At a Glance
- Tasks: Lead staffing activities and manage workforce forecasting for successful client delivery.
- Company: Join a dynamic organisation focused on customer success and operational excellence.
- Benefits: Enjoy ongoing mentoring, upskilling opportunities, and a competitive salary.
- Other info: Great career growth potential in a supportive and collaborative environment.
- Why this job: Make a real impact while collaborating with diverse teams and driving innovation.
- Qualifications: Experience in PMO or service management with strong stakeholder communication skills.
The predicted salary is between 36000 - 44000 £ per year.
Level: Mid Level career
Location: Newcastle
Experience: Experience in PMO, Service Management, Delivery Controls, Delivery Management, Resource Management, or other engagement-focused roles.
About the Role
We're partnering with an organisation seeking a Service Engagement Manager to support the successful delivery of a complex client account. This is a highly visible role that sits at the heart of programme operations, bringing together resource management, workforce planning, commercial governance, supplier management, stakeholder engagement, and continuous improvement activities. You'll work closely with account and delivery leadership to ensure the right people are in the right place at the right time, whilst maintaining operational excellence across the engagement. This role offers the opportunity to influence strategic decisions while remaining hands-on in day-to-day operations, reporting, forecasting, and governance activities.
What You’ll Be Doing
- Leading end-to-end staffing activities across multiple delivery teams.
- Managing workforce forecasting and partnering with delivery leads to understand future resource demand.
- Coordinating recruitment and onboarding activities with internal teams, suppliers, and subcontractors.
- Supporting resource allocation decisions to ensure delivery commitments are met.
- Maintaining accurate workforce data, reporting, and forecasting information.
- Providing operational support across a complex delivery environment.
- Developing and maintaining operational trackers, tools, dashboards, and reporting mechanisms.
- Producing management information and operational insights to support leadership decision-making.
- Assisting with workforce-related financial forecasting and planning activities.
- Building and maintaining strong relationships across delivery, account, client, and supplier teams.
- Acting as a trusted point of contact for programme, workforce, and operational queries.
- Facilitating communication between stakeholders and helping to resolve risks, issues, and dependencies.
- Supporting governance reviews, reporting cycles, and programme controls.
- Identifying and implementing process improvements that enhance efficiency, visibility, and control.
Requirements
Essential Requirements
To do well in this role, you’ll need:
- Experience working within PMO, Service Management, Delivery Controls, Delivery Management, or similar engagement-focused roles.
- Excellent stakeholder management and communication skills.
- The ability to coordinate multiple priorities within a fast-paced delivery environment.
- Experience producing management information, reports, and operational insights.
- A proactive, solutions-focused mindset with strong attention to detail.
- The ability to build trusted relationships and influence stakeholders at varying levels of seniority.
- Eligibility to work in the UK.
- Ability to obtain SC clearance.
Desirable (Not Required)
These aren’t essential, but they’re a bonus:
- Experience with Power BI, Power Platform, or SharePoint.
- Experience working in government, public sector, or regulated environments.
- Knowledge of commercial governance, workforce forecasting, and process improvement/automation initiatives.
What We're Looking For
We'd love to hear from people who are:
- Highly organised and naturally detail-oriented.
- Comfortable working across multiple stakeholder groups and levels of seniority.
- Collaborative, relationship-focused, and confident influencing others.
- Proactive in identifying opportunities to improve processes and ways of working.
- Passionate about innovation, automation, operational excellence, and delivering real business value.
Benefits
Why Join Us?
- Dedicated support: Ongoing mentoring and guidance from experienced professionals.
- Upskilling opportunities: Training and development to further strengthen your skillset.
- Career growth: Work on impactful projects and progress into more senior roles.
- Collaborative culture: A team environment that values knowledge sharing and continuous improvement.
- Competitive salary and benefits package.
Our Approach to Hiring
If you’re ready to take the next step in your career and grow with the support of nology and a dedicated team, submit your application now. We look forward to hearing from you!
Service Engagement Manager | Driving Customer Success in Newcastle upon Tyne employer: _nology
Nology is an exceptional employer that prioritises employee growth through mentorship and hands-on experience in a dynamic financial services environment. Located in Birmingham, the company fosters a collaborative work culture where junior developers can thrive, learning from seasoned professionals while contributing to impactful projects. With a strong focus on skill development and best practices, Nology offers a rewarding career path for those eager to advance their technical expertise.
StudySmarter Expert Advice🤫
We think this is how you could land Service Engagement Manager | Driving Customer Success in Newcastle upon Tyne
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Service Engagement Manager | Driving Customer Success at _nology!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like _nology or be willing to refer you for that Service Engagement Manager | Driving Customer Success position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from _nology who’s on the lookout for their next Service Engagement Manager | Driving Customer Success star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Service Engagement Manager | Driving Customer Success role at _nology!
We think you need these skills to ace Service Engagement Manager | Driving Customer Success in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at _nology. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at _nology
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at _nology. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
