About 9fin9fin is the AI platform powering global debt markets — the world’s largest asset class at over $145 trillion.Debt markets are vast, global, and mission-critical, yet still run on fragmented data, PDFs, and manual workflows. 9fin replaces this broken infrastructure with a single platform that centralises proprietary credit data, deep analysis, and high-value workflows across global markets.Today, 9fin powers teams at 300+ blue-chip institutions worldwide, including global banks, asset managers, private equity firms, law firms, and advisors. The business is scaling at exceptional speed, with rapid expansion in the US and best-in-class retention driven by deep workflow adoption.With proven product-market fit and strong, global market pull, 9fin is accelerating toward becoming the category-defining platform for debt markets worldwide.The opportunityThe Account Management Team is at the forefront of building client relationships and driving revenue through enhancing clients’ workflows. Customer Success will be a newly created function and extension of our AM team. They will collaborate closely with the account managers and innovate on new ways to partner with the 9fin client base.The role focuses on ensuring that our clients fully understand our product offering and seek to improve usage of our platform using data to drive innovative communication.enhance our high quality, high functioning, great looking, easy to use products; and to produce a top-tier customer experience.This customer success position is unique and the strategy will be to deliver on specific projects over the course of a customer lifecycle, meaning that we are looking for a commercially minded individual that can build a high performing strategy from zero.This is an opportunity to join a highly motivated and driven team within an exponentially growing business, servicing the largest financial market in the world, giving you the opportunity to accelerate your sales career.What you'll work onEvery day is different, but here’s an example of the kind of things you’ll work on:Become a 9fin expert with a strong understanding of our products and servicesPartner with the account managers on specific client projects to drive and ensure growth within the accountsBecome the voice of the client when delivering on internal projects by ensuring our clients’ needs are consistently metDevelop bespoke KPIs and strategies for accounts and introduce performance data driven insights to our clientsLeverage existing customer relationships and expand the network of relevant contacts within each account to ensure 9fin continues to be the partner of choice for their needsAttend relevant industry conferences and eventsMaintain up to date records of client interactions via our CRMRequirementsThis role will be a great fit if you:• Minimum 2 years of relevant account management or Customer Success experience (Capital Markets, B2B Sales or Business Development) • A strong knowledge of financial markets, and a demonstrated ability to build strong relationships within buyside, sellside & advisory community• A track record of managing & growing a book of enterprise clients (min $1m+ book of business) • Ability to plan and prioritise important tasks and work with accuracy and attention to detail • Effective written and verbal communication skills conveying messages accurately and concisely • Team player, but also able to work effectively alone (help is always at hand if you need though!) • Existing relationships / network within the Leveraged Finance community would be beneficialOur benefitsWe’re a scaling start up and we enjoy sharing our success, when the company succeeds, we always reinvest that in our people. We also offer huge amounts of responsibility, an abundance of opportunity for growth and a platform to truly excel.Financial & InsuranceCompetitive salary benchmarked at 75-90th% of marketPension (your minimum contributions are 4% with 9fin matching up to 7%)Private Medical InsurancePaid sick leave with Income Protection for long periods of illnessGroup Life Assurance Season Ticket Loan & Cycle to Work schemesTime off 25 holiday days per yearLocal public holidays (with the ability to exchange them for alternative days)Hybrid working model, to allow you the flexibility to decide how, where and when you do your best workWork abroad for up to 3 months a year1 month paid sabbatical after 5 years of serviceEnhanced parental leave & flexible working arrangements availableTraining & Culture Professional learning and development budgetAI experimentation budget of 800 (UK) per employee to trial AI toolsQuarterly team socialsSummer and Winter company social eventsA note from the hiring manager "Now is an exciting time to join 9fin. In 2020 we had a handful of clients and an untested product, but thanks to the efforts of the incredible engineering and content teams, we’ve made huge strides in the last four years. We now find ourselves with a game-changing tech platform and huge opportunities across the world’s biggest financial institutions. We need driven and ambitious sales and account management professionals to help us break into new markets, launch brand new product lines and unlock 9fin’s massive potential. 9fin is an equal opportunities employerAt 9fin we are dedicated to building and promoting a fair and inclusive workplace where everyone can reach their full potential and truly belong. We recognize that building diverse teams enables a more creative and productive environment.
CSM Manager in London employer: 9fin
9fin is an exceptional employer located in Greater London, offering a dynamic work culture that fosters innovation and collaboration. With a focus on employee growth, the company provides competitive salaries, private medical insurance, and the flexibility of hybrid working arrangements, including opportunities for international work. Join us to be part of a forward-thinking team dedicated to delivering high-quality data solutions.
