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For Companies At a Glance
- Tasks: Lead customer success initiatives and ensure clients maximise their use of our innovative technology.
- Company: Join 9fin, a trailblazer in transforming debt capital markets with cutting-edge tech.
- Benefits: Attractive salary, flexible working options, and opportunities for professional growth.
- Why this job: Be part of a mission to revolutionise the debt market and make a real impact.
- Qualifications: Experience in customer success or account management, with strong communication skills.
- Other info: Fast-paced environment with a focus on innovation and client satisfaction.
The predicted salary is between 43200 - 72000 £ per year.
About 9fin
The world's largest asset class, debt, operates with the worst data. Technology has revolutionised equity markets with electronic trading, quant algos and instantaneous news. However, in debt capital markets, the picture is completely different. It still behaves like it’s in the 1980s; trillions of dollars of trades are placed over the phone, news is slow, and corporate credit information is imperfect and scattered.
Our mission is to change this. 9fin's proprietary technology delivers fast and comprehensive financial, credit, legal & ESG analysis. Our clients are able to make faster, more informed decisions, win more business and most importantly, save time.
Our fast growing list of clients include 9 of the top 10 Investment Banks, leading Asset Managers, Hedge Funds and Law Firms.
The Opportunity
After a successful 12 months for Customer Success, 9fin is rapidly expanding this function as it is a critical extension of our.
Customer Success Director in London employer: 9Fin Limited
Contact Detail:
9Fin Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Director in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at 9fin. A friendly chat can give us insights into the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by understanding 9fin's mission and how our technology is changing the debt capital markets. Show us that you’re not just another candidate but someone who genuinely cares about making a difference.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the Customer Success Director role. We want to hear how you can help our clients make faster, more informed decisions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining the team!
We think you need these skills to ace Customer Success Director in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through. We want to see that you’re genuinely excited about transforming the debt capital markets and how our technology can make a difference.
Tailor Your CV: Make sure your CV is tailored to the Customer Success Director role. Highlight relevant experience and skills that align with our mission at 9fin. We love seeing how your background can contribute to our growth!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so avoid jargon and fluff. Just tell us why you’re the perfect fit for the job in a way that’s easy to read.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at 9fin!
How to prepare for a job interview at 9Fin Limited
✨Know the Company Inside Out
Before your interview, dive deep into 9fin's mission and values. Understand their technology and how it revolutionises the debt capital markets. This will not only show your genuine interest but also help you articulate how your experience aligns with their goals.
✨Showcase Your Customer Success Experience
Prepare specific examples from your past roles where you've successfully enhanced customer satisfaction or driven retention. Highlight metrics or outcomes that demonstrate your impact, as this is crucial for a Customer Success Director role.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about 9fin’s future plans, challenges in the industry, or how they measure success in their customer success team. This shows you're not just interested in the role, but also in the company's growth.
✨Demonstrate Your Problem-Solving Skills
Be ready to discuss how you've tackled challenges in previous positions. Use the STAR method (Situation, Task, Action, Result) to structure your answers, especially when discussing how you've improved processes or resolved client issues.
