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- Tasks: Support and set up an innovative gaming system while assisting customers and testing new features.
- Company: Join 99 Games Hub Ltd, a pioneering tech company in interactive gaming.
- Benefits: Full training provided, hands-on experience, and growth opportunities in a dynamic startup.
- Other info: Work in a collaborative environment with experienced engineers and product leaders.
- Why this job: Be part of launching a cutting-edge product and make a real impact in the gaming industry.
- Qualifications: Tech-savvy, proactive, and eager to learn; no extensive experience required.
The predicted salary is between 28000 - 35000 £ per year.
Location: Farnham, Surrey / Hybrid with on-site work required
Type: Full-time
Level: Junior to Mid-Level
About 99 Games Hub Ltd
99 Games Hub Ltd is a UK-based technology company developing 99Shuffle, an innovative interactive shuffleboard gaming system for the leisure, hospitality and entertainment sectors. Our product combines physical gameplay, digital scoring, tablets, PCs, cameras, software, and interactive venue experiences to help customers create a more engaging and modern entertainment offering. We are an early-stage company preparing to bring 99Shuffle to market. This means the role is hands‑on, practical and varied. You will be involved in support, setup, testing, customer assistance, product preparation and helping us improve the system as we grow.
About the role
We are looking for a motivated and hands‑on Product Support & Setup Engineer to join our team and support the launch and operation of 99Shuffle. This role is ideal for someone who is technically minded, practical, reliable and keen to learn. You do not need to be highly experienced, as training will be provided. What matters most is that you are passionate about technology, willing to learn, able to work hard, and committed to helping us deliver a great product and customer experience. You will support customers and venue partners, help prepare and configure equipment, test new features, investigate issues, document problems clearly, and assist with product setup before and after launch. This is a broad role where you will gain experience across technical support, product testing, customer operations, installation preparation, hardware/software setup, and basic troubleshooting.
Key responsibilities
- Support system setup, installation and testing at customer sites where required.
- Provide first‑line and second‑line technical support to customers and venue partners using 99Shuffle over the email and phone.
- Prepare and pre‑stage PCs using tools such as Clonezilla, tablets and related equipment before deployment.
- Help configure tablets, PCs, network settings, software builds and venue‑ready systems.
- Reproduce, investigate and document bugs or customer‑reported issues.
- Assist with software updates, deployment preparation and launch readiness.
- Support system calibration, camera checks, gameplay testing and operational validation.
- Help create simple support guides, setup notes and troubleshooting documentation.
- Work closely with the product and development team to prioritise issues affecting customers.
- Share recurring customer issues and product feedback to help improve 99Shuffle over time.
- Support general operational tasks needed in an early‑stage product business.
What we’re looking for
- Ability to communicate clearly with customers and explain technical issues in simple language.
- A proactive attitude and willingness to take ownership of tasks.
- Confidence working with PCs, tablets, software applications and basic hardware setup.
- Ability to work in a startup environment where priorities can change quickly.
- A practical, hands‑on mindset and a strong work ethic.
Technical skills we’d like to see
- Linux PC setup, configuration and troubleshooting.
- Using efficiently the AI for help to find quicker the solution and provide better support.
- Tablet setup Android and basic mobile device support.
- Imaging or cloning tools such as Clonezilla.
- Basic networking knowledge, such as IP addresses, Wi‑Fi, routers, local networks and connectivity testing.
- Experience testing software or hardware‑enabled systems.
- Ability to document issues clearly with screenshots, steps to reproduce and expected behaviour.
Full training will be provided for the right person. You will work directly with experienced software engineers and product leaders. You will gain hands‑on experience across support, setup, testing, product operations and customer delivery. You will be involved in launching an innovative interactive gaming product. You will have the opportunity to grow with the business as 99Shuffle scales. You will play an important role in shaping how we support customers and improve the product.
Additional information
Most of the work is on‑site in Farnham and occasional travel may be required for testing, setup or customer support.
Product Support Engineer in Farnham employer: 99 Games Hub Ltd
Contact Detail:
99 Games Hub Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Engineer in Farnham
✨Tip Number 1
Get to know the company and its product inside out. Familiarise yourself with 99Shuffle and how it works, so you can speak confidently about it during interviews. This shows your genuine interest and helps us see you as a great fit for the team.
✨Tip Number 2
Practice your technical skills before the interview. Brush up on Linux setup, basic networking, and troubleshooting techniques. We want to see that you're hands-on and ready to dive into the practical aspects of the role.
✨Tip Number 3
Prepare some questions to ask us during the interview. This not only shows your enthusiasm but also helps you understand if we're the right fit for you. Think about what you want to learn and how you can grow with us.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and keen to join our team at 99 Games Hub Ltd.
We think you need these skills to ace Product Support Engineer in Farnham
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for technology shine through! We want to see that you're genuinely excited about the role and our product, 99Shuffle. Share any relevant experiences or projects that highlight your interest in tech.
Be Clear and Concise: Make sure your application is easy to read. Use simple language to explain your skills and experiences, especially when discussing technical issues. We appreciate clarity, so avoid jargon unless it's necessary!
Tailor Your Application: Take a moment to customise your application for us. Highlight how your skills align with the responsibilities of the Product Support Engineer role. Mention specific experiences that relate to customer support, setup, or troubleshooting.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at 99 Games Hub Ltd!
How to prepare for a job interview at 99 Games Hub Ltd
✨Know Your Tech
Brush up on your technical skills related to PCs, tablets, and basic networking. Be ready to discuss how you've used tools like Clonezilla or tackled troubleshooting in the past. Showing that you can communicate these concepts clearly will impress the interviewers.
✨Show Your Passion
Let your enthusiasm for technology shine through! Talk about any personal projects or experiences that demonstrate your hands-on mindset. This role is all about being practical and eager to learn, so make sure they see your commitment to helping improve their product.
✨Prepare for Scenarios
Think of potential customer issues you might encounter and how you would approach solving them. Practising how to explain technical problems in simple terms will help you stand out. They want someone who can bridge the gap between tech and customer support.
✨Ask Smart Questions
Prepare thoughtful questions about 99Shuffle and its development process. Inquire about the team dynamics, the challenges they face, or how they gather customer feedback. This shows you're genuinely interested in the role and ready to contribute to their growth.