At a Glance
- Tasks: Lead a dynamic service team, solving technical problems and ensuring top-notch customer support.
- Company: Join AB Graphic International, a global leader in innovative label and packaging solutions.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Other info: Be part of a diverse and inclusive workplace that values collaboration and innovation.
- Why this job: Make a real impact by guiding a team and enhancing customer experiences.
- Qualifications: Experience in service roles, strong technical skills, and leadership abilities required.
The predicted salary is between 31500 - 38500 £ per year.
The role
If you’re an experienced service professional who enjoys supporting others, solving technical problems and delivering a high standard of customer service, we’ve got the role for you.
We’re looking for a Service Team Leader to join our Kelleythorpe Service & Parts team.
This is a hands-on role where you’ll support the day-to-day running of the team, coordinate service activity and provide technical guidance to help ensure customer and engineer requirements are dealt with effectively.
You’ll also contribute to engineer training and encourage knowledge sharing across the wider Service team.
- What you’ll be doing
- Providing day-to-day guidance and support to the Service & Parts team, helping to coordinate workloads, set clear expectations and maintain a high standard of customer support.
- Managing and prioritising incoming customer and engineer support requests, providing technical assistance and ensuring issues are progressed effectively.
- Coordinating engineer site visits for installations, planned maintenance and breakdowns, and following the appropriate breakdown escalation process.
- Creating and maintaining service cases within FSM through to closure, supporting accurate case logging, monitoring service KPIs and identifying recurring issues or opportunities for improvement.
- Supporting engineer product knowledge through training, technical guidance, help sheets and service documentation, while encouraging knowledge sharing and safe working practices across the Service team.
- Who we’re looking for
You’ll be an experienced service professional with strong technical and problem-solving skills, alongside previous experience of supervising, coordinating or leading others.
You’ll be confident providing day-to-day guidance and support, setting clear expectations and giving constructive feedback.
You’ll be organised and comfortable managing competing priorities, coordinating workloads and supporting the resolution of customer and engineer issues.
Strong communication skills are essential, together with the ability to build positive working relationships with customers, engineers, distributors and colleagues across the business.
A good technical understanding of machinery and fault finding will be important, alongside a strong focus on customer service, safe working practices and continuous improvement.
Above all, you’ll be supportive, approachable and collaborative, with the ability to lead by example and help the team deliver a consistently high standard of service.
About Us
A B Graphic International Ltd (ABG) is a global leader in innovative label and packaging solutions.
Our continued growth has been driven by the passion and commitment of more than 450 experts worldwide, delivering cutting-edge print finishing solutions to customers across the globe.
Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions.
We are committed to building a diverse and inclusive workplace where everyone feels empowered to be their best at work.
Service Team Leader (Kelleythorpe) employer: A B Graphic International Limited
At A B Graphic International Ltd, we pride ourselves on being an exceptional employer, fostering a vibrant and inclusive work culture that empowers our employees to thrive. As a Learning and Development Specialist based in Carnaby, you will have the unique opportunity to shape impactful learning initiatives while collaborating with passionate leaders and colleagues, all within a supportive environment that prioritises professional growth and development. Join us to make a meaningful difference in our organisation and contribute to our commitment to diversity and excellence.
Contact Details:
A B Graphic International Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Team Leader (Kelleythorpe)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at A B Graphic International Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like A B Graphic International Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Team Leader (Kelleythorpe)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to A B Graphic International Limited:Your cover letter is your chance to shine! Tell us why you want to work at A B Graphic International Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at A B Graphic International Limited!
How to prepare for a job interview at A B Graphic International Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
