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- Tasks: Deliver top-notch customer service via phone, email, and chat.
- Company: Join a dynamic team focused on enhancing customer experiences.
- Benefits: Flexible hours, competitive pay, and opportunities for growth.
- Why this job: Make a difference by helping customers and improving their experience.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Collaborative environment with training opportunities to boost your skills.
The predicted salary is between 28800 - 43200 £ per year.
Ensure to provide excellent customer service through phone, email, chat etc. in a timely and accurate manner.
Serve as liaison between customer support team, management and customer to improve customer service and business productivity.
Help customers with complaints and questions and give customers information about products and services.
Assist directly or route customers to the appropriate personnel assistance.
Ensure customer satisfaction by meeting customer needs in a courteous and timely manner.
Track, follow-up and resolve customer's outstanding issues in a timely fashion.
Develop customer service programs in order to provide outstanding service.
Prepare documentation and reports on routine customer correspondence for future reference purposes.
Assist in training peers on improving customer support service.
Customer Experience Specialist in London employer: A BEST SECURITY MANAGEMENT PTE LTD
Contact Detail:
A BEST SECURITY MANAGEMENT PTE LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Specialist in London
✨Tip Number 1
Get to know the company inside out! Research their customer service values and recent projects. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! Whether it’s over the phone or via email, being clear and friendly is key. Try role-playing with a friend to nail down how you’d handle tricky customer situations.
✨Tip Number 3
Don’t just wait for the interview – reach out! Connect with current employees on LinkedIn and ask about their experiences. It shows initiative and might give you insider tips that could help you stand out.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Experience Specialist in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Experience Specialist role. Highlight your relevant experience in customer service and how you’ve handled complaints or queries in the past. We want to see how you can bring your unique skills to our team!
Showcase Your Communication Skills: Since this role involves a lot of interaction with customers, it’s crucial to demonstrate your communication prowess. Use clear and concise language in your application, and don’t shy away from sharing examples of how you’ve effectively communicated with customers in previous roles.
Highlight Problem-Solving Abilities: We love candidates who can think on their feet! In your application, share specific instances where you’ve resolved customer issues or improved service processes. This will show us that you’re proactive and ready to tackle challenges head-on.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at A BEST SECURITY MANAGEMENT PTE LTD
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand how to handle complaints, provide accurate information, and ensure customer satisfaction. This will help you demonstrate your knowledge and show that you're ready to tackle any situation.
✨Prepare Real-Life Examples
Think of specific instances where you've successfully resolved customer issues or improved service. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will give the interviewer a clear picture of your problem-solving skills and experience.
✨Familiarise Yourself with the Company
Research the company’s products, services, and customer service philosophy. Knowing their values and how they approach customer care will allow you to tailor your responses and show that you’re genuinely interested in being part of their team.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about their customer service programs or how they measure customer satisfaction. This shows your enthusiasm for the role and your commitment to contributing positively to their customer experience.
