show your genuine interest in the role.
✨Tip Number 2
Practice your people skills! As a Shift Manager, you'll be leading a team and interacting with guests. Role-play common scenarios with friends or family to boost your confidence in handling inquiries and resolving complaints effectively.
✨Tip Number 3
Show off your leadership style! Think about examples from your past experiences where you've successfully led a team or improved guest satisfaction. Be ready to share these stories during your interview to demonstrate your capability.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows you're keen and makes it easier for us to keep track of your progress. Plus, you’ll get all the latest updates on the role!
We think you need these skills to ace Splash Shift Manager in Bognor Regis
Some tips for your application 🫡
Show Your Passion for Guest Experience: When writing your application, let us know how much you care about creating memorable experiences for guests. Share specific examples of how you've gone above and beyond in previous roles to enhance customer satisfaction.
Highlight Your Leadership Skills: As a Shift Manager, you'll be leading a team, so make sure to showcase your leadership experience. Talk about times when you've successfully coached or developed team members, and how you’ve managed to keep everyone motivated and on track.
Be Specific About Your Experience: We want to see that you have the relevant experience in a busy pool environment. Mention your National Pool Lifeguard Qualification (NPLQ) and any other relevant qualifications or training that make you a great fit for this role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Butlin’s!
How to prepare for a job interview at A company name
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Splash Shift Manager. Familiarise yourself with the key tasks mentioned in the job description, like managing team rotas and enhancing guest experience. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Shift Manager, you'll be leading a team, so be prepared to discuss your previous leadership experiences. Think of specific examples where you've successfully coached or developed a team, handled performance management, or resolved conflicts. This will highlight your capability to drive improvements and maintain a positive work environment.
✨Prepare for Guest Interaction Scenarios
Since this role is guest-facing, be ready to answer questions about how you would handle various guest situations. Consider scenarios involving complaints or feedback and how you would turn them into positive experiences. This will showcase your excellent customer service skills and your ability to adapt to changing demands.
✨Emphasise Flexibility and Adaptability
The job requires flexibility and the ability to think on your feet. Be prepared to discuss times when you've had to adapt quickly to changing circumstances or manage multiple priorities. This will demonstrate that you can thrive in a dynamic environment, which is crucial for a role at Butlin's.
