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- Tasks: Lead and inspire teams to create unforgettable guest experiences in a vibrant hospitality environment.
- Company: Join Cairn Group, a leading UK hospitality company with over 60 years of expertise.
- Benefits: Enjoy bonuses, discounts, real-time pay access, and career development opportunities.
- Why this job: Be part of a fun, supportive team while making a real impact in hospitality.
- Qualifications: Strong leadership skills and experience in hospitality management required.
- Other info: Dynamic work culture with exciting incentives and a focus on personal growth.
The predicted salary is between 36000 - 60000 £ per year.
Hospitality Starts Here. Build Your Future with Cairn Group. Are you ready to grow your career in hospitality? At Cairn Group, we believe work should be rewarding, exciting, and full of opportunities to learn and develop. Whether you're creating unforgettable guest experiences or supporting your team, you'll be part of a friendly, supportive environment where your contributions are valued. With the opportunity to learn, develop, and be recognised, Cairn is a place where you can build a career you're proud of.
About the role: As the dual venue General Manager for 97 & Social and Sohe, you will be energetic, approachable, and cultured with a sense of fun; always curious to discover more. You'll provide day-to-day leadership and direction by maximising financial returns, driving development of people, creating and maintaining a unique guest experience, executing on company standards, and building the awareness of the venue within the local community. You'll have a close day-to-day involvement in all operations, multi-skilling the team to ensure an efficient but effective business, as well as creating a fun atmosphere and ensuring a highly personalised and locally inspired guest experience. An inspiring leader, you will establish clear performance goals for the team with a passion for ensuring success of the team and business alike.
About you:
- Excellent leadership skills with experience of developing a team.
- Excellent interpersonal and customer relation skills to ensure a seamless and memorable experience, proactively resolving any challenges that may arise with team and guest.
- Ability to create a collaborative, positive, and motivated workforce driven to achieve company goals.
- Excellent business and financial acumen. Commercial and industry awareness.
- Strong time management skills, organised and comfortable working in a fast-paced environment.
- Innovative, energetic, and enthusiastic with a sales flair.
- The ability to keep calm under pressure and solve problems quickly.
- A sales flair and resilience when facing setbacks.
- Tact, diplomacy, and persuasiveness.
About Us: Cairn Group is a leading UK hospitality company with over 60 years of expertise in hotel acquisition, ownership, management, investment, and development. Our journey has been shaped by successful partnerships with global brands and a commitment to creating thriving guest-focused properties. At Cairn Group, our values - Respect, Integrity, Sustainability, and Excellence (RISE) - are at the heart of everything we do. We respect our team and guests, act with integrity, and invest in our people to build a sustainable future - for our business, our communities, and the planet. Every day we work to deliver excellence, going the extra mile to create outstanding experiences for our guests.
Benefits:
- Service Excellence Bonus: Your hard work pays off. Service charge, tips, and gratuities add a well-earned boost to your pay check.
- Get Paid in Real-Time with Wagestream: Take control of your earnings. Track your pay live, access funds when needed, and get expert financial tips all in real-time.
- Stay Relaxed and Recharge: Enjoy discounted stays across all our venues. Treat yourself or bring your friends and family along for a well-earned break.
- Delicious Discounts: Indulge a little with 50% off food and drinks across our hotels, bars, and restaurants.
- Spa Discounts: Self-care matters! Treat yourself with exclusive wellness offers at our spas and leisure clubs.
- Retail, Cinema & Fun Discounts: Enjoy exclusive access to savings on shopping, cinemas, trips, and fun days out.
- Rise with Us: From apprenticeships to leadership programmes, our development team is here to help you grow and reach your career goals.
- Superstar Awards: Your hard work deserves the spotlight! Each month we celebrate and reward our team members who showcase our values and bring hospitality to life.
- Long-Service Awards: Celebrate key milestones with us starting from just one year of service, plus enjoy extra annual leave as a thank-you for your commitment.
- Recommend a Friend: Bring great people into the team and earn a bonus when they join!
- 24/7 Support: We're committed to your wellbeing. Access our confidential Employee Assistance Programme anytime, anywhere.
- Pension Scheme: Plan for your future with our pension plan designed to help you build long-term security.
- Year-Round Incentives: Enjoy fun incentives, exciting challenges, and surprise perks throughout the year!
- Bereavement Leave: When life gets tough, we ensure you have the time and support you need to be with your loved ones.
Required Experience:
- Director Key Skills
- Restaurant Experience
- Hospitality Experience
- Interviewing Management Experience
- Profit & Loss
- Employment & Labor Law
- Sanitation
- Leadership Experience
- P&L Management
- Restaurant Management
- Retail Management
- Recruiting
Employment Type: Full-Time
Experience: years
Vacancy: 1
General Manager in Newcastle upon Tyne employer: 97 & Social
Contact Detail:
97 & Social Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, or even hit up local cafes to chat with managers. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, let your energy and enthusiasm shine through. Share your passion for hospitality and how you can create unforgettable guest experiences. Remember, they want to see the real you!
✨Tip Number 3
Prepare for those interviews! Research Cairn Group and understand their values and what makes them tick. Think about how your skills align with their mission and be ready to share specific examples of how you've led teams or improved guest experiences in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Cairn Group family. Don’t forget to follow up after applying – a little persistence goes a long way!
We think you need these skills to ace General Manager in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share specific experiences that highlight your enthusiasm for creating memorable guest experiences and leading a team.
Tailor Your Application: Make sure to customise your application to reflect the values and requirements mentioned in the job description. Use keywords from the posting to demonstrate that you understand what Cairn Group is all about.
Highlight Leadership Skills: As a General Manager, your leadership skills are crucial. Be sure to include examples of how you've successfully developed teams and created a positive work environment in your previous roles.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at 97 & Social
✨Know Your Venue
Before the interview, do your homework on 97 & Social and Sohe. Familiarise yourself with their unique offerings, atmosphere, and any recent news or events. This shows genuine interest and helps you tailor your responses to align with their values.
✨Showcase Your Leadership Style
As a General Manager, your leadership skills are crucial. Prepare examples of how you've successfully developed teams in the past. Highlight your approach to creating a positive work environment and how you handle challenges, ensuring you demonstrate your ability to inspire and motivate.
✨Demonstrate Financial Acumen
Be ready to discuss your experience with profit and loss management. Bring specific examples of how you've maximised financial returns in previous roles. This will show that you understand the business side of hospitality and can contribute to Cairn Group's success.
✨Emphasise Customer Experience
Cairn Group values unforgettable guest experiences. Prepare to share stories about how you've gone above and beyond for customers. Discuss your strategies for resolving issues and creating memorable moments, as this aligns perfectly with their mission.
