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- Tasks: Respond to customer queries via calls and emails, ensuring top-notch service.
- Company: Join a friendly team in a supportive work environment.
- Benefits: Earn £12.21ph with potential increase, plus no weekend shifts!
- Why this job: Perfect for students seeking flexible hours and valuable experience.
- Qualifications: Good PC skills and familiarity with Microsoft Office required.
- Other info: Temp to permanent role with great career progression opportunities.
The predicted salary is between 12 - 13 £ per hour.
Recruiting now for a Part Time Customer Service Advisor to join a friendly team.
About the Customer Service Advisor role:
- Monday to Friday - No weekends!
- Part time - 20 hours per week
- Working hours are 1pm - 5pm
- £12.21ph rising to £12.71ph in April 2026
- Temp to permanent role
- Based in Stratton area (on main bus route)
Duties for the Customer Service Advisor role:
- Ensure all calls and emails are responded to in a professional and timely manner, escalating to Team Leader where required
- Liaise with various parties including transport providers
- Liaise with other internal team members
- Entering information on two different customer record systems
- Dealing with transport and customer queries
- Entering information into reporting spreadsheets
- Build and maintain relationships with key customers
- Ensure procedures are adhered to in line with company policy and best practice
Experience / Skills required for the Customer Service Advisor role:
- Good PC skills, including experience of Microsoft Office Excel, Word
Customer Service Advisor in Swindon employer: 911 Staffing
Contact Detail:
911 Staffing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Swindon
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might know about openings. A personal recommendation can make all the difference in landing that Customer Service Advisor role.
✨Tip Number 2
Practice makes perfect! Before your interview, rehearse common customer service scenarios and how you'd handle them. This will help you feel more confident and show that you're ready for the job.
✨Tip Number 3
Be proactive! If you see a company you love, don’t wait for them to post a job. Reach out directly and express your interest in working with them. You never know what opportunities might pop up!
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you stand out. Plus, applying directly can sometimes give you an edge over other candidates. Let’s get you that Customer Service Advisor position!
We think you need these skills to ace Customer Service Advisor in Swindon
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your relevant experience and skills, especially those that match the job description, like your ability to handle customer queries and use Microsoft Office.
Show Off Your Communication Skills: Since this role involves responding to calls and emails, it’s crucial to demonstrate your communication skills in your application. Use clear and concise language, and maybe even include examples of how you've successfully dealt with customer issues in the past.
Be Professional Yet Friendly: We’re looking for someone who can build relationships with customers, so let your personality shine through! While maintaining professionalism, don’t be afraid to show a bit of warmth and friendliness in your writing.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can get back to you quickly!
How to prepare for a job interview at 911 Staffing
✨Know the Role Inside Out
Before your interview, make sure you understand the Customer Service Advisor role thoroughly. Familiarise yourself with the duties listed in the job description, like responding to calls and emails promptly, and liaising with transport providers. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
As a Customer Service Advisor, communication is key! During the interview, practice clear and concise responses. Use examples from your past experiences where you've successfully handled customer queries or built relationships. This will highlight your ability to communicate effectively, which is crucial for the role.
✨Brush Up on Your Tech Skills
Since the role requires good PC skills, especially with Microsoft Office, be prepared to discuss your experience with these tools. You might even want to mention specific tasks you've completed using Excel or Word. If you can, bring along examples of reports or spreadsheets you've worked on to showcase your proficiency.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the company and the role. You could ask about the team dynamics, how success is measured in the role, or what the training process looks like. Thoughtful questions can leave a lasting impression on your interviewers.