At a Glance
- Tasks: Investigate and resolve live production incidents while collaborating with various teams.
- Company: Join a dynamic tech company focused on innovation and teamwork.
- Benefits: Starting salary of £26,700 with performance-based increments, plus learning opportunities.
- Other info: Great chance to develop technical skills and build a career in tech.
- Why this job: Make a real impact by solving complex problems in a live support environment.
- Qualifications: Experience in software development and coding; Java knowledge is a plus.
The predicted salary is between 40000 - 45000 £ per year.
Role Overview
The Live Support Engineer is responsible for investigating and resolving live production incidents and service requests, helping to maintain the stability and reliability of supported products and services.
The role works across application, infrastructure, integration and data-related issues, supporting incident resolution, service monitoring and continuous improvement activities.
The successful candidate will work closely with a range of teams to identify problems, restore services and help prevent future issues.
Technical Requirements
Thisisahandsontechnicalrole.
Candidatesshouldhavesoftwaredevelopmentexperienceandbecomfortablereading, understandingandwritingcodeaspartofincidentinvestigation, troubleshootingandserviceimprovementactivities.
Javadevelopmentexperienceisstronglypreferredbutnotessential.
Thesuccessfulcandidatewillbeexpectedto
- Analyseandtroubleshootissueswithinapplicationcode.
- Investigatedefectsandsupporttheimplementationoffixes.
- Workcloselywithdevelopmentteamstoresolvecomplexproductionissues.
- Understandhowapplications, integrationsanddataflowsoperatewithinaliveenvironment.
- Contributetoautomationandtoolingimprovementswhereappropriate.
This is a junior role with a starter salary of £ 26,700 with incremental uplifts at 6 months and 12 months baesd on performance and positive client feedback.
Key Responsibilities
- Incident Resolution
- Own and drive the investigation and resolution of live production incidents and service requests.
- Diagnose application, infrastructure, integration and data issues across supported products.
- Execute technical recovery actions during incidents, minimising user and business impact.
- Participate in High Priority Incident response activities and support rotas where required.
- Problem Management
- Identify root causes of incidents and contribute to Problem Management activities.
- Participate in post-incident reviews and lessons learned exercises.
- Help identify opportunities to reduce recurring issues and improve service stability.
- Service Monitoring
- Monitor service health and proactively identify risks, trends and emerging issues.
- Maintain an understanding of product architecture, business processes and operational dependencies.
- Escalate concerns and risks where appropriate.
- Documentation & Knowledge Sharing
- Create and maintain operational documentation, support procedures and runbooks.
- Ensure knowledge is accurately captured and shared across teams.
- Support the development of clear and effective support processes.
- Collaboration
- Work closely with Delivery, Dev Ops, Service Management, operational teams and third‑party suppliers to resolve incidents.
- Support effective communication during incidents and service disruptions.
- Build positive working relationships across technical and non-technical teams.
- Continuous Improvement
- Support continuous improvement initiatives through automation and tooling enhancements.
- Contribute ideas to improve operational efficiency and service performance.
- Help reduce repeat failures and manual effort wherever possible.
- Key Areas of Development
This role provides exposure to
- Incident and Problem Management
- Production Support Operations
- Service Monitoring
- Technical Troubleshooting
- Operational Documentation
- Cross-Team Collaboration
- Service Improvement and Automation
This position offers an opportunity to build technical knowledge while developing strong communication, stakeholder management and problem-solving skills within a live operational environment.
What We're Looking For
We're looking for someone who enjoys solving problems, learning new things and working collaboratively with others.
This role would suit someone with a technical mindset who enjoys understanding how systems and applications work and is keen to develop their engineering skills within a live support environment.
Essential Skills
Experience with software development and coding principles.
- Ability to read, understand and troubleshoot application code.
- Java development experience preferred.
- Strong analytical and problem-solving skills.
- Ability to investigate technical issues in a structured and logical way.
- Good communication skills, both written and verbal.
- Comfortable working with a variety of stakeholders and teams.
- Strong attention to detail.
- Behaviours & Attributes
- Curious and eager to learn.
- Collaborative and supportive team player.
- Proactive in identifying issues and opportunities for improvement.
- Organised and able to manage multiple priorities.
- Takes ownership and follows tasks through to completion.
- Adaptable and comfortable working in a changing environment.
- Remains calm and focused when dealing with incidents and service disruptions.
- Positive attitude and willingness to contribute to team success.
- Ideal Attributes
- Enjoys investigating problems and finding solutions.
- Interested in understanding how systems, applications and processes work together.
- Motivated by delivering a reliable service and supporting users.
- Comfortable asking questions and learning from colleagues.
- Keen to contribute ideas and continuously improve ways of working.
Why Join Us?
Meaningful, delivery-led work -
Work on real, complex projects where your experience makes an impact from day one, with clear ownership and accountability.
Continuous development & upskilling -
Access targeted learning and development opportunities to deepen your technical, analytical, and consulting capabilities.
- Clear long-term potential
- Strong performance and business alignment may lead to permanent opportunities after 18 months, offering long-term career stability.
- Collaborative, high-performing culture -
Join a team that values curiosity, quality, and continuous improvement, working alongside experienced professionals who care about how work gets done.
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Junior Live Support Engineer in Newcastle upon Tyne employer: _nology
_nology in Manchester is an exceptional employer that prioritises diversity and inclusion, making it a fantastic place for those passionate about early careers recruitment. With a collaborative work culture, ample opportunities for professional growth, and a commitment to aligning recruitment strategies with client needs, employees can thrive in a dynamic environment that values their contributions. Join us to be part of a team that not only supports your career aspirations but also champions diverse talent in the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Junior Live Support Engineer in Newcastle upon Tyne
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at _nology or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to _nology.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like _nology.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like _nology that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Junior Live Support Engineer in Newcastle upon Tyne
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at _nology.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at _nology and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at _nology
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If _nology uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
