At a Glance
- Tasks: Support sales with admin tasks and customer service in the toy industry.
- Company: Join the UK's leading toy distributor, serving top brands like Hasbro and Mattel.
- Benefits: Enjoy a full-time role, supportive culture, and a starting salary of £24,000.
- Other info: Full training provided; perfect for those passionate about toys and customer service.
- Why this job: Be part of a fun, fast-paced team where no two days are the same!
- Qualifications: Organised, detail-oriented, and IT-literate; experience preferred but not essential.
The predicted salary is between 19200 - 28800 £ per year.
Are you an organised, enthusiastic communicator with a keen eye for detail? Looking to combine your love of customer service and admin with one of the most exciting industries in the world? Join the UK's leading toy distributor and become part of a fast-paced, friendly team that supplies the biggest names in the business – including Hasbro, Mattel, Jazwares, Spin Master, Funko, ZURU, and many more.
We are a long-established and highly respected toy distributor based in the heart of Derbyshire, proudly serving a wide range of B2B customers – from independent toy shops to high street retailers, online stores, theme parks, and holiday resorts. Our team is passionate about toys, service, and growth – and we’re looking for someone like you to help us go even further.
You’ll play a vital part in supporting our in-house sales team, handling a mix of sales administration and customer service tasks that keep the wheels turning behind the scenes. Your day-to-day will include:
- Processing orders, allocating stock, and setting up pricing
- Contacting customers for payment and managing account queries
- Generating pro-forma and commercial invoices
- Handling customer service calls and physically processing returns
- Vetting and onboarding new customer accounts
- General admin support across sales and other departments
- Supporting sales by gathering leads and spotting opportunities
A confident and friendly communicator with solid business sense, strong attention to detail, and a passion for organisation is essential. You should be a positive, proactive team player who loves solving problems and is IT-literate with working knowledge of Microsoft Office (Excel a big plus!). Someone who takes pride in accuracy, efficiency, and service is preferred. Experience in sales support, order processing, or customer service is preferred but not essential – full training will be provided.
What We Offer
- A full-time role with a well-established and growing company
- A supportive, people-first workplace culture
- A fun and fast-moving industry – no two days are the same!
- Starting salary of £24,000 with annual performance reviews
If you’re ready to be part of something exciting and bring your skills to a business that values its people as much as its products, we’d love to hear from you. Apply today and start your journey with us!
Sales Support & Customer Service Administrator employer: A.B.Gee Of Ripley Ltd
A.B.Gee Of Ripley Ltd is an exceptional employer, offering a supportive and people-first workplace culture in the vibrant toy distribution industry. With a starting salary of £24,000 and annual performance reviews, employees benefit from growth opportunities and a dynamic environment where no two days are the same. Join a passionate team dedicated to delivering outstanding service while working with renowned brands like Hasbro and Mattel, all from our welcoming base in Derbyshire.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support & Customer Service Administrator
✨Tip Number 1
Familiarise yourself with the toy industry and the major brands mentioned in the job description, like Hasbro and Mattel. This knowledge will help you engage in meaningful conversations during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Highlight your organisational skills by preparing examples of how you've successfully managed multiple tasks or projects in the past. This will show that you're capable of handling the diverse responsibilities of the Sales Support & Customer Service Administrator role.
✨Tip Number 3
Practice your communication skills by role-playing customer service scenarios with a friend. This will help you feel more confident when discussing how you would handle customer queries and support the sales team during the interview.
✨Tip Number 4
Research A.B.Gee Of Ripley Ltd to understand their company culture and values. Tailoring your responses to align with their people-first approach will make you stand out as a candidate who fits well within their team.
We think you need these skills to ace Sales Support & Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in sales support and customer service. Emphasise any administrative skills and IT literacy, especially with Microsoft Office, as these are key for the role.
Craft a Compelling Cover Letter:Write a cover letter that showcases your enthusiasm for the toy industry and your passion for customer service. Mention specific examples of how you've successfully handled customer queries or administrative tasks in the past.
Highlight Attention to Detail:In your application, stress your strong attention to detail and organisational skills. Provide examples of how these traits have helped you in previous roles, particularly in processing orders or managing accounts.
Showcase Team Spirit:Since the role requires being a proactive team player, include instances where you've collaborated effectively with others. This could be in a work setting or through volunteer experiences, demonstrating your ability to contribute positively to a team.
How to prepare for a job interview at A.B.Gee Of Ripley Ltd
✨Show Your Enthusiasm for Toys
Make sure to express your passion for the toy industry during the interview. Share any personal experiences or favourite toys that have influenced your interest in this sector, as it will demonstrate your genuine enthusiasm and fit for the company culture.
✨Highlight Your Organisational Skills
Since the role involves a lot of administrative tasks, be prepared to discuss your organisational skills. Provide examples of how you've successfully managed multiple tasks or projects in the past, showcasing your attention to detail and ability to stay organised under pressure.
✨Prepare for Customer Service Scenarios
Anticipate questions related to customer service situations. Think of examples where you resolved customer issues or provided exceptional service. This will show that you understand the importance of customer satisfaction and can handle challenges effectively.
✨Familiarise Yourself with Microsoft Office
As the job requires IT literacy, especially in Microsoft Office, brush up on your Excel skills and other relevant software. Be ready to discuss how you've used these tools in previous roles, as this will demonstrate your capability to handle the technical aspects of the job.
